Quick Question about Wonga Repayment Plan

[Zazelle]

Hi,

 

I just have a quick question about the Wonga Repayment Plan. I'm in my second month and on Monday they'll take the second installment out of my account. Now my question is: If I manage to get some money to either pay the installment a bit earlier or pay the remaining balance off, can I just go to their website and pay it off like that and would I need to let them know I did? I send them an e-mail about this but they haven't replied yet and I don't want to call unless I have no other choice.

 

If I can do that, that would be wonderfull cuz then I'll be debt free quicker!

 

Thanks for the help in advance

[renegadeimp]

Pay it off through the site if you want, but make sure you let them know theres an additional payment been made

[Welshy27]

They don't make this clear on the website but they told me it's always best to call them if you are able to make advance payments towards your repayment plan because it doesn't register properly if you submit the payment online.

[renegadeimp]

Thats a very big failing with their system that they need to fix. You should not be forced to call them to make apayment.

[Welshy27]

I agree it's something that they should try to address. The complications arise because it would affect the current repayment plan which is displayed on your online account with them and it's all programmed to automatically take payments on the dates specified and this can't be amended by the customer online (which is fair enough). They are usually fine about making changes to a plan etc if you ring up and at least it's a local rate telephone number.

[Zazelle]

Thanks for all the the advice. I only have one more month and I'll be debt free. I've actually called them and asked for advice on what to do and they basically said that I can pay it off via the website but if I do I have to call them so they can confirm and update the repayment plan. Kind of annoying but at least I get my loan paid off. They were extremely helpfull, I was expecting the worse when calling them. As long as they get their money they're happy I guess?

[brassnecked]

Just make sure the bank are aware the payment mandate is over once you have paid the debt off.

[caz246]

Hi, I set up a repayment plan at the start of this week I am going to pay off my £700 balance in 2 payments, one next month and then the following month. It is showing on my online account under repayment plan. However I am very concerned that it is still showing my promise date as tomorrow and I am so worried they will try to take it out my account tomorrow, would they do this? I don't have the funds to cover it anyway but I need what is in there for other bills.I have considered calling my bank and cancelling my card I'm that worried! Any advice appreciated.

[renegadeimp]

Contact your bank and let them know. They can stop the transaction or face punishment by the regulators. If wonga take the payment, and you agreed a repayment plan, they would be in serious trouble, as it would basically be a form of theft.