Jump to content


  • Tweets

  • Posts

    • the scrappage scheme is nothing to do with the agreement ...sorry. it's an enticement to purchase a replacement vehicle. just the same as shop signs that say 50% off or whatever.  its a done and dusted deal done before you enter into the agreement for the remaining £sum. 
    • don't get too hung up on the real meaning of 'fake' in terms of the documents a claimant might produce relating to a potential court claim. by fake we typically mean, they are not obviously the 'real McCoy' ,100% associated with whatever credit they are trying to pin on punters. they are often of the right 'version' that an OC would have used for that particular take out date, but with details inserted in a diff font where they should be for say your name address DOB etc. All DCA's typically  have filing cabinets covering each year for most creditor, whip 'em out, scan and copy n paste your details onto them, even easier now with online sign ups. no hard copies ever sent cause 90% of mugs have lost them..... one of our most powerful tools is the fact any docs they produce, unless they state they are 'a reconstruction'  MUST come from the original creditor noty some hidden pile the claimants have. Link are absolute masters at this so dont stick to lowell threads. dx    
    • Driving home last night I contacted wing mirrors with a car coming the opposite way. The wing mirror folded in and the glass popped out. Very minor damage.  I stopped at the next layby (A road) to repair the mirror. A passerby stopped and said they saw the other car stopped behind me in another layby - they went back and passed over details so we could get in touch.  The conversation started cordially, but quickly got heated when I said I was well on my side and they drifted over (which is what happened).  I wasn't going to bother filing a claim as there isn't enough damage to justify it. So I've said to the other party lets just call it quits as there are no witnesses and we both think we are innocent.   they said they are contacting the police and insurance and that they have witnesses. But a quick facebook search found a post by the other person saying they were in a crash, and were 'spun' off the road. Picture of a broken wing mirror and a slight scuff on the front and rear wheel arch. they are asking for witnesses. I have screenshots of the post, and sent them another message saying I can see you dont have witnesses as you are appealing for them. I'd really not drag this out. Lets call it quits and move on. this was followed by a couple of messages that didn't really make much sense. e.g. 'do the right thing'. What should I do now?  Contact police?  Contact my insurance? - Can I tell them about this incident but say I dont want to claim? Will that affect my premium?  
    • This is the crux of the argument. The scrappage contribution should have also been counted as a deposit. It was literally a part exchange in return for a cash deduction so there is no reason it wouldn't be treated the same way.  I did not request a VT, I was struggling to pay after a separation from my partner at the time. However had the figures been reflected correctly, the VT cost would have been 2k not 9k and I may have considered it as an option. Instead, the car was marked stolen and removed from my possession by the police
    • LOL - old one the fiver theory - although with the poops its take a fiver now, promise 10p  sometime in the future while claiming the reverse theory   So when is jenrick, an apparent slam dunk as referenced higher in the thread, being referred to the police? These poops need to know that anything they throw will be returned .. with interest  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Is Currys "whatever happens" cover just a rip off?


ryker
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4224 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Grandparents buy an iPod for grandson and take out 3 year cover.

 

In year 2 it was dropped on flight of stone steps resulting in screen getting broken and one heartbroken kid.

 

Spoke to helpline which advised to connect to computer to backup to iTunes while on phone and arranged pick-up.

 

backup failed as iPod would not connect or power up.

 

iPod returned approx 10 days later still broken. with a letter stating that the JobRef 081792 and that damage is unexplained!

and that the issue has passed to Garry Perryment for investigation.

 

It turns out the control board is not working and that does not fit for the expected damage so no repair. :-x

 

They are really cheeky as in the last 4 weeks we have bought 3 IPads at a cost of £1197.

 

Feels like a rip off to me. If this is not sorted I will never shop with this group again it will be Amazon for me.:!:

Link to post
Share on other sites

Hi and welcome to CAG

 

I would dispute their findings. This may mean you getting an independant report done at your expense but if it backs up what you describe, Currys should back down. If not, you can use SoGA to assist but that really is a last resort.

 

As for WhateverHappens-complete waste of money as the Sale of Goods Act covers goods for up to 6 years from purchase

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Hi and welcome to CAG

 

I would dispute their findings. This may mean you getting an independant report done at your expense but if it backs up what you describe, Currys should back down. If not, you can use SoGA to assist but that really is a last resort.

