Hi Guys Needs your help, Im stuck with PaydayUK after someone fraudulently set up a Payday loan in my name. This all from my credit file review for my SC clearance, but after digging deeper the information used doesnt correspond with my Bank account at the time. Attached is a Letter which i have received from them. This has been registered with Actionfraud and all steps taken but they essentially are making it difficult and i dont know what next steps to take as they have referred it to their complaints team. FYI. The person who did this, shot like a lemon when i discovered it and because it was a housemate (Although i knew virtually nothing about him) It was kind of close to where i was living at the time. They claim that the loan was taken out, paid back and then taken out again... This was back in mid 2011. I was frequently out of the country during that year in Spain. Where do i go now? Their complaints team are dragging their heels...Making it difficult.

Good Evening All! Apologies for the duplicated post - I originally posted in "General Debt" but as I listed several queries, I was advised to start a new thread for each one, so here goes the PayDay one. Last year I took out a small PayDay loan (£300) and paid it in full at the end of the month, hefty fees but paid in full and got me out of a sticky situation that could have costed a lot more. Anyway, I have recently taken out a PayDay loan with the same company (PayDayUK or Mem Capital as it shows on my credit file) for £750 to buy a car - another situation which would cost a lot more if I couldn't get one! However, I couldn't afford the £900+ initial repayment at the end of the first month, so paid £100 off the initial loan, and the charges (so in total, nearly £300) and they rolled over the rest for the end of this month - now just over £800 in total. I'm now worrying that I may not be able to afford the amount this month, and adding up the charges so far to be in excess of £350 already - I may have to roll it on another month but may be able to pay £400 off the "loan" itself. However, what are the implications of "not paying" at all? Should I go all out and raise enough to pay off the full amount outstanding and leave it at that, or let it roll over, or is there another way? Bearing in mind I want to sort out my credit file, so don't really want a "non payment" or "missed payment" on my file as for the past 2 years I've done quite well. Any help would be appreciated. NCCA

Hi, As you'll have seen from my SpeedCredit posts. I have sent out CCA Requests to all the PDL Companies. I received a reply from MEM Consumer Finance Ltd aka PayDayUK. I have attached the letter and agreement they have sent me (omitting my personal details) It is reassuring they haven't tried to "lift" my signature from the letter. I've heard of some PDL and DCA organisations being dishonest about signatures... So the siggy on the letter wasn't mine! Anyway. Could some of you excellent and knowledgeable people please give me some advice on this attached CCA. Regards, NukeShark

