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Extended Warranty - 4 years later, 'claims department' want the receipt!!?? Help!


starspud1
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Thanks

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I'll keep this as briefly as is possible so please bear with me and thanks for you time..

 

5 years ago i purchased an lcd tv.

 

With it i took out the (at the time) whatever happens policy of which i've been paying £5/month for.

The TV has just gone wrong and 'Know how' have informed me that it has been written off and a letter would be sent indicating a settlement figure for a replacement would be sent.

 

I didn't receive the letter within a week so called them, and pointed out as was the case, that the TV was on display, with a 'non-prestine' tag on it,

and had a dent in the speaker on the right hand side, therefore as such should i not receive vouchers to the original price paid?

 

The man was rather shaky on his wording until i pointed to this wording on the terms and conditions,

put me on hold and came back and agreed that this was true and to return the settlement letter,

with a covering letter indicating that i wished to claim a cheque

(they said that they would issue a cheque as we'd been given a tv while we were waiting).

This i did.

 

Today i've now received a call from a representative from 'Know how' saying that in order to raise the claim settlement amount

i need to send them a copy of the original receipt that specifically identifies the product as a 'non-prestine' product.

 

Now i don't keep receipts for that long, and i've been paying this insurance for the last god knows how long.

However i've contacted 'know how' again (doh) whilst trying to contact the store i bought it from,

and they don't think that the receipts say 'non-prestine' on them.

 

Plus when i finally contacted the store, the lady there only had reference back to the receipt number and date (she's kindly sending this in the post).

So what am i supposed to do?

 

I remember clearly when i bought the TV (it was big for the time) I questioned the (at the time) rather low price with the sales assistant

(who still works there, but probably won't remember) and he confirmed before i bought it that

a) it was now discontinued

b) it had a dent in the speaker

c) there was no stand.

 

I even bought a glass (£300) stand for it at the same time.

 

Any help greatly appreciated, i cannot progress until i know the best course of action to take.

 

Regards

B

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hiya

yes we can help

 

please follow the following :

 

you will not be able to PM

this gent

please follow the info below:

 

From:Paul - CurrysPCWorld

Hi Guys,

you can contact me at http://getsatisfaction.com/curryspcworld/

I will be able to chat to you further from there.

Kind Regards,

PaulThe KNOWHOW Team

 

or

Thanks for taking the time to post your issue on the forum.

I am sorry to read of the trouble that you have experienced

If you would like to email me at [email protected] with your agreement details and postal details and tel number,

I will look into this for you to see what I can do to resolve this.

 

 

Kind Regards,

Paul

The KNOWHOW Team.

................

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Paul - CurrysPCWorld

Hi Starspud,

 

Thanks for taking the time to get in contact with us. I am sorry to read of the experience that you have had with regards to getting the settlement amount for your TV resolved.

 

If you would like to email me at [email protected] I will be able to look into things at our end for you. Please include your full address and post code and also any agreement number that you have and I will see what information I can gather on the system.

 

Once I have the above information any further info I get I will post on here, without giving away any of your personal details, as caggers like to know that an issue is resolved appropriately.

 

I will look forward to your email.

 

Paul

The KNOWHOW Team.

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asking you to prove reciept is unreasonable.

how much was the tv?

 

Hi, that's what i thought. The TV was bought off display for £677 as verified by KnowHow.

 

They say the reason that i need proof is apparently to show that the TV was actually Non Pristine, but as i may have said on my original post, curry's have already told me that they don't do this on their receipts, nor do they have to.

 

Thanks

B

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Guest Paul - CurrysPCWorld

Hi Starspud1,

Thanks for emailing me.

Yes this email is my direct customer email address. I am on many forums including twitter and facebook, so I have an email that I can give out so if I do need any personal details I can ask for a quick email to there and I can look into things further.

 

I will post back when I can give you some more details.

 

Kind Regards,

 

PaulThe KNOWHOW Team.

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Guest Paul - CurrysPCWorld

Hi Guys,

 

I have been talking to Startspud1 via telephone for the last couple of days trying to get this resolved. I can confirm that we have checked with our E-commerce team and they have confirmed that the price of the TV in 2006 was different to what was paid by a significant margin.

 

We have just completed all the correct paperwork and are sorting a cheque for Starspud1 for the value that was originally paid.

 

I hope this is the response you were looking for Starspud1.

 

All the best,

 

Paul

The KNOWHOW Team.

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Hmmm... not quite,

 

Cheers to Paul - he's worked hard to achieve the initial purchase price that was paid and i'm eternally grateful to him for this.

 

HOWEVER.. The original person that i'd spoken to informed me that i would receive a cheque in the post for the amount. This has been stopped by 'those higher up' above Paul at KnowHow, meaning that i will only receive the amount in vouchers. Paul needs a promotion i think - he deserves it for his customer service

 

Did I say vouchers? Curry's don't issue 'vouchers' so i can't Ebay them to someone who actually wants to buy anything from Currys'. Plus i don't want or need anything from them - in fact i'm bought everything that i need for the foreseeable future.

 

So thanks KnowHow, you've forced me to accept 'vouchers' that i don't need. I'm sure that when i've spent them i'll be ebaying the items, and then i'll be done with Curry's altogether.

 

A great shame as well... I really liked them a lot more than Comet

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