 

As for WhateverHappens-complete waste of money as the Sale of Goods Act covers goods for up to 6 years from purchase

 

Thanks for the reply silverfox

 

Would SOGA cover accidental damage. I didn't think it did? :???:

 

And yes a letter will be winging it's way to him tomorrow. :madgrin:

Edited by ryker
Link to post
Share on other sites

Sorry you are completely right. What was I thinking.

 

Always deal in writing. that way you have a trail.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

I have done a letter to be posted tomorrow and these are some questions I would like answering.

 

 

I am now requesting and asking for the following actions and questions be answered.

 

If this cover does not cover “whatever happens” why did you call it this at point of sale?

 

Why does the customer not see the agreement until after the receipt is printed and stapled over the agreement in a folded cover and placed in the shop bag?

 

Please explain what you consider neglect, abuse and misuse of this product (iPod)?

 

Could the control board damage be due to the drop described and/or connecting the iPod to a computer after the drop as told to do by the helpline member of staff?, and if not why not?

 

The glass was broken by the drop however your tech department say the control board damage is unexplained. How could our neglect, abuse and misuse cause this and thus void the repair cover?

 

Is your service centre Apple approved for service and repair. If so could you provide information on this?

 

Has this service engineer that worked on our device received any training by Apple and if so what and when?

 

Your staff explained that you can tell this is unexplained by comparison to test data done by your company on iPod drop testing on steps or otherwise. Please would you provide this data or where it has been published.

 

Your letter states that “in the interests of impartiality pass this matter to third party investigators who work on our behalf” If they work on your behalf how can they be impartial?

 

By also stating that the product must be kept untouched pending this process are you saying that if I wish to get a report myself this would affect or stop this process?

 

Would you please provide me with a copy of the report on the iPod service you have already done and any relevant information passed to you regarding this request for service and repair.

 

Why does your office or department not provide phone, email or fax communications and is it as your staff member mentioned that phone calls can’t be used in court?

 

I would appreciate it if you would look into this for me and write to me within 14 days with a reply and request that all correspondence be in written form.

 

I hope the device can be repaired within the 28 days, however, if not I am requesting that you authorise a replacement device as stated within the “whatever happens” agreement.

 

 

What do you think any ideas? anyone please jump in!

Link to post
Share on other sites

I like your style of writing but don't expect a full reply. You may get some answers but I bet you won't get all

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

If no full reply I will write again and ask for missing info and a request under the freedom of information act and notice of further action. I will not be messed around for long!

 

If they want war lets go! negotiation is good too

Edited by ryker
Link to post
Share on other sites

you will not be able to PM

this gent

please follow the info below:

 

From:Paul - CurrysPCWorld

Hi Guys,

you can contact me at http://getsatisfaction.com/curryspcworld/

I will be able to chat to you further from there.

Kind Regards,

PaulThe KNOWHOW Team

 

or

Thanks for taking the time to post your issue on the forum.

I am sorry to read of the trouble that you have experienced

If you would like to email me at [email protected] with your agreement details and postal details and tel number,

I will look into this for you to see what I can do to resolve this.

 

 

Kind Regards,

Paul

The KNOWHOW Team.

................

 

 

i'll alert paul too - dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

email sent dx hope you can help to sort this out as it is probably one of those slipping through the crack type of things.

 

Let me know if you got the email

 

best regards Dave

Link to post
Share on other sites

sorry you seem to be confused

 

i'm siteteam here on cag - noet to do with currys

 

i have alerted paul

so he should be popping in .

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

If no full reply I will write again and ask for missing info and a request under the freedom of information act and notice of further action. I will not be messed around for long!

 

If they want war lets go! negotiation is good too

 

Good letter to be proud of, but be aware that you cannot send them a Freedom of Information request as they are not a government organisation.

Link to post
Share on other sites

Good letter to be proud of, but be aware that you cannot send them a Freedom of Information request as they are not a government organisation.

 

Sorry you are right I flipped out for a min :oops:

 

But If they wish not to provide this information that in itself may look bad on them should this need to be escalated. If they can justify holding my information, and since we are on the point of entering dispute, then I will also start to prepare my retort.

 

What do you think of the questions do you recommend asking anything else?

 

All I want is the iPod sorting out and nothing more. Surly this is not to much to ask?

