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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • occysrazor
      Evri lost my Ebay parcel £844 - court claim issued ***Judgment***

      By occysrazor · Posted

      My mind is a blur so i cant recall exactly what the judge said at the end, but he mentioned that he would be making an order for Evri to make payment to me. I wasn't sure if the court order will also be provided to me, either by post or email - if anyone can shed some light please?
    • lolerz
      50R Performing a prohibited right turn - PCN help required please!

      By lolerz · Posted

      Agree with everyone here it's bang to rights. Looks like you just slightly jinked left in order to go right. Ultimately, your time saving attempt is going to cost you as I don't think you have any grounds to appeal. I'd just pay the charge and chalk it up to experience.
    • occysrazor
      Evri lost my Ebay parcel £844 - court claim issued ***Judgment***

      By occysrazor · Posted

      Thank you everyone!  thought to share some points from my experience in court today that may help others who are taking Evri to court: The judge sets out how the hearing will go and how each party should behave; while i was certainly feeling anxious/nervous ahead of the hearing (and I'm sure @jk2054 may have also observed this), the judge really does try to put any non-legal persons at ease; refrain from talking to the other party and instead speak to the judge if you have any questions/responses; the judge and the advocate spoke about tort of negligence - i wasn't sure how this applied to my case but the judge was questionning the advocate about this so i chose to stay out of this; the judge made reference to a historical case of Donaghue v Stevenson which established a duty of care; the judge observed that some of the points in Evri's witness statement by george wood needed cross examination but george was not present today for questionning; While i was claiming 8% interest, the judge pointed out that is the upper limit and that today, savings accounts give 4-5%. I therefore opted for 5% interest which was agreed to by the judge and the advocate; above all else, ensure you know your court bundle and have any notes to help you refer to specific sections - it helped me to structure my answers to the judge/defendant's queries, and point to specific evidence where i was asked to prove e.g., the value of the item. @honeybee13 - yes, will confirm when payment is received. I have emailed the Evri.claims email with my bank details and also provided them after the hearing to the advocate. @BankFodder message received and i am replying to it
    • dx100uk
      Studio returns problems.

      By dx100uk · Posted

      Looks promising then.  Well done   Dx
    • JustAnOldGal
      Studio returns problems.

      By JustAnOldGal · Posted

      So a little update.  I sent a complaint to ico and have heard nothing. I just got the general reply email and that's it.  Sat twiddling my thumbs and thought about what I should do next. I searched for the CEO of Studio but then found that he'd left so as keep getting letters from studio about the arrears etc. I thought I'd email the David Twigg. Sent him all the bumpft and a copy of my original complaint and sars request.  Got no response. So didn't know what else to do. Then I thought I'd try through the financial difficulties option on the online form. One last try before I just give up and let them default me.  Then on the 5th June. I got an email from their customer services. That the items that had gone AWOL have all been cancelled. Nothing else on that email, so I had a look in an email account that I don't use anymore and there was an email from the customer service.  That they were sorry for the problems I've had for the last 9 months. That the sars info was emailed to me on 14/04, it wasn't I've kept all spam and deleted emails on that account, they have raised a complaint with their studio pay team regarding the issues, balance dispute, fee's and my credit file. They are hoping to resolve in 3 days but they have upto 56. They also said in regards to my other issues I have to raise a complaint with studio retail but haven't told me how I do that.  The sars info only goes upto the end of December 2023. It has my previous complaints on there but nothing after so I don't know how I get hold of that information. Luckily I've kept copies of every time I've contacted them. Every web chat or social media contact.  Apologies for the extremely long post but I wanted to add everything I could just incase.  I have checked my account balance and it's still minus 900 odd pounds but I'll keep checking to see if it's all cleared and on my credit file.  I'm hoping this is the end of the whole debacle and they close my account because I never want to do this again. Although it's been a learning experience.  Thanks to dx100uk for pointing me in the right direction. Much appreciated.   

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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vodafone saying I didn't cancel contract.

DebMc

By DebMc
in Telecoms - mobile or fixed

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DebMc

DebMc

Posted
Posted

I’m very disappointed with the response I’ve had from Vodafone as I have been with them for years and thought they were a professional company.

However, they are now chasing me for a small debt that I do not owe and, in fact, I think they owe me a small refund which I hadn’t intended to pursue.

The facts are:

At the beginning of June 2011 I purchased a dongle (for about £20) from Vodafone and entered into a month long contract with them for internet usage, at a cost of £7.50 per month. This contract was cancellable with one month’s notice.

I couldn’t get the dongle to work on my computer so after approx three attempts I gave up. I’m not sure if it ever actually connected but I was never able to surf the net using it. It was a waste of £20 plus £15.00 (June and July rental) but I put it down to experience and on 30th June I wrote to them giving them one month’s notice to cancel the contract and for them to send me a final bill.

