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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Help needed - joint credit card which was originally with citicards


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Likewise - I asked them for CCA and they told me they would have to contact the relevant department. As far as I'm concerned they can go do one! If they were able to take this further why is it taking so long? Don't let them get to you and ignore them.

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It is interesting that they are not prepared to accept your reduced payment offer.. but are prepared to offer you a huge discount? Am I missing something ?

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

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4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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It is interesting but everything is as it is posted , they offered discount and have now sent statements but only for last year when account was with opus and account was started in 1999 with citi cards.not sure if they should have supplied a full statement from account opening ?

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Hi Karen. Opus sent me all statements as requested but declined my ppi claim - also sent reconstructed unsigned agreement. I have requested cca to say prove it from 1st and all I got was "they would have to contact the relevant department".

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Hi Alan,

same here the cc looks like reconstructed terms and the amount from sar differ from 1st credit but not by much,

confused as why would they offer discount if they can supply statements

although i suspect they know the cca is a recon.

 

I have the same as you on my own account regarding cca letter stated were contacting the relevant dept!

 

I suspect if i ignore the latest threat it wont be the last i hear. will keep posted.x

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Hi karenr

I requested CCA via CITI 2 years ago. After 18 months

I recieved my £1 (cheque from CITI) back with a letter apologising for not being able to find my original CCA

and that it would be unlikely that action would be taken via the courts to recover any debts.

in the meantime they would still be looking for it.

 

Well I dont owe them anything anyway,

I aint heard from them any more, but I am going after OPUS for £7500 for interest overpayment due to removal of promotional rate.

 

I reckon you stand more chance of being struck by lightening,

twice in succession down a coal mine on a foggy night than get a CCA from them.

Believe me their left hand does not know what their right hand is doing.

 

As regard offers of payment I had similar with barclays business.

Made up entirely of charges circa £600.

 

i recieved a letter from credit solutions saying that the matter was being looked after by them

and that barclays were no longer in correspondence on this matter.

No letter of assignment or sweet FA.

 

I paid some as was stressed and a little green at that time.

I recieved a letter 50% off if i settled early on a particular date.

 

I phoned to pay via credit card and was told it was the full amount that had to be payed.

 

No way, i have not and will not pay a penny and that was 20 months ago.

 

Oh I get a letters about once a fortnight which come in handy to light the woodburner in winter

and as the gentleman said earlier keep the Post oficce in business.

 

So dont worry just ignore them!

Regards

The abused

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One more thing is that I was informed by Credit Card Asset management while i was with OpUS that my account would be passed on to 'progressive management'

and that my account would be closed.

 

i still recieve monthly statements from 'opeless' stating I have £9750 credit.

OPUS complaints department are pretty useless too.

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update , letter from 1st credit ,

act now to avoid agent attending your property!

 

As a gesture of goodwill we invite you to make an offer of p.ment on direct debit mandate on form sent,

we require p.m monthly and we will accept your offer provided all p.ments are made monthly.

 

usual threat included saying no option but to start legal proceeding if i dont pay.

 

Any help appreciated.

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karen, could you please post up a summary of where you are with this, please?

 

From what I recall, you had already made an offer of repayment, which they refused ?

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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update , letter from 1st credit , act now to avoid agent attending your property!As a gesture of goodwill we invite you to make an offer of p.ment on direct debit mandate on form sent, we require p.m monthly and we will accept your offer provided all p.ments are made monthly. usual threat included saying no option but to start legal proceeding if i dont pay. Any help appreciated.

 

 

Another begging letter, oh yes xmas is comming.

:mad2::-x:jaw::sad:
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ignore them totally

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hello again , recd letter today staing the following.

 

we regret the sum is still outstanding, we are considering issuing court proceedings against you.

this will include interest and judicial expenses.

please contact us to avoid any potential proceedings.

I must say im a little scared by this!

 

To date , we did not receive full statements covering 6 years as requested in our cca

The amount on osb differ by over £50.00

 

we have been sent a letter offered 30% discount and have been advised to ignore all as they have failed to send a full cca and a recon one was recd ,

statement recd were only from account from opus and not citi when account was taken out.

 

Please can anyone advise,

do we send a failed to supply full statements letter or ignore?

 

can they start court proceedings without the original cca.

 

Thanks again

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Karen,

 

So, they are considering taking legal action are they. Righto, then they must play by the rules.

 

Have a read of .. http://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct

 

Can you post up a copy of the letter they have sent you. I think we need to put the ball firmly back in your court. If they are going to start litigation then they MUST provide you with the full details before they do.

 

 

Follow the instructions below and you should have no problems .

 

Dx100 – Instructions on uploading pdfs

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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http://www.consumeractiongroup.co.uk/forum/showthread.php?362151-LBA-received-from-Fredrickson-Int-l-(Lowell-Nationwide)

 

 

Have a read of the link above as well. Another cagger is in a similar situation - where the account is in dispute due to lack of documents requested under CCA/SAR and has now written a letter using the Practice Directions - Pre Action protocols.

 

Once we have seen what your latest letter says then perhaps this could be the way to go.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thank you so much, will have a read through and get help with the scanning as no clue how to do this on my own.

but if it helps i will type up exactly what it says on letter recd. as follows

 

Legal Proceedings Being Considered

 

Dear ......

We regret the sum detailed above remains outstanding.We are considering issuing court proceedings against you.

If court proceedings are comenced we will include a claim for interest at the judicial rate together with judicial expenses, in addition to the principle sum of£........

 

You should be aware that as a result of any court proceedings we may obtain a decree against you.

You will appreciate this may affect your credit rating.

In order to avoid any potential proceedings please contact one of our agents on tel...... and agree repayment terms.

 

Signed head of collections.

on the side of the letter it has address , ref number .purchase date, client and balance.

 

I will get my son to scan it up later. thanks

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just to add to above post , 1st credit have added default monthly on my credit file? i

s this normal?

 

also no payment have been made to them at all and from january until may there appears to be a £ 5.00 reduction in amount showing on credit file

and from may until august it is now £56.00 less!

 

as i said before amount are different and thats why i requested cca with full statements from account opening.

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is that sig ink or photocopied

 

seen almost the same letter many times

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I think its photo copied but has been originaly signed in ink.

 

can you advise on pre action court than citizen advised earlier,

 

any suggestions how to respond as note sure if what they have sent is a threat or the real thing.

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IMHO a threat.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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