Opodo unfair admin fee charge.... or is it?

[katapigeon]

Lost my passport in Dec 2011 just when I was supposed to pack my bags the night before my Christmas flight that was booked with Opodo.

Cut a long story short, obviously I couldn`t make it to the flight. That was costing me 170 GBP but the way back was ok so it`s only this 170 pounds I`m worried about. I do know I cannot expect all of it back but had been informed by someone else (an airport customer services person or something), that it`ll be only the taxes part of the money that I actually can get back which won`t be a lot.

 

I followed it up, but everyone just make note:

 

IN THE FIRST ROUND OF EXCHANGING EMAILS, OPODO SAID THEY ARE NOT GIVING ANY MONEY BACK BECAUSE OF TERMS AND CONDITIONS BLABLABLA BUT WHEN I WROTE BACK AGAIN THAT I KNOW MY RIGHTS THAT THEY HAVE TO GIVE THE TAXES BACK, THEY WROTE ANOTHER EMAIL ADMITTING HAVING TO PAY BACK THE TAXES EVEN THOUGH IT WAS MY FAULT TO MISS THE FLIGHT.

 

Why I`m writing all this here is because I think they are still trying to take me round the bend and wanting to charge 25 GBP for admin fee for processing my refund request if I wish to go ahead with it, whereas all these taxes that they need to pay me back only come to a total of 48 GBP.

 

Surely they can`t charge such a hefty fee on a small refund like that, am I right???

[rebel11]

Hi kata

 

Keep the pressure on them, don't give up.

 

http://www.bbc.co.uk/news/10583101

[johnvernon74]

All the airlines appear to charge this admin fee for refunding the taxes - this is wrong and basically theft. Im pretty sure that if you dont go on the flight they wont pay the tax to the treasury either. PROFIT for them. This needs to be highlighted to Europe and banned