opodo confirmed dates I did not book

[craggie4444]

A I booked flights through Opodo.Co.uk website to fly from Glasgow to Calgary on the 22nd of June 2011 and a return flight on the 14th of July and when I recieved the confirmation email it said the flights had been booked for the 16th and 30th of may so I emailed them straight away and got a reply to phone on the next working day.

So I phoned them and after waiting for half an hour to get through to a person they said the ticket was no refundable and they were not able to change the dates I fly so after arguing with them to get my money back they said they had to pass it on to there help desk to check what had happened. I got an email. From there help desk saying I had searched for the dates in may (which I can not think I did as I am going to Canada to the stampede in June so had no reason to search may) but then I searched and booked the dates in June and July but opodo was not in error that the confirmation was wrong.

After receiving that email I got on to trading standards who chased opodo for a while for and then opodo told them that the email they sent me telling me I had booked the dates in June and July was a typo and was mentioned to read that I had searched and booked dates in may and then searched for the dates in June and July which is the complete opposite. Of what was on the email they sent me so trading standards told me I would have to go to small claims court to fight them so I went to my CC company and disputed it authentic and got the same response from the,m I seen a thread posted by ajweeks 30. On this site. On the 27th of august 2007 with the same problem and said they were taking them to court but no response tothere threads. I was wondering if there is anyway of contacting ajweeks to find out how there case went and if they would be willing to joining with me to go after our money? Also where do I stand and what are my chances of getting my money back?

[honeybee13]

Hello there. I hope we can help with your problem.

 

As I understand it, you booked on the phone with Opodo? Would they have recorded the phone call by any chance?

 

I can't find ajweeks on the search facility and don't remember the name. You could try posting on the thread asking if they could contact you, but there's no guarantee that they will see it. Sadly, a lot of people don't come back to their threads to let us know what happened and this one is coming up for 5 years old.

 

My best, HB

[craggie4444]

Thanks honey. Unfortunately I booked online so no recorded phone calls.

Since posting I have found two more complaints of the exact same as mine on other forums from last year.

[honeybee13]

Hello again. So you don't have a screen shot or any kind of confirmation from the interweb with the dates on?

[craggie4444]

I have got my confirmation email but nothing from when I was booking it.