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    • Jasowter I hope that common sense prevails with Iceland and the whole matter can be successfully ended. I would perhaps not have used a spell checker just to prove the dyslexia 🙂 though it may have made it more difficult to read. I noticed that you haven't uploaded the original PCN .Might not be necessary if the nes from Iceland is good. Otherwise perhaps you could get your son to do it by following the upload instructions so that we can appeal again with the extra ammunition provided by the PCN. Most of them rarely manage to get the wording right which means that you as the keeper are not liable to pay the charge-only the driver is and they do not know the name and address of the driver. So that would put you both in the clear if the PCN is non compliant.
    • Thank you so much. Yes, I wish I had done my research and not paid. It's all for the same car park. Here is one of the original PCNs, they are all the same bar different dates. PCN-22.03.24-1.pdf PCN-22.03.24-2.pdf
    • Hi Clou, Welcome to the Forum and thank you for reading first before you posted. There seems to be many problems with Cornwall and getting a signal to use your a phone which could be why these parking companies don't use alternatives. It is a shame you paid the first one as you would probably have not had to pay that one either.  Was the car park at which you paid the same parking company as the one sending you these PCNs? On the subject of PCNs could you please post them up so we can see if they comply with the Act.
    • 1 Date of the infringement 16th March   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 22nd March   [scan up BOTH SIDES as ONE PDF- follow the upload guide] please LEAVE IN LOCATION AND ALL DATES/TIMES/£'s   3 Date received unsure   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] UNSURE   5 Is there any photographic evidence of the event? Yes   6 Have you appealed? [Y] post up your appeal] Yes. Stated incorrect location was used in JustPark app as honest mistake. Rejected of course.   Have you had a response? [Y/N?] post it up Yes, rejected:   Site: Sea View Car Park, PL27 6SR Date of Event: 16th March 2024 We are in receipt of your challenge in relation to the above Parking Charge. Appeals must be handled in a fair and consistent manner, therefore, in order for us to cancel any Parking Charge; it is necessary for us to find that the Notice was issued in error. As per the clear and prominent signage at this location ('The Contract'), drivers agree to pay the sum of £100 if 'A valid ticket is not displayed face-up on the dashboard; enabling all of the printed information to be inspected'. 'The Contract' also details that there is an exception for those with a valid mobile session in place. Had the driver felt that the terms of the contract were unacceptable, they had the option to seek alternative parking. By remaining, the driver is deemed in law to be bound by the terms of 'The Contract'. Our photographic evidence confirms that a valid ticket was not displayed, and a search of our records confirms that no mobile session was in place for the registration XXXX at this location; therefore, your appeal is declined. We note that you have submitted evidence of payment; however, said payment is not for this location. It may be the case that you feel that the charge is unfair; however, there is no legal basis to now reject a charge that the driver has already agreed to pay. In light of the above, the sum £100.00 is payable by 21/05/2024 or £170 thereafter. Our internal appeals procedure is now exhausted, our decision is final; therefore no further correspondence other than payment will be addressed or responded to. Should you disagree with our decision, you may submit an appeal to 'The Independent Appeals Service'; full details are on the rear of this letter. 7 Who is the parking company? Alliance Parking LTD   8. Where exactly [carpark name and town] Sea View Car park, Polzeath, Cornwall   For either option, does it say which appeals body they operate under. IAS Hi there, thanks in advance for any help on this.   Had 3 'PCNs' in post from Alliance for parking 3 times over a period of two weeks, unfortunately we were away from home so letters must have come over the two weeks but we received all at once if that makes sense. I realised I had used the wrong location on the car park app. The signs are not clear what the location is called (no code.) I only had receipts for two instances so I assume the first it didn't go through as had terrible signal. Paid £60 for one of the fines. Appealed the others saying it was an honest mistake and not very good signage (unfortunately submitted on their website and have no evidence of my appeal.) received the rejection of appeal as above.   Have now received the attached letter of claim. I have done some research for the amazing snotty letters but wonder if someone could kindly help me with writing one specific to my case? Thank you so very much in advance. LOC-alliance-1.pdf Apologies, 2nd page of LOC here. LOC-alliance-2.pdf
    • Would still like to see the court bundle  Any part ex as deposit or any deposit paid on the agreement does imo count towards the one third or the half in the case of a VT
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Vodafone Default Removal ***RESOLVED***


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Dear CAG,

 

I have noticed previous threads about trying to remove Vodafone Default Notices on credit files & would very much appreciate similar assistance.

 

-------------------------------------------

 

I will be writing an email of the following to the Vodafone Web Relations Team, Quoting the subject "WRT135 – CAG Forum".

 

Dear Vodafone Web Relations Team,

 

 

 

Mobile Number: xxxxxxxxx

 

 

 

Account Number: xxxxxxxxxx

 

 

 

I am writing in relation to a default that Vodafone issued against me dated February 2011.

