How to remove a lender's continuous payment authority

[DarrenAs]

Yes I have. But they said they have no power to intervene and that all payments would be honoured because I clearly have an existing relationship with that company.

 

I've run out of options. Either the payday company will remove all my money via multiple normal transactions, or the bank will charge me £20 a go for every failed transaction they try. And they said blocking the card would make no difference too.

[sequenci]

You MUST start going through the complaints channel with the bank. Please cite the information that I have posted in at the start of this thread. Ensure that the bank are made aware that you will be taking this matter up with the FOS and the OFT. Ensure that you stick to your guns and make it VERY clear that they are flouting FSA guidelines.

[DarrenAs]

Hi Sequenci. Sadly I have done all that and got nowhere. They deny that payday firms use CPA, but in any case, they would honour any payment as I clearly have a relationship with the lender.

So I guess now I do have to take it up with the ombudsman. What a nightmare.

[sequenci]

How far up did you go with the bank? If you do decide to call them again make sure you take people's names, positions and the name and position of their direct superior. Ensure that they will be personally named in any complaint. That usually gets them helping all of a sudden. Frustrating situation for sure, I really hope you sort it.

[Jon1965]

 

I feel totally stuck. I spoke to my bank who again denied any knowledge of their own terms and conditions. They said the only way of stopping a payday loan payment would be to have my debit card blocked.:

 

Could that be that they mean blocking that card and getting another one issued, just as would happen if you reported it lost

[2009dg]

Anyone had any luck with Natwest? I'm trying to get a new basic account but most places are saying no. TSB+Nationwide+BOS+Halifax+Barclays are all part of my DRO from a few years ago in one form or another. I have one with Metro but they don't do DD or S/Os - crap really. Have sent off for Santandar so waiting for the result (forgot to sent in my prvious addresses )

[asmilecostsnothing]

Could you also try The Co-operative Bank? (can open there Cashminder a/c on the phone if not got a local Co-op bank near you and you'll still got online banking for DD and SO) other then that if Santander doesn't come of maybe try a credit union - some may offer an debit card account you can run via Post Office just till you can get on your feet, all does depend on particular union but really worth checking out your credit union as another source

[2009dg]

Tried co-op but they declined me, the person on the phone said it might be due to my addresses but not sure.

[BRIGADIER2JCS]

ADDRESSES have no impact credit rating is on the individual not the address.

[2009dg]

no i think the amount of addresses, not given enough for how ever many years they need for,not at my current address long enough etc

[BRIGADIER2JCS]

That will explain it most will look for three years stable residence, try

the Post Office account.

[2009dg]

yes only at my current address for 1 year.

 

Does the post office still do them? cant see it on the site

[BRIGADIER2JCS]

As said try the post office.

[2009dg]

can you set up DDs & S/O with a post office account?

[BRIGADIER2JCS]

can you set up DDs & S/O with a post office account?

yes I believe so.

[2009dg]

so applied online for an RBS account, tried to do the whole thing online but in the end it asked me to take my passport into my local branch, asked them to transfer all my DDs over, unfortunatley too late to get my wages changed.

[BRIGADIER2JCS]

OK they need checkable ID

[2009dg]

Shame the details will come too close to payday (28th) to change my wages

 

RBS can check ID online via a debit card & Passport or driving licence. Clearly they didnt like my passport lol

[BRIGADIER2JCS]

The financial institutions are more cautious these days.

[2009dg]

I hope they dont decide to close my account like Nationwide did!

 

Right so my wages go in on 28th March and the PDLs get paid that day, I shall be cancelling my card tomorrow and transfering my money out ASAP. Unfrortunatly I'm at work 8am-8:30pm with no access to my bank account all that time that date so I hope my wages are in before I need to go to work (6:15am)

Edited March 25, 2012 by 2009dg

[renegadeimp]

Wages usually go in between 12.30 - 4 am.

[2009dg]

do payments usually go out before say 5am?

[renegadeimp]

They go out whenever they take them out. It's completely up to them.

[2009dg]

ill just check before i go to bed and then work

[tomtom013]

Hi all,

 

well, after waiting several weeks for my partners complaint to be processed by the Halifax I have had a response which beggars belief. The Halifax have rejected my complaint and do not agree that they should stop a CPA from a PDL upon request. The next step is the FOS.

 

Below are a couple paragraphs from the rejection letter that the Halifax sent and which basically says it all really.

 

If you entered a contract with a company to borrow money which you have then spent, we would not have charge back rights. If we made credit to your account and returned the payment to the company, they would refer to contract to show their action was authorised. We would not be able to recover your money and we would debit any amount we'd credited to your account.

 

If you borrowed money and authorised a company to collect payments using your bank card, we are unable block or return the transaction. To take matters forward you would need to contact the company and explain your current financial situation to see if they will agree a payment plan with you. We do not beleive the FSA regulations you refer to apply to this siuation.

Edited March 31, 2012 by tomtom013