Plusnet increasing charges mid-contract

[Disgruntled consumer]

Plusnet are increasing their charges in the middle of my year long contract which seems very unfair as I signed up for a year at an agreed term so should they not honour the agreed charge for that year?

[renegadeimp]

There should be a clause in the contract as well, which states that should charges go up, you can opt out of the contract with no penalty. This is enough to cover their backs.

 

If they are making you pay the rest of the year and forcing you to adhere to the increased charges, then you have grounds to make a complaint.

[Guest Bob Pullen. Plusnet Customer Support]

Plusnet are increasing their charges in the middle of my year long contract which seems very unfair as I signed up for a year at an agreed term so should they not honour the agreed charge for that year?

 

Any contracted term will be applicable to the broadband element of your account. We don't typically contract customers' phone service. This means you're free to move your phone service elsewhere if you like without penalty - as long as it's to a provider that allows you to keep your broadband service with us. You should find that we still stack up fairly favourably compared to the other big providers though?

 

In case you were unaware we also offer a pay up front option - 'Line Rental Saver' - that costs the equivalent of £9.49/mnth (rising to £10.49 if you sign up after October).

 

Best regards,

[CHRIS44G]

I do the line rental saver thing, plus broadband from Plusnet, and I must say they have been great! Such a breath of fresh air after tearing my hair out with BT, Virgin and Sky. I`ve found their service simple, reliable and cheap. Would definately recommend !