I feel like I have been conned!!

[ROME2MANDALAY]

Hi there

I am looking for some advice.

 

Back in February, I was contacted by a company called Click On Marketing Solutions who said they could promote my new business on Google to create extra traffic to my website.

 

I had just set up my own Childminding business and was seeking new customers so this seemed like a good idea.

 

I paid the fee and they would promote my website for 30 days.

I could stop and start the 30 days when i wanted.

Use a few days here and there etc.

I eventually got some customers so I decided to stop my days and start them up again coming upto the school hols.

 

They phoned me a few weeks ago asking if I wanted to continue as I had 15 days left so I agreed.

 

I then checked my bank account yesterday and on 24th July they had debited me for £118.30.

I phoned them straight away as I only signed up for the 30 days.

It was not explained to me in the initial phone call that I would be debited once I had used all my days.

 

I spoke to an advisor who advised yesterday that I am supposed to cancel my subscription by giving 30 days notice or I will be debited each month.

 

Now none of this was explained to me when I signed up.

He said that he emailed me the t & cs when I signed up which he didn't.

 

So initially I paid for 30 days advertising when I signed up so if I have to give 30 days notice to cancel then I would lose any remainding days I had left which I have paid for?

 

I have cancelled this yesterday but he says I will more than likely be debited again next month as I have not given 30 days notice.

I cannot afford to pay this.

I feel like I have been misold this as none of this was explained to me from the start.

 

I have emailed the bloke I spoke to twice yesterday and he has not replied to my emails.

He is quick enough to call me when he wants my money but when I have a complaint he doesn't want to know.

Please help me as this debit has now put us in the red.

 

I hope I have explained myself well enough, it is all very confusing.

Their website is [edit]

Many thanks

[dx100uk]

phone your bank

 

get that money back.

 

We have been telling people to put a letter into their bank instructing them not to make any payments under any circumstances to these companie

http://whatconsumer.co.uk/visa-debit-chargeback/- it works!

 

banks MUST follow written intructions from their customers !

This fsa guide has now been updated:

 

http://www.fsa.gov.uk/pubs/consumer_...ghts_guide.pdf

 

Here's the text:

 

Cancelling a regular

card payment:

 

When you give your credit or debit card

details to a company and authorise

them to take regular payments from

your account, such as for a gym

membership or magazine subscription,

it is known as a ‘recurring transaction’

or ‘continuous payment authority’.

These are often confused with direct

debits, but do not offer the same

guarantee if the amount or date of the

payment changes.

In most cases, regular payments can

be cancelled by telling the company

taking the payments. However, you

have the right to cancel them directly

with your bank or card issuer by telling

it that you have stopped permission for

the payments. Your bank or card issuer

must then stop them – it has no right to

insist that you agree this first with the

company taking the payments.

Be aware, though, that you will still be

responsible for paying any money that

you owe.

see: http://www.consumeractiongroup.co.uk/forum/showthread.php?336569-How-to-remove-a-lender-s-continuous-payment-authority(2-Viewing)-nbsp

dx

[ROME2MANDALAY]

Thanks dx.

I did call the bank yesterday and they advised that they are unable to get my money back as it was a subscription service and they cannot refund. I am going to ring again and tell them I've lost my card to stop them taking a payment next month,

[ashmk]

If you want to advertise through Google you can do it yourself through their 'Adsense' service. This is likely what this rip off company had done but charged you a fortune for the privilege.