Hi all, I have a loan with payday uk which was for £240 and due to be repayed tomorrow (£350.86), i split with my husband last week and have no idea if he is going to help with bills and mortgage etc so can't know what my I&E is going to be yet, can anyone please help with a reply to their last email (i'm so stressed i cant think straight ) my first email to them...... Dear Sir/Madam, > > I have recently seperated from my husband and facing reduced hours at work and am now in a position where I am unable to keep making the payments > on this loan. It is causing me to suffer financial hardship. I have a few payday loans and they are too much for me to manage. I would like to set up an alternative payment plan. > > So therefore I would ask that all interest on the account be frozen and no charges added. I fully intend to honour the debt payment and will arrange to pay the amount borrowed plus one months interest. I offer a payment of £30 per month which will be paid by faster payments from my bank account. > > I remove all rights for you to take money from my account. I withdraw your authority to take regular payments from my bank account. I have not missed any previous payments. Please accept my offer of £30pcm which will be paid on or before the 26th of every month via faster payments . To enable this please provide > me with: > > Your agreement to £30pcm > Your Agreement to accept the total amount borrowed plus 1 months interest.. > Your agreement to this payment plan and to freeze all interest and charges > Your companies bank account number > Your Companies Sort code > The reference number you want me to use > > If I have this information I will be able to make payment of £30 later this month via my online banking faster payment service. Please note I will only discuss this in writing/email, I will not call any number to arrange a payment as I will be bullied by your collections department into making payment amounts I can't afford, > meaning missed payments and my account going into default. I do not want this. I want to pay what I owe. > > I must inform you in the strongest manner that I do not wish to be contacted at my place of work at any point regarding this loan/debt as this could jeopardise my employment and therefore I would not have the monies to repay the loan to you. My work telephone number was only provided for you to confirm that I was employed and that my place of work had a working land line, and this is what you informed me when setting up the loan. My work environment is not a place for me to discuss personal finance matters, or arrange further more convenient times for us to discuss matters, you must delete my works number from any contact list you have for me. I do not wish to be contacted on my mobile phone number, but if you would like to leave a message this will be acceptable. If you do constantly text or call me this will be seen as harassment and a log of all calls and texts will be kept and it would put you in breach of cputr, protection from harassment act 1997, and also the communications act (2003) s.127 Any calls from your company will be recorded. > > I do hope however, that we can arrange a payment plan to alleviate the stress of my whole situation, and to also enable the repayment of the loan to your company as promptly as my finances will allow. I look forward to hearing from you and will help in any way I can to organise repayments with your company as soon as possible. > > Regards, their reply Dear > > Thank you for your email. > > In order for us to agree a suitable payment plan for you we will need you to complete the income and expenditure form below detailing your monthly income and outgoings: > Monthly Salary: £ > Other Monthly Income (Benefits, Pension etc): £ > Rent/Mortgage: £ > Utility Bills: £ > Mobile Phone: £ > Credit Card and/or other Loan payments: £ > Groceries: £ > Other: £ > > Once we have this an agent will make an assessment of your income and expenditure information and propose an arrangement which assists you in repaying the balance and supports your current financial situation. > > Please fax this to us on 0845 127 4365 or alternatively reply to this email. You can contact us on 0800 280 2666^ between 9:00am – 8:30pm Monday to Friday and 10am – 3pm on Saturday should you have any further queries. > > Regards, > > Recoveries Team > > Purple Payday, my reply Thank you for your speedy response. Obviously, due to my unforeseen circumstances, my income and expenditure is extremely unstable at this moment. But in any case, you have no right to obtain my income and expenditure information at all. As detailed in my original e-mail to you on 23rd June 2011, I would like to reitterate the following points: No attempt should be made to take money from my account as this will incur bank charges for me and hinder repayment to you. I do not wish to be contacted at my place of work at any point regarding this loan/debt as this could jeopardise my employment and therefore I would not have the monies to repay the loan to you. > Your agreement to the above > Your agreement to £30pcm > Your Agreement to accept the total amount borrowed plus 1 months interest. > Your agreement to this payment plan and to freeze all interest and charges > Your companies bank account number > Your Companies Sort code > The reference number you want me to use I must also let it be known to you that in no way am I attempting to not pay my debt, but to try and pay you back as quickly as possible without having to incur further charges which will only slow proceedings down in paying you. Regards, their reply Dear, Thank you for your email. We have noted that you withdraw authority for payment to be taken from the debit card provided. It is company policy that if you require a long term payment plan that an income & expenditure is completed. Please also forward a copy from your employer in regard to the drop in salary. To make token payments that will reduce the outstanding balance ,but will not place the account on hold , until an agreed payment plan has been put into place, you can use the cash details below. 60-00-01 Natwest sort code 39524906 account MEM 10384761 reference In order for us to agree a suitable payment plan for you we will need you to complete the below income and expenditure form detailing your monthly income and outgoings: Number of people residing at property (please break down into adults and dependant children) Monthly Salary: £ Other Monthly Income (Benefits, Pension etc): £ Total Income £ Rent/Mortgage: £ Utility Bills: £ Mobile Phone: £ Groceries: £ Credit Card and/or other Loan payments: £ Other (please provide breakdown): £ Total outgoings £ Amount left over £ Please also advise what other credit commitments you have and how much your arranged payments are to each. Once we have this an agent will make an assessment and propose an arrangement which assists you in repaying the balance and supports your current financial situation. Please fax this to us on 0845 127 4365 or alternatively email it to us on this address. You can contact the office on 0800 280 2666 (Call charges may apply depending on your telephone provider) between 9:00am – 8:30pm Monday to Friday and 10am – 3pm on Saturday should you have any further queries. If your arrangement is not agreed by the due date the full payment will fall due and payments can be tried at any time. As we work with a Credit Reference agency, we share your account information on a monthly basis, so when you repay your loan on time, this could also help to improve your credit rating. However if you do not repay on time this could have a negative impact on your credit rating. Regards, can anyone please help with a reply, I have cancelled the card on the bank account and wont have any money in there although worried after reading a post on here about PDL taking money out and making the account overdrawn. Thanks in advance

