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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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Another travelodge-smoking 'fine'


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Hi , I have just received the same letter and telling me I should pay £150 ,here is our situation , we stayed in the traveloge on city road London,on 21st December for two nights , the first night we went to show and after drinks never got back to our room until 3am but the key card never worked and after about 4 new cards and 45 mins later they moved us to another room ,so not best pleased as service and attitude was terrible , as it was late never checked room and put do not desturb sign on , then it was up shower and out in the morning ( me and my mate stayed I am a smoker but he hates smoking so never smoked in room ,so then we were out all day and not returned to our room until about 10pm , after about 30 mins in room decided to pop out for half hour to get some food and few cans to drink in hotel room , that gave me the oppertunity to have a fag outside , so then on returning went to room ,then within ten minutes we had a bang at the door ,it was ga security guard and the person at the desk , I wouldn't of said he was the manager as he never spoke , the security guard said we have to leave and pay £150 fine , we argued we didn't but he became very aggressive and stormed in to the corner of the room to say there was ash on the window seal, which there was a small amount but seemed pretty funny as he knew exactly where it was , he then gave us our marching orders and ten mins to pack and leave ,we sat there and talked and I said no were not leaving , we will wait for the police to get involved as they had no proof and we never did smoke.

 

Then the security guard turned up ,and was very aggressive trying to push us out ,but I did not want the trouble ,so was just gonna call the police myself when the security guard said ,I'm calling them now and he's my mate , so I said let's pack up and go as didn't want to end up getting arrested , when down stairs we went to front desk where the security guard and supposed manager was , I said we would leave but we wanted both your names and he had a security badge on, as I started to copy his details he quickly ripped it off his arm and was very aggressive to us and then got on his phone and said he's calling the police which he said was his mate , so we decided to leave quick as something was not right , my mate confronted the manager and said he wanted the CCTV to be looked at and why he would not let his badge be shown but the security guard got aggressive so I just said let's go

 

Something I also forgot to say is when they first confronted us ,they said we had been in all night smoking and had complaints ,to which we were only in the room ten minutes but they did not have any of it ,would not even let us talk , it was just get out ,

 

The CCTV cameras would show we were not in our room ,

 

The reason why I have not complained yet ,is because if I did not get the fine today I was gonna write a letter after 28 days because we believed they were after money from us as were asking for £150 cash ,

 

The whole thing does not add up , so we were then left to go to car which was the other side of London have short sleep and then drive back to Somerset at 5am in the morning ruining our whole trip

 

Now I am not going to pay the money and something needs to be done , I feel cheated and this should not happen , I would like to know if it was a single girl they would have done the same ,

 

I wish to complain and will take them to court ,but never done anything like this before , so any help how I go about this will help.

I have ten days to reply to the crs letter which I will do , but I also wish to sue travelodge for all the hassle and inconvenience .

 

Any help appreciated

 

Thankyou

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This is an amazing nightmare story.

 

Have you lost any money? You paid for your room in advance I suppose. Did you do this with a card?

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No I have not lost any money , just the night stay they cannot charge my card I think , I went straight to the bank and informed them ,let's hope I can get it resolved ,but I think travelodge are selling rooms in London for £9 which it was and trying to claw back money other ways , but think the security guard was after money and would not want this to happen to anyone else

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No I have not lost any money , just the night stay they cannot charge my card I think , I went straight to the bank and informed them ,let's hope I can get it resolved ,but I think travelodge are selling rooms in London for £9 which it was and trying to claw back money other ways , but think the security guard was after money and would not want this to happen to anyone else

 

Just to clarify, the security guard and other staff member were trying to get you to hand £150 in cash directly to them? They weren't saying you would get a demand through the post for the money?

"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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Keep an eye on your card. We have reported from the Citizens Advice Bureau that they are receiving quite a few complaints about Travelodge - although maybe not as dramatic as your experience - and apparently some clients are finding that their cards have been charged the £150 some days later.

If you have instructed your bank not to pay, you need to do this in writing and do it now. Do not do it over the phone.

 

Do you want to do anything about it?

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We we asked to pay £150 , then refused then they said you can pay on card then we refused was asked to leave , I hope the card does not get £150,taken out as only a small amount in there ,it's very worrying as we have twins aged two which I look after and my partner only works 6 hours a day , I really don't like the way travel lodge can mess with people's life's like this ,

 

I know I have to reply to letter which I will copy most of this letter ,but I wish tovstart proceedings against them before they do me ,so any help would be much appricited

 

Many thanks

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Well as I said, write to your bank and instruct them that you wish to block any payments to Travelodge. The have taken the £28 so I suppose that they have your card details. Check your statement and see who it is has taken the payment - it may not be in the name of Travelodge. Inform your bank that you want to block them too.

 

I think that you should write out a full statement of what has happened and send it to Travelodge as a complaint. Your statement should include descriptions of any staff and everything which was said.

