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    • Hi, I have an old outstanding debt from 1994 due to MBNA for £20,000. The debt has been passed to various DCAs and is currently with PRA Group.  I sent them a CCA letter in January 2024. They acknowledged this letter and stated they would come back when they had more information, however the information did not arrive within the 12 working day scenario.. I have just received a copy of the agreement which goes back to 1994 from them. In their response letter they have stated " Please find enclosed documentation received to date: we are waiting further documents in order to complete your request. We have currently deemed this debt as unenforceable which means we are not able to take court or further action against you to recover the outstanding balance". They then go on to state "we are still legally entitled to:  1.Contact you to ask and repay what you owe 2.Pass your details onto a third party collection agency 3. Continue to report your account with the credit reference bureaux (as appropriate)". I'm at a loss as to what I should do next and would appreciate any guidance on this matter. I am currently paying £5.00 pcm. TIA      
    • A sinister tactic known as shoulder surfing is on the rise in the UK. Fraudsters are watching unwitting people log in to their mobile banking apps over their shoulder.View the full article
    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Cap1 & CCA return


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Am i right in saying compensation was awarded to the value of the dishonored check for £4550, and £1000 for damages he was likely to suffer in Nigeria.

 

Paul

 

Is this case, yes - in translation to another case, I believe the result would be that the outstanding debt would be unenforceable and a counterclaim of £1k in damages can be made. (That's how I'm progressing with my claims, as I don't think the Court would give Default amounts + £1k in damages together)

 

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Is this case, yes - in translation to another case, I believe the result would be that the outstanding debt would be unenforceable and a counterclaim of £1k in damages can be made. (That's how I'm progressing with my claims, as I don't think the Court would give Default amounts + £1k in damages together)

 

Isn't one of the key points raised in the summing up that to claim for anything more than nominal damages to claimant needs to prove such? In addition didn't the judge say the claimant would need "trader" status to claim anything more than nominal damages. So was Mr K's 5.5K nominal?

 

I'm interested because a CCP recently passed an account to a DCA who then issued a default notice. This was after I was promised that the account would be investigated by the bank's fraud dept... Turns out the account was indeed subject to fraud and the defaulted amount was due entirely to the fraudulent transactions and the CCP's own charges and interest.

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Am i right in saying compensation was awarded to the value of the dishonored check for £4550, and £1000 for damages he was likely to suffer in Nigeria.

 

Paul

 

I think this is where we disagree. Remember the Woolwich replaced the cheque on the day that Mr K made his complaint.

The cheque was presented at the payee's bankers on 10 September with a request for special clearance. It was dishonoured on the ground that the cheque was reported lost. The payee informed the plaintiff of that. The plaintiff went to the branch at which he had his account before 5 pm, the mistake was acknowledged and at the plaintiffs request the manageress told the payee that there were sufficient funds in the account. The plaintiff accepted the building society's own cheque, which he received about 5.15 pm. The next morning the plaintiff took the cheque to the wholesalers, who accepted it and released the cosmetic goods the plaintiff required for shipment to Nigeria.

 

By the time of the court case Mr K had had his £4,500 back from the Woolwich. So my view is that all £5,500 was for the damage to his reputation.

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Isn't one of the key points raised in the summing up that to claim for anything more than nominal damages to claimant needs to prove such? In addition didn't the judge say the claimant would need "trader" status to claim anything more than nominal damages. So was Mr K's 5.5K nominal?

 

Rosie,

 

That is the exact opposite of what the judge is saying. Before this case that was the position. As I see it the three key points of this ruling are:

 

1. You no longer have to be a trader to claim substantial damages for wrongful damage to your reputation and credit.

 

2. Damage to your reputation and credit is an exception to the general rule for breach of contract that a plaintiff can not recover substantial damages in the absence of proof that some actual damage had been suffered.

