24/7 Moneybox

[newlywed77]

I have a payday loan with this company which i have defaulted on. I have cancelled by debit card so they cannot take payment. It is not a very large debt (originally £60 now over £100 with int and charges) but I cannot afford to pay it at the moment as my husband is currently out of work. I have received e-mails from them and I explained the situation. They then tried calling my mobile and then my workplace. This second phonecall was quite aggressive. the person said things like it was very poor on my part as a first time borrower etc. i asked him not to call my workplace and to remove the number from my file but he refused saying if they cannot get me on my home or mobile number they will carry on calling the office, even though i was adamant I cannot talk in working hours.

 

I offered to pay £20 a month but he said they only do weekly repayment plans so i would have to pay £20 a week! I said I could pay £5 a week but he seemed to ignore this.

 

I only want to deal with them by e-mail or post as I found his manner very unfriendly, how should I best go about this?

[Cait116]

Hi there newlywed

 

Is it possible for you to open a new bank account and move your priority direct debits over the new one? The reason I ask is that these people, although you have cancelled your card, may have your bank details and try and set up a direct debit without you knowing.

You also need to email them requesting an arrangement for a payment plan - what YOU can afford. Do not let these people bully you, they will try every trick in the book to frighten you into paying what you cannot afford so REFUSE to speak to them on the phone. There are templates in the CAG library regarding telephone harrassment. Sorry, don't know how to do a link (d'oh!) but if you go up to the top of the page you will see "library". Just click on that and have a look around. It also does a template for requesting a payment plan. If you have any problems just post here again and you will get plenty of advice. In the meantime, don't worry hun, this is a great site and lots of these guys are brilliant with advice and support. x

[newlywed77]

Thank you so much for the advice, I willlook at the templates. I do have an alternative bank account so I will be sure to move everything across.

[dx100uk]

report them to you local trading standards too

they should not be calling your works nimber...fullstop!

 

dx

[Cait116]

report them to you local trading standards too

they should not be calling your works nimber...fullstop!

 

dx

 

Totally agree with dx

Newlywed - you can report them via consumer direct website. Don't let them away with anything!

[Cait116]

Thank you so much for the advice, I willlook at the templates. I do have an alternative bank account so I will be sure to move everything across.

 

 

Also, close your old bank account hun, otherwise they will try and raid it! Good Luck x

[spurious]

Just catching up with this thread. 24/7 Money Box have a right to contact you about an account unpaid, but must do so in a way that is fair and doesn't constitute harassment. The Office of Fair Trading's debt collection guidance makes it clear in sections 2.6 (a) and (j) that if the creditor knows that it is going to be publicly embarrassing for you to speak about this in your place of work, it is then against their guidelines to continue to contact you there in order to try and make you do so.

[Darren MO]

has this sort of thing stopped 24/7 moneybox contacting people in the work place because they have contacted my employer

[sillygirl1]

They are not allowed to do that under the Office of Fair Trading debt collection guidelines - complain to them about this and also complain to Trading Standards, they have also breached the Data Protection Act if they have spoken to somebody else about you being in debt.