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    • Hi   Sorry I probably wasn't clear enough. He had lived in the flat until December 2022 with Dementia by this time it was unsafe for him to have capacity to live on his own and he had to move into a nursing home. We had left it too late to apply for power of attorney so approached a solicitor in March last year for Deputyship. We were still in the process of dealing with it by May 2024. He passed away a few weeks ago and the solicitor was contacted to halt the application and we will just pay the fees of what work he has done up until now. My wife was the named person on her dads bank account but we didn't have the ability to alter any direct debits hence the reasons for applying for Deputyship as we were having problems trying to stop some payments coming out of his account Eon being another difficult company. We kept his flat on from December 2022 - August 2023. it was at this point I contacted Sancutary housing to inform them he was no longer living in the flat, it had been cleared out and was ready for a new tenant and that he had Dementia and had moved into a nursing home December 2022 and explained the reasons why we kept it on. As the named person to speak on his behalf I asked them what proof they needed in order to give notice on the flat e.g proof of dementia and proof that he was living in a nursing home and anything else they wanted. The lady in the upstairs flat and some of the other residence in the street had asked about him and we had told them he had moved into a nursing home. The lady in the upstairs flat wanted his flat for medical reasons so asked us once we had given notice could be let her know and she'll ask them if she can have it. We explained the difficulties and it was left at that but I did tell her I would let her know once notice was given. I contacted the company by email a number of times and also telephone conversations and nobody followed it up and it wasn't till the end of February this year that the housing manager for the area wrote to our home address to ask about him that he had been to the flat a couple of times and nobody answered and he had asked some of the residence in the street and they hadn't seen him for sometime. There was an email address on the letter so I contacted him and copied in the last 2 emails I sent Sanctuary regarding me wanting to give notice on the flat for at least 9 months explaining that it went ignored as well as telephone calls. I also stated I wanted to have his rent payments returned from the date I wanted to give notice which was from August 2023 as the bank wouldn't let us stop the DD without POT or deputyship explaining we were in the process of Deputyship. He gave some excuse about not having POT to cancel on his behalf and spoke to someone in HR and said he would contact the nursing home to confirm he was there with Dementia and if it all checks out we can give notice on the flat which came to an end on the 22 March 2024. There was not mention of back payments for the rent already paid or the fact I had asked to give notice in August 2023. Despite someone living in the flat from 1st April they continue to take DD payments for the flat and have taken another 2 payments of £501. another concerning thing despite Eon not allowing us to cancel the DD to his account the lady upstairs informed Eon that she was moving into the flat February 2024 and Eon refunding the account to his bank and said in an email sorry you are leaving us and canceled his account. Something they wouldn't let us do but a stranger. She also changed her bank account to his address despite the fact notice hadn't been given on the flat yet. So we need to find out how much information Sanctuary actually had for her to tell her power company she was moving into the flat in February despite the housing manager only just getting in contact to find out where he was. So a complaint is going into Eon and Sanctuary and we are going to take advice and ask the bank to charge back the rent. My wife hasn't taken the death certificate to the bank yet to inform them of his passing.  
    • Yes, I believe the Starbucks was closed at the time the car was parked there 
    • hi lolerz many thanks for your reply and help. My 2 months has passed i was waiting until the court proceedings started. As i went through this process not that long ago, i shall look back at my old thread for how to respond. Ill get the docs scanned soon thanks.    
    • Dave, You're probably thinking along the same lines as me. The NTK says "The reason for issuing the charge notice is: Parking longer than allowed" From memory, I think one of their stupid rules is that if 'Bucks is closed, you're not allowed to park at all.
    • Yes, Nick is spot on. Also, can you remember if Starbucks was closed when you were there?  I ask as I'm trying to work out what MET reckon you did wrong.
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hi can anyone help ndr debt!!