Link to post
Share on other sites

sorry you seem to be confused

 

i'm siteteam here on cag - noet to do with currys

 

i have alerted paul

so he should be popping in .

 

dx

 

Thank you dx for your help it is much appreciated.

Link to post
Share on other sites

Sadly I've had a response and it is the usual rubbish.

 

Leigh (Official Rep) 1 hour ago

Hi,

 

Thank you for taking the time to get in touch and for sharing your experience. I am very sorry there is an issue with the repair of the ipod, I appreciate your frustrations. If this has been passed to Gary Perryment then you should receive a letter shortly from him outlining the issues and what to do next. If you believe the outcome is incorrect then you can reply in writing to Gary Perryment. He will consider your thoughts and then respond asap.

 

My apologies I cannot advise further at this time but if you have been referred to Gary Perryment you would need to contact him back directly.

 

Kind regards,

 

Leigh

The KNOWHOW Team

 

Maybe I should consider posting the letters that pass between us so that all the people on these boards and elsewhere can see how currys treats it's customers once it has the money off us?

Link to post
Share on other sites

Hi ryker

 

Contact Consumer Direct / Trading Standards see if Trading Standards can look into the matter for you, they will also give you a Ref no. which you can pass onto Curry's in any future correspondance.

Link to post
Share on other sites

Hi ryker

 

Contact Consumer Direct / Trading Standards see if Trading Standards can look into the matter for you, they will also give you a Ref no. which you can pass onto Curry's.

 

Good idea sir, I will look into that and will add it to my next letter to him before I press the nuclear option and go the route of the county court.

 

But hopefully that will not be necessary

Link to post
Share on other sites

before we get laws involved, all thats required is 'explain' the damage.

not a bit hiss fit by the OP

i suggest OP write a letter to EXPLAIN the damage, not have a hiss fit and see what happens

if that fails, then bring a lawyer involved lol pffff

Link to post
Share on other sites

before we get laws involved, all thats required is 'explain' the damage.

not a bit hiss fit by the OP

i suggest OP write a letter to EXPLAIN the damage, not have a hiss fit and see what happens

if that fails, then bring a lawyer involved lol pffff

 

joka007

 

"You mention before getting laws involved" they are the ones quoting the misuse, abuse terms in the agreement and only have written contact with investigators dept so that it can be used as evidence.

 

I have already explained what happened to them twice and now a third time by mail, and even mention another letter in two weeks. How is that having a hiss fit as you put it?

 

you also mention a Lawyer. Not for county court as you represent yourself, and as I have stated I hope that action will not be needed!

 

One last thing suggesting that someone is having a hiss fit is not really constructive is it? I would put money on the fact you have at some time worked for this bunch as you have the skill of pointing out the obvious getting it wrong and adding insult.

Link to post
Share on other sites

I would carry on with the action you are taking. The letter you posted above is factual and to the point, not a long winded whinge. If others want to call it a 'hiss fit?' then 'wha-eva'

:-D

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

Link to post
Share on other sites

Guest Paul - CurrysPCWorld

Hi Guys,

 

Just to keep you posted on this. My colleague has been dealing with the OP via our own forum that we use. I am sure Ryker will keep you updated through here though as the situation expands.

 

Kind Regards,

 

Paul

The KNOWHOW Team.

Link to post
Share on other sites

I would carry on with the action you are taking. The letter you posted above is factual and to the point, not a long winded whinge. If others want to call it a 'hiss fit?' then 'wha-eva'

:-D

 

Thanks for the support silverfox. I've sent in the letter with the questions and explaining what happened now lets see what they do.

Link to post
Share on other sites

Hi Guys,

 

Just to keep you posted on this. My colleague has been dealing with the OP via our own forum that we use. I am sure Ryker will keep you updated through here though as the situation expands.

 

Kind Regards,

 

Paul

The KNOWHOW Team.

 

Paul just to keep you posted you colleague says it has to be dealt with by Gary perryment :| In the words of little Britain " Computer says NO" :madgrin:

Link to post
Share on other sites

  • 2 weeks later...

We here we are over two weeks since i wrote to Garry Perryment and three weeks since he was informed about this problem and no response at all. it looks like i will need to go higher up the food chain as he is not doing his job.

 

Now what is the name of the new chief executive?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...