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    • Thank you honeybee if you would my head is mashed now. You guys our savers.  H
    • You can edit the answers to be in red or would you like me to do it? HB
    • Apologies dx100uk  I did not put the answers in red  Thank you all for your patience. H
    • Which Court have you received the claim from ? Northampton  Name of the Claimant ? Overdales solicitors  How many defendant's  joint or self ?  Self Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  13 may 2024 What is the claim for – the reason they have issued the claim? the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account 4546384809766042. The defendant faild to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. The dbt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ?   Not to my knowledge. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  No Do you recall how you entered into the agreement...On line /In branch/By post ?  Online but it was for a smaller amount they kept on increasing this with me asking Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  It was assigned to a debt collection agency  Were you aware the account had been assigned – did you receive a Notice of Assignment? yes  Did you receive a Default Notice from the original creditor?  Yes I also made offers to pay original creditor a smaller amount but was not replied to Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No Why did you cease payments? I was made redundant and got a less paid job I also spent some time on furlough during covid and spent some 3 months on ssp off work. What was the date of your last payment?  May 2021 Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes at the time I communicated with all my creditor's that I was running out of funds to pay the original agreements once my redundancy money ran out that was when my accounts defaulted. I then wrote to all my creditor's with pro rata offers of payments but debt collectors took over the accounts.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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cancellation rights, VERY POOR signal vodafone.


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may end up being a long moaning style thread but i feel i need to fully express the issue to get the right help/advice.

my contracted started up fine, 24 months was happy with the price at the time as it was accompanied with a iphone 4s new at the time, for the past 3/4 months ive been experiencing really poor/no signal at all at times, to the point where the only way im getting phone signal for calls and access to web pages is via my own personal wifi at home. in store upon taking out the contract the service area checker came back fine and there was no signal limitations in my area, its only been in the past 3/4 months that ive been experiencing no access to safari web pages & very poor service when receiving & making calls, the person on the other end of the line says its goes crackly from signal & has even cut out completely several times.

my issue is, i have phoned vodafone numerous times now over the past few months to only explain my problem every time & then be passed onto technical support and be told to do the same things; reboot phone, turn it on & off, have even changed the web key from vodafone to a different one with no luck. was told on a different occasion that it may be a technical fault within my phone, went to apple got a new handset & still! had the same problem, more phone calls later and still no explanation.. was then advised that it may be my sim card thats faulty, have been sent one tested it for a week & still no change! i understand that a contract is supposed to be between two people, i am sticking to my half of the contract by paying the bill each month even though i am disgusted at the incompetence of the provider, i cannot justify paying £42 a month for the remaining year of my contract if i am not being provided with the service i signed up to, or do not want to have the same signal problem for the remainder of the time! i understand there is termination fees etc and i am by no means paying to cancel a service that i would otherwise be perfectly happy with if not for the service not being provided as agreed! just wondering where i stand with this problem and if i can pursue it further, as i dont want to just not pay it monthly and my credit rating being in tatters, surely there is something that can be done or a way around this, sorry for the long post just a very dissatisfied customer and the end of my patience with vodafone & their customer service. :|

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Follow this advice to get the webteam to see if they can help:-

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

 

Vodafone and o2 are starting signal sharing... maybe this is a temporary thing? I'd let the webteam tell you what the state of play is at the moment.

Keep us updated with any progress please.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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  • 3 weeks later...
may end up being a long moaning style thread but i feel i need to fully express the issue to get the right help/advice.

my contracted started up fine, 24 months was happy with the price at the time as it was accompanied with a iphone 4s new at the time, for the past 3/4 months ive been experiencing really poor/no signal at all at times, to the point where the only way im getting phone signal for calls and access to web pages is via my own personal wifi at home. in store upon taking out the contract the service area checker came back fine and there was no signal limitations in my area, its only been in the past 3/4 months that ive been experiencing no access to safari web pages & very poor service when receiving & making calls, the person on the other end of the line says its goes crackly from signal & has even cut out completely several times.

my issue is, i have phoned vodafone numerous times now over the past few months to only explain my problem every time & then be passed onto technical support and be told to do the same things; reboot phone, turn it on & off, have even changed the web key from vodafone to a different one with no luck. was told on a different occasion that it may be a technical fault within my phone, went to apple got a new handset & still! had the same problem, more phone calls later and still no explanation.. was then advised that it may be my sim card thats faulty, have been sent one tested it for a week & still no change! i understand that a contract is supposed to be between two people, i am sticking to my half of the contract by paying the bill each month even though i am disgusted at the incompetence of the provider, i cannot justify paying £42 a month for the remaining year of my contract if i am not being provided with the service i signed up to, or do not want to have the same signal problem for the remainder of the time! i understand there is termination fees etc and i am by no means paying to cancel a service that i would otherwise be perfectly happy with if not for the service not being provided as agreed! just wondering where i stand with this problem and if i can pursue it further, as i dont want to just not pay it monthly and my credit rating being in tatters, surely there is something that can be done or a way around this, sorry for the long post just a very dissatisfied customer and the end of my patience with vodafone & their customer service. :|

 

Hi xx_cole92,

 

Apologies for the delay with replying to your thread.

 

I appreciate that you've done some troubleshooting already with regrettably no solution; however, I would initially recommend following the guidance provided on our eForum here in order for us to be able to assist you further.

 

If you'd also like to discuss your concerns further you're welcome to email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line.

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

 

 

 

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