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hi i posted a thread in september,regarding littlewoods debt,so let me explain my partner lost his job so our last payment to littlewoods was in june/july,we was paying 400ish a month,i wasnt really sure what to do when he lost his job so i rang littlewoods and offered them about 30 a month obviosly they werent happy and refused 30 a month,so after that i got phone calls every week about debt collectors,i spoke to them a few times but they were so nasty i changed my number,so after posting my thread in september i read up about asking for a cca,so i gave it a try i have asked several times and all i keep getting is a re-constituted copy of my credit agreement wich i didnt sign well i never got one when i opened my account it has my name and address printed on by a computer i dont understand does that count as a cca,well since i asked for a cca my debt has been passed to ndr debt recovery i asked them for one too but i got the exact same letter of a re-constituted cca im not sure what to do now :???:,i want to ring and offer them 30 a month again but i dont exactly like talking to them and i know there going to refuse the 30 a month,if anyone could give me any advice on what to do next that would be great thanks.:-)

 

also my debt was £4,900 now its over £5000 because of charges they keep adding :-x.

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Hi hii

 

Thread moved.

 

Have you been mis-sold PPI on the account?

Have you got Penalty Charges that you can claim back over 6 years plus?

If you have send them a SAR request? They will send you all the data they hold, including statements. You can then use spreadsheets on the site to work out what they owe you.

 

Have a read of 1,2,3,7 and 8 in my signature.

 

Could you also provide more info on when the account was opened, how it was opened etc?

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Hi

stop communicating with these muppets by telephone, there is a telephone harassment letter in the template library send them that. Also communicate with them in writing only you need to send them a breakdown of your I&E listing all creditors, I do have an excel template for this if required and make them an offer of payment which you need to make it clear that you want all further charges and interest frozen to enable you to clear the debt (there is a template letter in the library) also keep a copy of everything your send and send it recorded delivery. You will probably get a cannot accept first time round, just send it for a second time but amend the letter slightly to be firm that you cannot make any higher payment and take t or leave it basically but ensure you pay them something else they could take action again you, keep copies of everything they send you. After you have done that then deal with your charges under a different cover, get a copy of your statements and add up all the charges you cannot claim back interest only the default charge interest which is listed as such on the statements. put all them into a template and send that off recorded also (a template letter in the library also).

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Hi Taylorit above this is all good sound advice.

 

You need only pay what you can HONESTLY afford,and in your current circumstances send the I&E details ask for interest to be frozen,and the recovery of charges made,send your cheque as payment they cannot refuse it.They will probably jump up and down , do not worry,just keep making the payments.

 

DO NOT PHONE,ONLY WRITE TO THEM,if they insist on phoning you,refuse their security questions and say you will only deal with this matter in writing,then put the phone down.

 

Hope things improve for you

 

Regards FS

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Generally good advice, but bear in mind that you have no obligation to send an I&E statement if you don't wish to do so. In my experience, this often leads to them analysing the I&E in their favour (surprise surprise) and coming to the conclusion that you can afford at least twice what you're offering.

Only a court has the right to demand an I&E sheet. Up to you whether or not you send one though.

 

If you can prove hardship due to unemployment, disability, etc. then that should be enough - simple copy of a letter from DWP or Benefits Agency would suffice as they state in their correspondence:

 

“You will be paid the sum of £xx per week, which is the legal minimum on which the Government believes you need to live on.”

 

If you need a template letter to do so, feel free to contact me.

 

H. x

 

 

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hi thanks everyone for your advice,i dont talk to them on the phone enymore only by writing i have also kept all letters sent and received,i asked them to stop the charges due to them not having a cca for me,i sent them a letter about it about a month ago,they replied to me saying they werent going to do that,i wrote back and said that they already knew i was struggling with payments the more charges the bigger the problem,i havent got a reply yet,but i am going to ask them to freeze the interest again,i am going to write to ndr today with a payment offer also,if they dont accept should i pay enyway? as my payment will probarly only cover the monthly charges they keep adding...

 

thanks again for your replies :)

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As has been stated you do not have to submit an I&E they cannot force you to do this,however I feel that as you require help and assistance it will show that you are going out of your way to put your case forward,and also keep up the payments,this will hold you in a good light should the courts get involved

 

There are a number of I&E examples available CCCS for example they will also tell you what the OFT recomend as what your household requirement allowances are each month, for I&E purposes

 

Do not accept from the OC that they will not pay back the charges,if they dig their heels in let us know, and we can help you with the way forward

 

FS

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