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    • You will receive a Notice of Judgment with details of the judgment and payment details
    • Hello, welcome to CAG. It would be a good idea for you to read other shoplifting threads here to get an idea of how this works. The police won't get involved now, so no chance of arrest. You need to avoid that branch of John Lewis for a while though. Basically, John Lewis's security people will give your details to either a firm like Retail Loss prevention or DWF solicitors who will then write to you with scary-sounding letters to frighten you into paying them some kind of penalty. They have no legal power and can't take you to court, only John Lewis can. Last time we saw a retailer in court against shoplifters, it went very badly for them and we haven't seen a case like that since - over 10 years ago. But you need to figure out why you did this. If you need support, talk to your GP and aske them. They will have heard it all before and won't judge you. Best, HB  
    • In addition to the information you've been given above, I suggest that you spend some time reading up on the stories on this sub- forum. There is a lot of information about suing as an entitled third-party. Take a couple of days – and by Monday you will be much more confident. More in control and you will have fewer questions to ask but the questions that you do think up will probably be more relevant and more interesting to your case. Do the reading. This is always an essential first step   Additionally please can you give us more details. What was the item, was it correctly declared, was the value correctly declared, what was the value that was declared? Very importantly what date did you send it?
    • I got caught today shoplifting some shampoo & conditioner at John Lewis. I felt absolutely awful. The people were quite nice as I returned the items without any hesitation, gave them my name, address & DOB. They did not ask for official ID, and let me go after taking my picture and then handing me a paper saying I am banned for life. I just now read on the paper that they may share my details with third parties (police) and am extremely stressed. I've previously shoplifted, not at this John Lewis but others of their stores (an absolutely horrible habit made worse by cost of living crisis).... How likely is it that they will actually start an investigation for this offense? May I get arrested for this? While I was in the backroom, the security was quite nice and told me that no police would be involved unless I broke my ban.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Vodaphone/Fredrickson/Carter


Ouch
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To cut a long story short I took a couple of contracts out with Vodaphone during the summer of last year, unfortunately a little while after I lost my job and basically all hope. I have since been ignoring phone calls and letter's demanding payment and so forth. I have just today received a letter from Bryan Carter Solicitors demanding payment in full be made to Fredrickson within the next 14 days or the account will be referred to Bryan Carter to litigate me. The amount they are requesting is actually £100 more than the initial debt and should proceedings be issued I will incur court and solicitor fees. I am in no financial position to clear the whole amount as am in receipt of JSA but I would like to take steps to start paying the debt back. From what I have read I should not contact the DCA via telephone but only in writing. What steps can anyone recommend so I can get this mess sorted.

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Would someone be able to help me construct a letter to fit my request, I am not very good at things like this and rather than ignore the problem I would like to take steps to help remedy it. Any help would be much appreciated.

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Hi Ouch,

 

As has been suggested could you email me with the details of both accounts via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line so I can take a closer look at things for you?

 

Once you've sent it you'll receive an automated reply with a reference number. To ensure that I get it could you update the thread with this and I'll get back to you as quickly as possible?

 

I'd get hold of Lee, the Vodaphone rep and ask him to look into this before firing off letters to Freds and Uncle Bryan, both known to run when faced with having to provide paperwork.

 

Good thinking SG.

I have sent Lee a link to this Thread.

 

Thanks for helping the OP out here - it's appreciated.

 

Kind regards to you all.

 

Lee

 

Web Relations Team

 

Vodafone UK

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OK I have sent a contact request using the provided link, however I have had no email response with a reference number. I'm not sure what you can do for me all, I want to do is set up an affordable payment plan. Thanks to everyone so far for the help and information hopefully I will receive the email in due course with the ref number.

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You are exactly doing what the POWERLESS DCA is making you do. These people have very few powers and Bryan Carter runs when challenged anyway so there is little likelihood of it going to court.

 

Lee is usually very good at resolving issues.

 

Stop worrying - I know it is easy to say but I have been there and it gets you nowhere except paying out for something you may not have had liability for anyway.

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So can you give us some idea of what Vodafone are doing to help? Have you reached a mutually acceptable payment plan?

 

Hi freakyleaky,

 

As you'll appreciate I'm unable to disclose details of the solution reached and so I'll leave it to the OP's discretion to provide any further updates which they're happy to share.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Lee.

Yes I totally understand your position.

I, and many others, are just interested to see whether VF have been helpful or not as this will be a useful guide for others with similar problems in the future.

I hope the OP can come back and tell us what happened.

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Hi freakyleaky,

 

In the absence of the OP returning to the thread there is a sticky in the Telecoms section here which features threads where we've been able to assist and resolve issues for our customers.

 

Some of those listed are similar cases to this one.

 

Hope this helps.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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