Hi, As with many on here, I've got myself into a mess with a number of payday loans. I have successfully negotiated repayment plans with nearly all of them, with the help of a good deal of reading this forum, except for PaydayUK. I originally took out a loan back in December 2011 for £390. I have "rolled over" every month paying them on time except at the end of August when I could not make any payment to them. By rolling over the loan each month I calculate that I have paid them over £720 to date. I have sent them two emails since defaulting at the end of August and have received no response to them at all (sent to their account.services email address). I can now no longer log in to my account online with them but interestingly they sent me an email earlier today asking me to complete a survey about my recent experiences with them! Has anyone else been in a similar situation? Is it wishful thinking to think that due to the amount I've already paid they've just cancelled it (I'm assuming it is wishful thinking, btw!), or is it more likely that they've passed me on to a DCA? Or are they just being annoying idiots by not responding to my emails? Any advice on next steps gratefully received. Thanks, GMex

Hi, I need help with crafting a reply to Pay Day UK. I am trying to set up repayment plans with all my PDL which are outstanding, and have done most but this one as well as a few others are being obviously very awkward. They ignored my first two emails and continued to call me between 10-12 times a day for the last week. They finally replied and said this: Thank you for your email. > > Government guidelines state that we allow £100.00 a month per person on housekeeping. Based on £150.00 a month for this I have worked out our pro rata offer as £76.48. Therefore this is the minimum we can accept each month. > > The first payment would need to be made immediately. > > Can you please confirm the last four digits of your long card number and the expiry date for me to ensure we hold up to date details for you. > > Also if you can confirm your regular paydate. > > Please note we have now cancelled your deferral pending acceptance of our offer. This means that until an arrangement is agreed and a payment received your account is not on hold and payments can be tried at any time. > > Kind Regards, > > Stacey > > Collections > > PaydayUK, My question is this then really - can they tell me what I can spend each month? Could someone please help me with a reply. I offered them £31.91 which is the most I can pay (using the excellent budget planner on here so thanks for that) Thank you in advance!

Hi all, I am currently trying to set up repayment plans with Wonga, Quickquid and PDUK, Wonga were fantastic agreeing to my proposal straight away, Quickquid are imbeciles, we have spent the last 3 months going around in circles! PDUK have now passed the debt to there in house DCA Keyes Whitlock. I asked them for a repayment plan of £25 per month to be reviewed after 12 months, here is their latest reply;- Thank you for your email, the outstanding balance is £00.00 made up of the principle loan amount of0.00, interest of £0.00. We will accept £25.00 for a period of 3 months only with payment to be made on the 1st August 2012, 1st September 2012 and 1st October 2012. It will be your responsibility to contact us after the October payment to review your account if you are unable to clear the remaing balance on the 1st November 2012. Our bank details for cash, online transfer or standing orders are: Please be aware your account is NOT on hold until an agreed payment plan has been set. Any advice what to do next please?

hello this is my first time in posting here so i hope i have posted in the right place.. i took out a loan with payday uk and it spirelled out of control,i emailed them asking to set up a payment plan as i could not afford to pay it all in one go,they excepted straight away..the first payment was not taken they told me it failed. i then had a payment go in from tax credit and as my circumstances had changed was due a over payment i didnt know about this untill after the payment went into my account,anyway in the mean time payday took every penny they left me and my 3 children with nothing this money would have come in very handy as i am struggling to pay rent this month..i have told them this but they have told me as i have signed the aggrement they can take payments how they like they took it in installments within the space of a few hours..is there anything i can do now as i have no money and am at a loss if anyone could help i would be most grateful...