You will need to get a corroborating statement from your friend too. Does he want to take action as well?

 

It seems to me that you can sue for breach of contract and claim the refund of any expenses plus a reasonable figure for your loss of enjoyment.

 

You will need to write down how the incident has affected you - your friend too.

No point in doing this just on your own. You could start a court action as joint claimants.

 

You should propose a figure to Travelodge in compensation. Does £400 each do it for you?? plus any expenses you have suffered.

 

Give them a week to respond. If they don't (when they don't) reply positively, send them a 7 days LBA and then sue. Don't bother to make these threats if you don't want to go through with it. You will only lose credibility.

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Hi Delboy

 

This is a disgraceful attitude of Travelodge employees.

 

1. The Security Guard and the Travelodge Employee arrived at your room and the security guard not the travelodge employee demaned that you leave and pay £150 fine for smoking in the room. When you tried to reason with them due to the previous nights room change due to travelodges keycards not working the security guard stormed over to the corner of the room and stated there was ash on the window seal. The security guard was extermely threatening in his manner and demanded we leave immediatly and gave us 10 minutes to pack all this done in front of a Travelodge Employee then left.

* Why was the Security Guard dealing with this issue and not the Travelodge Employee from the begining is this Travelodge Policy?

* Is it Travelodge Policy for your Security Guards to be agressive and threatening towards your customers?

 

2. When the Security Guard returned his manner this time was more threatening as he started to physically man handle your party from the room for no reason and tried to reason with him but when we informed him that we would call the police the security guard proceeded to threaten your party again by stating he would call the police and they were mates.

* Why did your Security Guard for no reason start to physically man handle our party from the room?

* Why is your Security Guard threatening customers by implying they are mates with the police?

 

3. At the front desk you informed the security guard and the travelodge employee that your party was leaving and demanded both the security guards and the travelodges employees names. This was immediatly followed with the security guard once again being threatening towards your party proceeding to rip his id badge from his arm to stop you writing his name down and got his phone out and once again threatened your party and stated that he was calling the police and it was his mate. As you were about to leave your party proceeded to ask the manager for the cctv footage to be reviewed and asked the travelodge employee why they were hiding there name badge and once again this security guard stepped in and was even more aggressive towards your party so your party left the travelodge.

* Is it Travelodge Policy for its Employees and Security Guards to refuse to give customers there name by either hiding the name badge as the Travelodge Employee did or the Security Guard riping the id badge from his arm and threatening customers.

 

You also want copies of the following:

* Smoking Policy.

* CCTV Footage for the duration of your stay.

* Copies of your room change due to the keycards mailfunctioning.

* copies of the Cleaning Rota for the room you were staying in.

* Copy of Travelodges Cleaning Policy (showing the windows seals in this).

* copies with the date and time of the last customers to leave the room.

* Require the full name and company the Security Guard on the day works for.

* Require the full Name of the Travelodge Employee on that day.

* Copies of all complaint made against your room during your stay.

Edited by stu007

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Well thankyou stu 007 , I have just written a 7 page letter , and I think you must have witnessed it aswell , because you have worded it bang on , which I'm not the greatest, the thing that I found funny is the supposed manager or employ never said a word to us , it was this massive bouncer that never stopped shouting , I'm a mellow person and just denied it all , but it was tho he wanted us to react to his actions , he knew we had been drinking , but that's why I did not want to get involved in any hassle because we would always be the ones liable that started it all , I think he was surprised that two blokes never gave him a massive argument and started shouting at him , you see these situations all the time , and I know it's not irrelevant but the reason I was in London as it was the same date my wife died of cancer 3 years ago , so was sad and didn't feel that great , but couldn't handle the fight ,

 

Anyway I'm going to take this as far as I can , and stu thanks there's many points to ask for at the end , I've written a letter to the bank saying to stop payments to travelodge , so I will have to see how it goes , but I'm not going to back down , I think more should have tried to sue them just to see what happens ,but I'm gonna try ,I'm just worried about how much it will cost as I have not alot of money !! But hey let's fight for it ! Iminnocent and deserve travelodge appoligise

 

I will post any replies and hope it will help others as I have read loads of stories travelodge doing this ,but not in the way we were treated

 

Thanks again

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It sounds as if you have handled it very well.

Stu's style of describing it is excellent and you should take a lead from that.

 

If you don't mind me saying, 7 pages is far too long. On the basis of what has been discussed here, it shouldn't take more than 2 pages.

Go through your letter and start taking out any emotional stuff or explanatory stuff.

Get it down to a plain statement of the facts.

 

If you follow Stu's style of presentation you will get down to a relevant 2 pages very easily.

 

When it comes to doing your claim, we can help you to get it right on this forum.

 

Make sure that you really are prepared to go to court. Don't forget that they will be denying almost everything - except for the fact tht you apparently smoked in the room.

It seems clear cut to you, but they will have a different version to tell.

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