Have TESCO CREDIT CARDs changed their payment processing?

[Psycho Bob :o)]

Hi, question is as title. Have Tesco (visa) Credit Cards changed their payment processing site and company?

 

As long as I can remember I was sending payment to southend on sea at a set rate ( pre arranged )

 

My latest statement from them is on poorer quality paper, looks to have been inkjet printed ( or poor quality laser printed ) and the payment processing address is pre-printed on the envelope rather than the usual clear window blank one I've always had in the past.

 

The address on the new payment envelope is Tesco Bank Credit Cards

IPSL Camberley, PO Box 1020, Camberley, Surrey, GU15 9LB. With an 'if undelivered' return address of PO Box 27027, Glasgow, G2 9FS.

 

The last and all previous payments have gone to Tesco Credit Card, PO Box 5747, Southend-On-Sea, SS1 9AJ.

 

The other strange thing is that the giro slip says HSBC Bank plc, Head Office Collection Account, Tesco Bank. ( I've never noticed that before so it might always have been that )

 

I cant check the payment slip sort code and account number against a previous know to be good slip as I don't have any, they get sent with payment via post.

Apart from the sudden change of payment destination and 'if underlivered' return address, poorer paper and printing quality, without warning and for no obvious reason to me, they are no longer asking me for my regular £5 payment, but over five thousand pounds, to reach them by 22nd June 2012.

 

All other details re balance etc appear correct on the statement.

 

My worry is... am I about to be fleeced? or HAVE Tesco changed where payments get processed and they've not bothered to tell us? and if it IS legitimate, why on earth would they just decide they want so much and not tell me what they where going to do beforehand? it was quite a shock.

My circumstances have not changed at all.

 

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Is there something in the water lately? TSB did the nasty on me recently also by passing my account with them onto Credit Security Limited without warning even though I had an instalment agreement in place with them ( I posted previously here about that )

[citizenB]

Are you in a payment plan with Tesco ?

 

Yes, they have changed the return address - OH pays his by standing order so we have not seen any changes in respect of that.

 

It was noticed that they dont seem to be consistent with the amount they are showing as due to be paid - sometimes it is the monthly payment agreement others, it is the full arrears.

 

Dont worry about it - just continue to make your payments as usual

[scott12345]

yes tesco have gone alone,,no longer use rbs,,

my token payment was on s/o to rbs,,last month went on statement as normal,,,,sent it this month not sure if will reach or not......but a new sort code/a/c number and im sure wil be honoured,,

as regards the big minimum payment required,i get those but as long as you maintain monthy aggrement just ignor,

anybody tried a f/f with new tesco as rbs on there behalf wouldnt buddge from 75% and im on benifits and token payments,

mayb new tesco might want rid 4 less,,any ideas,,,,,

[scott12345]

citizen,,,did you o/h have to change his s/o details or did old find them from rbs?

[citizenB]

He has not been advised to amend standing order details - so assume that these payments are being forwarded. They are being deducted on his statements.

 

Did you ahve any default/penalty charges or PPI on your account? If so, perhaps you could make an attempt to get those refunded.

 

Are they still adding interest or have they frozen that?

[scott12345]

i had ppi but did use it when was off work a long while back,,,,so feel that ppi was not missold,,,as regards charges,,very few and in some cases was refunded,

interest frozen yes,,,,

i found rbs tessco very helpful once my i/e form was sent,,,acepted token payment and if things change have always acepted lower if asked to,,,,but,,,,,,had chance from 3rd party to offer f/f to rbs but found them terrible to get an offer,,always 75%plus,,,,

have any1 heard of low f/f been settled,,,,

who are there dca they use if passed generally

[citizenB]

They generally use their own collections department for arranged payment plans.

[Psycho Bob :o)]

Phew that's a big weight off my shoulders then, I'll just post in my regular payment and hope it all sorts itself out.

I too am in Scotts situation ( less the PPI as it's a credit card so I dont think I had PPI, no idea how to check really )

Tesco Personal Finance have been very understanding, to the point of being reassuring and friendly.

That's a nice feeling, and where so many companies get nasty, making you start to wonder how you can be mean back to them, I've never felt this way toward Tesco. I hope things continue that way and they are the first people I'll be settling with as soon as I can get back on my feet finacially.