 

After I couple of months I noticed that they had continued to take the £7.50 by direct debit from my bank account. My own stupid fault I thought as I should have cancelled the direct debit instruction. I duly cancelled the direct debit with my bank and had overpaid Vodafone for August but I thought no more about it as it was only a few pounds.

 

On 23rd November I received a letter from Vodafone chasing me for £22.50 (three months line rental). I later found out that this was for September, October and November.

On 1st December I wrote back enclosing a copy of my cancellation letter.

On 14th December I received a phone call from Frederickson International (had no idea who they were) asking for my postcode and date of birth. I refused to give those details and they finally admitted they were acting on behalf of Vodafone. I explained that I had written to Vodafone and that I would not talk to anybody on the phone and that I wanted all correspondence in writing so that there would be a record of all communication.

For the next three or four weeks I received daily text messages from Frederickson asking me to call them. I will not talk to these people on the phone. I tried texting back but that doesn’t work. There is no fax number on their website. There is no contact email address on their website so I wrote to them but didn’t get a response.

On Christmas Eve I received a bright yellow card from them in the post in capital letters “ADDRESS VERIFIED” and pay up or else….or words to that effect.

 

I have since written to Vodafone five more times and not had a response.

 

I also filed a complaint with Vodafone's customer services on their website and a couple of days ago they finally responded by saying that they had not received a cancellation letter from me and that they had replied to all of my letters.

I have now received a notice before action letter from Vodafone for the sum of £31.45. It appears they have accepted one of my December letters as the 30 day notice.

I replied by email to their customer services department saying that I do not believe that they replied to all of my letters as I would have surely received at least one reply. All of them couldn’t have got lost in the post and I asked them to send me copies of their replies.

They replied again repeating what they had said in their first email, that I had not given notice and they had replied to my letters and that £31.45 debt had now been passed to their collections department.

Yesterday I responded again sending them copies of all my letters and asking them once again for copies of their responses. They have responded again today giving me instructions on how to pay them £31.45. They clearly do not read the emails!

Where do I go from here?

I wrote to them giving them notice they say I didn’t. They say they replied to all of my letters but I did not receive one reply. I did not receive a notice before action letter before they set Frederickson International on me (although FI stopped harassing me in January I think - I have since cancelled the phone they were contacting me on). Vodafone have now issued me a notice before action letter and are going to pursue the “debt”.

If I had actually used the service I would pay it but I think they are being very unfair.

I gave them the required notice and it was ignored. What am I supposed to do? I can afford to pay this money but I don't see why I should as I gave them notice and I haven't used the service. I would rather give the money to charity!

I would really appreciate any advice anybody can give me.

Thanks.

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KEVANS1985

KEVANS1985

Posted
Posted

Hi,

 

I am in a similiar situation whereby VF are saying that although they recieved my cancellation email they didn't cancel my contract for a mobile account because I didnt respond to their response asking for security details.

It is probably worth you checking your credit score as if VF consider you have missed 3 payments or more they will issue a default (as they have with me).

Lee from Vodafone should be able to help, i'm sure the other very helpful members of this forum will give you the instructions on how to contact Lee and get him to look into this for you.

 

Goodluck

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silverfox1961

silverfox1961

Posted
Posted

Hi and welcome to CAG

 

Sorry, I saw the first line and had to stop for a while to control my laughing. Vodafone and professional do not normally come in the same sentence (unless you are a new customer or upgrading)

 

Lee is one of the better ones so why not give him a go.

Follow the instructions HERE and make sure to post up the automated reply number you will get.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
I’m very disappointed with the response I’ve had from Vodafone as I have been with them for years and thought they were a professional company.

However, they are now chasing me for a small debt that I do not owe and, in fact, I think they owe me a small refund which I hadn’t intended to pursue.

The facts are:

At the beginning of June 2011 I purchased a dongle (for about £20) from Vodafone and entered into a month long contract with them for internet usage, at a cost of £7.50 per month. This contract was cancellable with one month’s notice.

I couldn’t get the dongle to work on my computer so after approx three attempts I gave up. I’m not sure if it ever actually connected but I was never able to surf the net using it. It was a waste of £20 plus £15.00 (June and July rental) but I put it down to experience and on 30th June I wrote to them giving them one month’s notice to cancel the contract and for them to send me a final bill.

 

After I couple of months I noticed that they had continued to take the £7.50 by direct debit from my bank account. My own stupid fault I thought as I should have cancelled the direct debit instruction. I duly cancelled the direct debit with my bank and had overpaid Vodafone for August but I thought no more about it as it was only a few pounds.

 

On 23rd November I received a letter from Vodafone chasing me for £22.50 (three months line rental). I later found out that this was for September, October and November.

On 1st December I wrote back enclosing a copy of my cancellation letter.

On 14th December I received a phone call from Frederickson International (had no idea who they were) asking for my postcode and date of birth. I refused to give those details and they finally admitted they were acting on behalf of Vodafone. I explained that I had written to Vodafone and that I would not talk to anybody on the phone and that I wanted all correspondence in writing so that there would be a record of all communication.