Normally when a default is issued the lender is required by law to send a pre-default warning letter. This gives the customer a final 30 days to pay up, and also explains exactly what a default is and how it might affect access to credit in the future.

 

I have never received any such pre-default or even default warning letter, I did not even know my default existed until now (1 year & 3 months later) when I checked my credit file on checkmyfile & noticed that Vodafone had registered a default with me month by month since February last year.

 

I never got a call from Vodafone requesting the money I owed them either, I thought I cancelled my account & that was it, I didn't receive any letters afterwards about Vodafone concerning my debt to them.

 

The amount to which the account was defaulted is a mere £17, for such an insignificant amount, it would be unfair to default a customer. Please remove my default from my credit file as I am unable to get any credit from anywhere, my son is going through his education now & needs my financial help to get him through his studies, it saddens me that I am not able to support him for a mere £17, please, I'm begging you from a mother of two, please remove my default and of course I will be fully prepared to pay the £17 if the default is to be removed.

 

I look forward to your reply and I thank you for your time.

 

Yours faithfully,

Edit* name removed

 

-------------------------------------------

 

I would very much appreciate any support I can get, I just couldn't believe my eyes when I saw that I was defaulted from Vodafone for this long & I didn't know about it.

I checked my credit file after I was refused a loan & was devastated as I thought I managed all my finances correctly, payed all my bills on time & kept a low profile with credit cards.

 

Then I checked my credit file & it was horribly low, I was lost for words, I didn't know what to do until I found out about this forum.

 

I will be posting or editing this post with my reference number from the automated email that I am waiting for from Vodafone & I'll keep up to date with this topic about the progress.

 

I very much hope someone from Vodafone will be able to contact me soon, either through here or email, I would greatly appreciate that.

 

Thank you,

 

Vanathy

 

Edit: I have received my reference number, I'm happy how fast I received the automated email (some can be slow):

WRT135 – CAG Forum [#9166106]‏

Edit 2: I am also trying to pay for the £17 but cannot access my details online, I am currently in the process of paying it off.

Edit 3: I have payed the outstanding balance off.

Edited by Vanathy
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Hi welcome to CAG,

 

You will need to send your letter to the Data Controller

at Vodaphone.

We do have a VF rep on here I will alert him.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Hi and welcome to CAG

If Lee (of VF) doesn't see this I would recommend you send the above message via this link and follow the instructions FULLY

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-jANUARY-2012**&p=3683706&viewfull=1#post3683706

 

I am sure that you have seen others where the exact thing has happened to them but if you haven't I will post up the reply I got from the Information Commissioner below

 

However, where the amount owed is relatively small and the lender has not taken steps to inform the individual that there was still an outstanding amount owed (i.e. the individual is likely to have immediately paid the debt had they been made aware of it), it is arguable that the default is unfair, as it does not accurately reflect the individual’s credit worthiness.

 

This issue has been going on with VF for quite a while and they don't seem to be doing anything. While I'm sure that Lee will be able to sort 'something' I do feel it is now an issue for the Information Commissioner so, even if they do nothing, I would still log a complaint with them

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you so much for your help, Silverfox, you have given me a lot of hope & courage to get through this problem I'm facing, I had checked previous topics & I was very happy to see that you had posted your insightful help on mine. Once I get a reply, I will update the topic.

 

Thank you again.

 

Edit: I had forgotten to provide the link to this topic in my first email so I emailed them again along with the copy of the letter & received another reference code, so I'm going to place them here to avoid confusion.

 

First reference code: WRT135 – CAG Forum [#9166106]‏

Second reference code: WRT135 – CAG Forum [#9166438]‏

 

Sorry about the confusion!

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Hi Vanathy,

 

Thanks for raising your concerns with me.

 

Having checked our emails I can confirm that I've received yours and as such will get this looked into for you.

 

Please be assured that I'll get back to you as soon as possible.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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  • 2 weeks later...

Sorry for the bump, just to keep the topic updated.

 

Lee has contacted us twice since the last post & has been very nice to drop us a courtesy call to tell us that the situation is still ongoing towards the Quality Assurance Team and that he is waiting a response.

 

I look forward to what the result is & hope for the best.

I hope they remove the default because it is just £17 :(.

 

Anyway, I'll be waiting for Lee's next call! Thanks,

 

~Vanathy & Son

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Just an update on the issue!

Lee has called us again & Vodafone has removed the default from our credit report & we are absolutely delighted about it!

Big thanks to Lee & the Quality Assurance Team, but mainly to Lee as he has been wonderful & very nice throughout the process.

 

And Thank you CAG Forums for having this link to Vodafone otherwise it may have taken many months which would have been very stressful.

Thank you!

 

~Vanathy & Son.

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