 

3. The calculation of the amount of damage starts with the disputed sum with an addition depending on the behaviour of the defendant. (and I suppose if the claimant was negligent it could be reduced)

 

Dad

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Rosie,

 

That is the exact opposite of what the judge is saying. Before this case that was the position. As I see it the three key points of this ruling are:

 

1. You no longer have to be a trader to claim substantial damages for wrongful damage to your reputation and credit.

 

2. Damage to your reputation and credit is an exception to the general rule for breach of contract that a plaintiff can not recover substantial damages in the absence of proof that some actual damage had been suffered.

 

3. The calculation of the amount of damage starts with the disputed sum with an addition depending on the behaviour of the defendant. (and I suppose if the claimant was negligent it could be reduced)

 

Dad

 

I think what threw me was this...

So the question becomes, whether the authorities compel the conclusion as a matter of law that the presumption cannot extend beyond the category of trader. In my judgment, they do not.

 

Should have read the precis :) Dyslexia gets me every time

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I think what threw me was this...

 

Should have read the precis :) Dyslexia gets me every time

 

Don't worry about this detail from this case, as its obiter (outside of the binding decision, but potentially pursuasive precedent) to the issue beind discussed here.

 

To clarify, this was a customer with a personal bank account using it for business purposes - the question thrown up in the banks defence was whether the customer should have told them he was running a business using his account, without telling the bank. They implied they may have made a different decision on honouring the cheque, had they known this fact, but didn't as he hadn't informed them of his situation. The Judge did take this in to account, (to what extent we don't know, as it isn't outlined in detail - the reason its obiter, IMHO) when he made his decision.

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Hi ALL

 

If a Creditor took you to Court do they have to Produce the ORIGINAL agreement or would a copy do???

 

Cheers

 

HAK

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I am going back to the RBS 5"X4" agreement.

 

Surley a judge would not permit this as it could have been made up

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As with Paul Walton the RBS have been making up agreements.

 

Therefor I would be asking the question that I want to see the signed original as i never remember signing this agreement.

 

What do you think

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You can ask the question, but the Judge can enforce on a copy of the original.

 

Unless you can show there's been some fraud, (wrong customer signature, for example) I can't see how you can question it legitimately? The Judge is more than likely to see it as an attempt to avoid the debt, so will enforce the agreement anyway, IMHO.

 

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Good point Car.

 

I am possitve tho I have read on here that they must produce the original copy

 

HAK

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just wondering how i go about gettig a cca is there a template letter and do i have to pay.i am new to this forum stuff sorry if this sounds stupid.

 

 

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/20758-creditors-dcas-letter-templates.html you need letter N here it costs £1 - but do make sure you say on the request that the payment is to be used for the CCA document and for nothing else.

 

I highly recommend you read loads here across the various boards as it's the best way to learn and you'll see so much of what goes on etc.. - the more you read the better off you'll be.

 

When you are ready set up your own threads in the relevant forum and you'll find all the help you need in replies when you get stuck.

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HAK.....its in CPR 16- 7.3 about producing the original if its an agreement in writing.

 

 

Sorry Barty Im going mad.

 

So basically are you saying it has to be the original

 

HAK

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I disagree - a true copy of the original would suffice for enforcement, so long as the prescribed terms and a signature (copy signature) is visible.

 

Proceeding with a defence otherwise could leave you open to costs, even in SCT.

 

Let me turn that around - would a copy of a Default Notice be sufficient to rely on for enforcement? I believe so. The same should be applied to an "agreement" - given that most are stored digitally and an original copy is in existance and possessd by the creditor. What I'm saying is that a certified copy will suffice for enforcement, so long as the creditor can state the original is in their possession.

 

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so long as the creditor can state the original is in their possession.

 

In my case 99.999%, I know they have not got the original.

 

Where does this leave me

 

 

HAK

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CAR/HAK

 

In my experience i have found the judge has wanted the original - they have stated this clearly

 

I am yet to have a case go to final hearing, but the Judges I have dealt with seem to agree with me when I state anything less than the original is open to question

 

Look at what they have to gain in producing recreated docs - this is worth millions to them and I believe any Judge with common sense will see that

 

Of course, this comes down to a bit of luck having a non biased judge who looks from a purely legal point of view rather than bringing morality into the whole process

 

I have seen around 6 judges, all of which seem to go for the original

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omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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