Hmmm... not quite, Cheers to Paul - he's worked hard to achieve the initial purchase price that was paid and i'm eternally grateful to him for this. HOWEVER.. The original person that i'd spoken to informed me that i would receive a cheque in the post for the amount. This has been stopped by 'those higher up' above Paul at KnowHow, meaning that i will only receive the amount in vouchers. Paul needs a promotion i think - he deserves it for his customer service Did I say vouchers? Curry's don't issue 'vouchers' so i can't Ebay them to someone who actually wants to buy anything from Currys'. Plus i don't want or need anything from them - in fact i'm bought everything that i need for the foreseeable future. So thanks KnowHow, you've forced me to accept 'vouchers' that i don't need. I'm sure that when i've spent them i'll be ebaying the items, and then i'll be done with Curry's altogether. A great shame as well... I really liked them a lot more than Comet

Hi Paul, I emailed you with details at the address that you provided - did you receive it? Thanks B

Hi Paul, is that email address you mentioned directly to you? it looks like a generic customer feedback email address to me? Sorry if i'm wrong on this one though. B

Hi, that's what i thought. The TV was bought off display for £677 as verified by KnowHow. They say the reason that i need proof is apparently to show that the TV was actually Non Pristine, but as i may have said on my original post, curry's have already told me that they don't do this on their receipts, nor do they have to. Thanks B

I'll keep this as briefly as is possible so please bear with me and thanks for you time.. 5 years ago i purchased an lcd tv. With it i took out the (at the time) whatever happens policy of which i've been paying £5/month for. The TV has just gone wrong and 'Know how' have informed me that it has been written off and a letter would be sent indicating a settlement figure for a replacement would be sent. I didn't receive the letter within a week so called them, and pointed out as was the case, that the TV was on display, with a 'non-prestine' tag on it, and had a dent in the speaker on the right hand side, therefore as such should i not receive vouchers to the original price paid? The man was rather shaky on his wording until i pointed to this wording on the terms and conditions, put me on hold and came back and agreed that this was true and to return the settlement letter, with a covering letter indicating that i wished to claim a cheque (they said that they would issue a cheque as we'd been given a tv while we were waiting). This i did. Today i've now received a call from a representative from 'Know how' saying that in order to raise the claim settlement amount i need to send them a copy of the original receipt that specifically identifies the product as a 'non-prestine' product. Now i don't keep receipts for that long, and i've been paying this insurance for the last god knows how long. However i've contacted 'know how' again (doh) whilst trying to contact the store i bought it from, and they don't think that the receipts say 'non-prestine' on them. Plus when i finally contacted the store, the lady there only had reference back to the receipt number and date (she's kindly sending this in the post). So what am i supposed to do? I remember clearly when i bought the TV (it was big for the time) I questioned the (at the time) rather low price with the sales assistant (who still works there, but probably won't remember) and he confirmed before i bought it that a) it was now discontinued b) it had a dent in the speaker c) there was no stand. I even bought a glass (£300) stand for it at the same time. Any help greatly appreciated, i cannot progress until i know the best course of action to take. Regards B