PayDayUK Repayment Plan

[princess901028]

Hi,

 

I need help with crafting a reply to Pay Day UK.

 

I am trying to set up repayment plans with all my PDL which are outstanding, and have done most but this one as well as a few others are being obviously very awkward.

 

They ignored my first two emails and continued to call me between 10-12 times a day for the last week.

 

They finally replied and said this:

 

Thank you for your email.

>

> Government guidelines state that we allow £100.00 a month per person on housekeeping. Based on £150.00 a month for this I have worked out our pro rata offer as £76.48. Therefore this is the minimum we can accept each month.

>

> The first payment would need to be made immediately.

>

> Can you please confirm the last four digits of your long card number and the expiry date for me to ensure we hold up to date details for you.

>

> Also if you can confirm your regular paydate.

>

> Please note we have now cancelled your deferral pending acceptance of our offer. This means that until an arrangement is agreed and a payment received your account is not on hold and payments can be tried at any time.

>

> Kind Regards,

>

> Stacey

>

> Collections

>

> PaydayUK,

 

My question is this then really - can they tell me what I can spend each month?

 

Could someone please help me with a reply. I offered them £31.91 which is the most I can pay (using the excellent budget planner on here so thanks for that)

 

Thank you in advance!

[renegadeimp]

Get it to the oft. That response is pathetic and laughable.

[princess901028]

Shall I reply one more time saying that I don't have to explain my income and outgoings, the most I can afford is £31.91 this is my final offer and if it isn't accepted then I will ***** this is the bit where I dont know what to say...

 

Surely they can't tell me how to spend my money?

 

Thank you Renegadeimp

[Jamie Kingston]

Basically, yes, just very nicely write back to them thank you for your email, but unfortunately this is my income and expenditure and you do not have a right to dictate to me how much it is etc... I once again offer X per month as this is what I can afford and would appreciate your prompt assistance.

[renegadeimp]

If they still refuse to cooperate after doing what jamie says, drop the payment to £1 a month until they comply.

[Blossom99]

What an absolute crock! Definately report that to the OFT, and beware of them having your card details as they will help themselves

[princess901028]

Thanks, I've got a new account so they can try all they like for payments thanks though I got that advise from here

 

I replied saying that's all I can afford and got this

Reply:

 

Thank you for your email.

 

Please see the email below sent to you on the 21st August.

 

Kind Regards,

 

Stacey

 

Customer Care Team

 

 

Talk about crappy answer they just resent the orginal mail so I resent what I sent, I can see how this is going to pan out

 

Thanks

[renegadeimp]

Did they resend the one you posted a few posts up the page? If so, i could write a little letter for you.

[princess901028]

Yes it was exactly the same

 

If you could that would be amazing

 

Thank u

[renegadeimp]

Give me a few and i can post it up or PM you. Your choice

[princess901028]

Post so it can help

Others thanks!!!

[renegadeimp]

Sorry for the delay, ive got it half written for you, but ill have to post it up tomorrow, as ive just been invited out for a few drinks. It will definitley be up tomorrow.

[princess901028]

No rush, they won't rush to read and deal with it!

 

Have a lovely evening and thank u very much

[princess901028]

I just got an email back

 

Dear Penny,

 

Many thanks for your email.

 

Payments of £31.91 will not hold your account but will reduce the balance. As previously advised we would need a minimum payment each month of £76.48 a month to hold your account.

 

For all cash payments - please use the account details below, deposits can be made in any branch of Royal Bank of Scotland or NatWest:

 

Account Name: Month End Money Ltd.

Account Number: 39524906

Sort Code: 60-00-01

Reference: 9833628

 

Your repayment amount is £774.00.

 

Please reference your Loan Agreement number 9833628 so that we can allocate the funds to your account. Once you have made the payment please email to advise so I can ensure payments are allocated to your account.

 

Until a payment has been received your account is not on hold and payment can be tried at any time.

 

Did you know that as we work with a Credit Reference Agency? We share your account information on a monthly basis, so when you repay your loan on time, this may help to improve your credit rating. However, if you do not repay on time this could have a negative impact on your credit rating.

 

Regards,

 

Stacey

 

Recoveries Team

 

 

What do I say to this? Thanks

[renegadeimp]

They dont need a minimum amount to hold the account at all. Repayments are to be done according to your financial circumstances. If that means a low amount per month, so be it.

 

Also:

Until a payment has been received your account is not on hold and payment can be tried at any time.

 

I would LOVE to see them explain that in court, especially when told that the debtor is in financial difficulties and instructed the lender to stop processing transactions on the account.