For the next three or four weeks I received daily text messages from Frederickson asking me to call them. I will not talk to these people on the phone. I tried texting back but that doesn’t work. There is no fax number on their website. There is no contact email address on their website so I wrote to them but didn’t get a response.

On Christmas Eve I received a bright yellow card from them in the post in capital letters “ADDRESS VERIFIED” and pay up or else….or words to that effect.

 

I have since written to Vodafone five more times and not had a response.

 

I also filed a complaint with Vodafone's customer services on their website and a couple of days ago they finally responded by saying that they had not received a cancellation letter from me and that they had replied to all of my letters.

I have now received a notice before action letter from Vodafone for the sum of £31.45. It appears they have accepted one of my December letters as the 30 day notice.

I replied by email to their customer services department saying that I do not believe that they replied to all of my letters as I would have surely received at least one reply. All of them couldn’t have got lost in the post and I asked them to send me copies of their replies.

They replied again repeating what they had said in their first email, that I had not given notice and they had replied to my letters and that £31.45 debt had now been passed to their collections department.

Yesterday I responded again sending them copies of all my letters and asking them once again for copies of their responses. They have responded again today giving me instructions on how to pay them £31.45. They clearly do not read the emails!

Where do I go from here?

I wrote to them giving them notice they say I didn’t. They say they replied to all of my letters but I did not receive one reply. I did not receive a notice before action letter before they set Frederickson International on me (although FI stopped harassing me in January I think - I have since cancelled the phone they were contacting me on). Vodafone have now issued me a notice before action letter and are going to pursue the “debt”.

If I had actually used the service I would pay it but I think they are being very unfair.

I gave them the required notice and it was ignored. What am I supposed to do? I can afford to pay this money but I don't see why I should as I gave them notice and I haven't used the service. I would rather give the money to charity!

I would really appreciate any advice anybody can give me.

Thanks.

 

Hi DebMc,

 

Thanks for making me aware of this.

 

In order for me to assist you further could you email me with the relevant details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

As silverfox says you'll receive automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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DebMc

DebMc

Posted
  • Author
Posted

I have had another email from "customer care" this morning saying that if I want a copy of a bill (I don't!) then I will have to pay £1.54 per bill and that they do not have any copy letters to send me. I think this proves that they didn't reply to my letters despite saying that they had. It does suggest however that they received my letters. Interesting though that they claim not to have received the one cancelling the contract!

 

Thank God they no longer have my phone number as I'm sure Frederickson would have escalated their harrassment by now.

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi DebMc,

 

Thanks for updating the thread.

 

Could you disregard the email you've referred to here and only correspond with me so as to prevent any confusion?

 

As per my email from yesterday your case is currently being investigated and as soon as I have further news I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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DebMc

DebMc

Posted
  • Author
Posted
Hi DebMc,

 

Thanks for updating the thread.

 

Could you disregard the email you've referred to here and only correspond with me so as to prevent any confusion?

 

As per my email from yesterday your case is currently being investigated and as soon as I have further news I'll get back in touch with you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

Hi Lee,

 

Will do. I didn't see your email until after I had posted here.

 

I appreciate your efforts.

 

Kind regards

 

Deb Mc.

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  • 3 weeks later...
DebMc

DebMc

Posted
  • Author
Posted

Well it's taken a while but thanks to the intervention of Lee, this matter has now been resolved and Vodafone has waived all charges applied to my account. They have done this as a goodwill gesture as they say they did not receive the original cancellation letter I sent in July 2011.

 

I am relieved they have taken the common sense approach having seen that I have not actually used the service since June/July 2011 and therefore have not incurred any usage charges.

 

Thanks Lee for your help.

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phaitun

phaitun

Posted
Posted

Check ALL credi reference agency files, also make sure they get the records of searches removed also, i have a thread/dispute running at the moment with VODAFONE. Lee helps out a lot. But dont expect things to be completely to YOUR satisfaction

I am fighting it all the way :-x

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Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
Well it's taken a while but thanks to the intervention of Lee, this matter has now been resolved and Vodafone has waived all charges applied to my account. They have done this as a goodwill gesture as they say they did not receive the original cancellation letter I sent in July 2011.

 

I am relieved they have taken the common sense approach having seen that I have not actually used the service since June/July 2011 and therefore have not incurred any usage charges.

 

Thanks Lee for your help.

 

Hi Deb,

 

Thanks for taking the time to update your thread to confirm that this has been resolved for you.

 

Whilst I appreciate that this recent experience has been far from ideal I hope that my involvement has gone some way to restoring your faith in us.

Check ALL credi reference agency files, also make sure they get the records of searches removed also, i have a thread/dispute running at the moment with VODAFONE. Lee helps out a lot. But dont expect things to be completely to YOUR satisfaction

 

Hi phaitun,

 

Thanks for your time on the phone yesterday.

 

As arranged, I'll call you again later this morning.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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