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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Hi Steve Welcome.1st choice DO NOTHING,or send Rockwell a short note which states,I have never heard of your company or Arrow Global and I do not have any idea what you are referring to with the 14K alleged debt,unless you can produce further fully detailed information,I do not expect to hear from you again.

 

Rockwell are a DCA who do a lot of work for Arrow Global who are debt purchasers amongst other things.Do Rockwell state that Arrow Global own the debt?

 

When I say do nothing,just let Rockwell send you another letter see what that brings forth,usually it is a repeat of the first letter

 

Regards FS

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Thank you for the reply.

I sent Rockwell a quick email stating that I don't know who Arrow Global or what the debt is for. I'll wait to see what they come back with.

All they stated was the amount..to be exact £13,786.31 owed to their client Arrow Global.

They don't actually state what the debt is for.

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The Email is fine,it asks the right questions.Leave it alone now until they answer all of your questions.

 

There are a number of things that should have happened and the reply to your email should reveal all with luck.If you dont get all of the answers do not contact Rockwell

 

Regards FS

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personally i'd send a full subjcet access request to see what they have on you

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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I would suggest doing nothing until

it is explained who the original creditor

is.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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clearly an outfit that knows his name and address. i'd want to know how they got that info.

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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If Arrow have purchased a debt they

would have that information at least.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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If Arrow have purchased a debt they

would have that information at least.

 

"I have absolutely no idea what this debt is for or indeed who Arrow Global are."

 

Perhaps they haven't purchased it. Thats the point isn't it.

Advice and comments posted by The Debt Star reflect only my personal opinion and it is up to you alone to decide what action you should take. You should always seek independent legal advice from your own qualified legal advisor.

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Steve as in your letter 3, of this thread you have asked the right questions,you need do nothing else,just wait for Rockwell to at least tell you who the OC was or is,because without this information you need do absolutely nothing.

 

Regards FS

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  • 1 year later...

I would be very grateful if someone could please help me. I keep on getting threatening letters from Rockwell Debit Agency and Arrow Global. These Letters are address to a Emma Brooks. My name is not Emma Brooks. This person stole my identity. She even managed to get my banking details and arrange for a debit recovery agency to take money out of my bank account, when I saw this, I immediately contacted my bank and got the direct debit reversed and requested a full refund. This person was even on my credit file. I spoke with the Credit Referral Agencies (Equifax), they assisted me with the correct information to contact the Debit Agency, I supplied them with evidence that I was not Emma Brooks, and that Emma Brooks stole my identity. Her name was removed from my credit file. Every year I get a threatening letter from a Debit recovery agency with regards to this Emma Brooks, and every year I have to repeat the process. Rockwell and Arrow are even phoning my place of employment and my concerns are because I work for a well recognised company within the United Kingdom, I might lose my employment because of Rockwell and Arrow. Can I take legal action against Rockwell and Arrow because of all the stress and depression that they are causing me.

PLEASE, I would be so grateful if someone could help and guide me with regards to what steps I can take to stop all of this. My health is not very good and, with all this additional stress my health is getting worse.

Please help me.

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Hi welcome to CAG, How do you mean this person was on your credit file, as a joint account holder or linked address.

 

I am going to draft a letter for you to send the Arrow Global and Rockwell it will take me a while as I have couple of things to do, I think this will stop the problem.

 

Back soon.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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You send this recorded delivery to the Data Controllers of AG and Rockwell

 

Ref: use the ones on their letter.

 

Formal Complaint/ Notice of Disassociation/ Letter Before Action.

 

 

Dear sir,

 

I write in regard to the correspondence addressed to one Emma Brooks regarding a debt for £xxxx.xx pleass take not I am not the debtor you seek it has been established that I have been subject to identity theft, the OFT Guidance states that I do not have to provide evidence that I am not the debtor.

 

Arrow Global have also been telephoning my place of work which hase caused me considerable embarrassment you will therefore cease all such conduct immediately and remove all data relating to me from your records.

 

The constant harassing phone calls are affecting my health and ability to work I am now preparing a complaint to the OFT and the ICO regarding the conduct of your company in this matter.

 

I have sought advice on this matter and have been advised to seek redress for the stress, embarrassment caused by your actions and considering the length of time

this has gone on a sum of £1500.00 has been suggested as reasonable given that I am in danger of loosing my employment directly because of your companies actions.

 

For clarification you will cease all telephone contact to my place of work, and my home, I will take legal action for harassment and seek damages and costs if you fail to comply immediately with the requirements laid out above.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thank you, I will send the letter today. Thank you so much for helping me, I promise to keep you updated. Last night I was so sick that I could not even think. It feels like there is no light at the end of the tunnel with regards to these threats, hopefully this is stop now.

Bless you for all your kindness.