[drop47]

Where do they get the grocery costs from. If you know anything about the CFS the cost for groceries is much higher. In fact the allowances on the CFS are actually quite generous.

[renegadeimp]

They are talking through their backsides and hoping you dont know your rights and give in to their demands.

 

After reading this thread again, you dont really need a letter detailing their errors, as in all honesty they will probably ignore it. The best way to deal with it is send them this simple letter:

 

" Dear idiots.

 

Thank you for your recent communication to me.

 

Please be advised that my offer of a repayment plan is the absolute maximum i can afford to pay without prioritising you above other creditors and without neglecting my essential outgoings.

 

Despite what you may say or think, YOU do not get to decide how much i spend on food/water etc. The income form that i supplied is there to back up and prove my offer is genuine and is a signed declaration of fact.

 

I advise you to reconsider your recent communication and accept my proposal of repayment. If you do not, i will have no other choice but to file a full and formal complaint with the OFT and FOS for breach of OFT guidance, and will also place this debt in serious dispute.

 

If you choose to file court papers relating to this debt, i will have no issues at all providing the court with clear and complete proof of my income and outgoings, and most likely the court will agree to my proposal, or could even lessen the debt or my repayment amounts.

 

 

I look forward to your acceptance of my fair repayment plan.

 

 

Sincerely

 

 

xxxxxx

 

"

 

Now thats what i personally would send. But i like to play them at their own game. It doesnt always work, but 95% of the time, as can be seen by the people ive helped on here, it works, and works well.

[princess901028]

Thank u I have replied with that and I will

Stand strong and fight my

Corner.

 

Thank u all so much I'll keep you updated!!!

[princess901028]

Thank you so much for that letter as today they have agreed it and said they will review after 3 months. RESULT - thank you so much, one down 4 to go

 

___

 

Thank you for your email.

 

I can accept your offer for a 3 month period, subject to a review and increase at this time. The first payment would need to be made immediately to place your account on hold.

 

Until a payment has been received your account is not on hold and payments can be tried at any time.

 

________

[renegadeimp]

You are very welcome. Make sure to stick to it

[drop47]

Well done but do not let them bully you in 3 months.

[renegadeimp]

I note on their reply they say subject to review and increase. if your finances dont allow it, as a previous poster said, dont let them hully you again.

[Irishson]

Hello didnt know where to post this but after sorting my loan with wonga my last big hurdle is paydayuk and wanted some advice as with dealing with them, i have followed protocol and emailed them weeks in advance telling them im not going to be able to afford it and they asked for an income and expediture and they then just emailed back saying i can defer the loan by paying 80 pound and then i emailed to say i want to set up a plan and they said that this would only be possible over the phone, i want to get the plan set up but want some advice in dealing with them?

[princess901028]

Hi,

 

They were really tricky to deal with and you have to just be persistant. I firstly offered them repayment and sent them the IE form from here, they then asked me some weird questions about how many people live in my house and do I have Children, I replied telling them it was irrelevant and jsut resent the same email offereing the amount I could afford. They then came back talking about goverment guidelines and telling me how much money I could live on basically, and after advice from here I went back to them and said that they could not dictate how much I spent on living allowances and said it was a breach of OFT guidelines to do that, I then said the amount i could pay was non negotiable and should they not accept it I was prepared to defend the action in court if necessary. They then came back with a email as if they had never spoke to me, so I resent all the emails to them again, then someone wrote a fantastic email for me on here which I sent to them and they agreed to the payment altough they did say this Payments of £xx.xx will not hold your account but will reduce the balance. As previously advised we would need a minimum payment each month of £76.48 a month to hold your account

 

I then went back to them and said what does that mean if we are in a payment plan then I have asked you to hold the interest and you have accepted for me to repay £xx.xx.

 

They then came back today with:

As previously advised these payments will not hold your account but will be dedcuted from the original balance.

 

You will still be liable for further action and payments can be tried at any time.

 

So after about 15 emails all together, they half agreed to let me pay the amount I can afford. So I intend to continue to pay this amount until the debt and interest I owe on the orginal loan is paid, and I will not be paying a penny more.

 

I have also today sent an email back to contest what they are now saying, and have asked to make a formal complaint. The battle goes on but at least I now have a paper trail of eviedence shoudl these crooks ever try and take mt to court.

 

For your information the email address I have been getting replies from is: acount.services @ paydaycontact .co.uk

 

Let me know how you get on and if you want me to share the letters that where given to me from here. Your in the right place to get help, these guys on ehre have helped me so much I finally feel half in control!

[princess901028]

I would also say do not defer because you are just making the problem last longer, bottom line is if you can't afford it you can't pay it. Just be persistant