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You have only to ask if you need further help, just remember they are only debt collectors not judges, bailiffs or police so relax now and have a good Christmas.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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  • 1 month later...

Hi there,

Please could you be as kind as to help me again.

I received a letter today from Arrow Global quoting the following:-

Miss Emma Brooks,

Debt owed to Arrow Global Guernsey Limited

Assigned by PHO (Account Number

We write further to your letter dated 21/12/2012, the content of which has been noted.

We refer you back to our letter dated 19/12/2012 in which we enclosed a fraud form however till date we have not received this back. Please see attached another copy for your reference.

If you believe we have the wrong Miss Brooks rather than this being fraud, please confirm how long you have lived at your current address in order for us to establish if this is fraud or a mistrace.

Arrow Global takes all disputes very seriously and (unless satisfied that you are unable to do so) requires that details are provided in writing. This allows internal investigation procedures to commence with a view to resolving any dispute.

We do not agree with your claim for compensation therefore this request has been rejected.

This account has been placed on hold with Rockwell, whilst under investigation and we look forward to hearing from you.

Telephone the number below to make arrangements to pay your debit.

0800 1300169 (opening hours are 9am - 5pm Monday to Friday)

Correspondence address: Belvedere, 12 Booth Street, Manchester, M2 4AW

 

Like I previous said to you, I'm not Emma Brooks. This person has been haunting me since the day I set foot into the United Kingdom and I truly don't know which way to turn any more. How I wish I had someone to fight for me with regards to this matter. I feel so alone and I just don't know which way to turn anymore.

 

19/12/2012

Miss Emma Brooks

We thank you for your recent email and note you are disputing the above debt on the basis that fraud has been committed.

Arrow Global takes all disputes seriously and (unless satisfied that you are unable to do so) requires that details are provided in writing. This allows internal investigation procedures to commence with a view to resolving any disputes. In that regard we would be obliged if you could use the form on the reverse of this letter to provide full details of the alleged fraud.

This account is currently being operated on our behalf by Tessera. We will deal with this dispute only and all other enquiries should be direct to them.

We confirm that all collection activity will be suspended pending your response, however please note that failure to provide details as requested will not permanently suspend the collection process. In the circumstances please return this letter with the form on the reverse duly completed within 10 days from the date herein.

 

Please can someone help me.

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I am confused. You say you are not Emma brooks but she stole your identity, yet the debt is in the name of Emma Brooks. Is your name similar. If not just write to arrow and say you are not Emma Brooks you have no idea who she is or where she lives. Also tell them you are a national of whatever country and can provide proof if needed.

Any opinion I give is from personal experience .

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If you are not the person concerned then get to the Police station and get a crime number etc then go to the ICO and make a complaint about them as you have stated to them you are not that Identity and after all that once sorted claim compensation.

:mad2::-x:jaw::sad:
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This goes back a while I remember advising you before.

 

Send The following to the Data Controller at AG by recorded delivery.

 

Ref: Use theirs.

 

Sir,

I refer top uour letter regarding a debt alleged debt your administering on behalf of Tessera Please not I xxxx xxxxx am NOT Emma Brooks and deny any liability for any alleged debt to Arrow Global or your client.

 

As you must be fully aware or most certainly should be the OFT Guidance on Debt Collection 2003/2012 clearly state in section 3.9 (j) (deceptive and unfair practices) ''Requiring an individual to prove he (she) not the actual debtor who owes an outstanding debt).

 

If Arrow Global ot its' client continues to contact me now that I have stated clearly that I AM NOT THE ALLEGED DEBTOR YOU SEEK, I WILL make a complaint of harassment, and for your enlightenment this matter arose some considerable time ago so my opinion this allged debt has been passed around the deptths of the so called ''debt collection indusrty'' and has surfaced again because of incompetence and or outright stupidity.

 

This is my FINAL RESPONSE any further contact amounts to harassment.

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Thanks Brigadier

 

Excellent letter and providing the OP is being straight up with us and i have no reason to believe otherwise it should do the trick.

From experience Arrow are fairly straight. So far as and Dca is.

Any opinion I give is from personal experience .

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Yes, if this is a case of stolen Identity, then you should be able report it to the Police - then you would simply need to give Arrow Global the crime number you will be given.

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CB needless to say admin did not respond to my complaint.

 

Moving on,that is the question,is this identity theft or has someone got hold of the OPs bank details by some means.

 

As said earlier this matter goes back a considerable time and was dealt with, as is usual with ''problem'' accounts it is passed around this despicable industry until there is no where else for it to go.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Hi there,

Please direct me in the right direction. Do I go now to the Police with all the paperwork and tell them that my identity was stolen a number of years ago, and say under oath that I'm not Emma Brooks. Do I take my passport and birth certificates and all forms of identity to prove my identity?

Thank you for all your help.

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