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spurious

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spurious last won the day on April 26 2007

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  1. You think it's better not to do anything at all? Rather than point out they haven't provided any proof of liability?
  2. I've now received the documents Wescot have sent me. They consist of: 39 pages of transaction statements A request to apply a signature to a bank record A 'New Account Sanctioner Checklist', which appears to be an internal form A 'Completion checklist', which also appears to be an internal form An 'Account Opening Form' Two photocopies of identification documents Nine blank pieces of paper There is no copy of a signed agreement to any terms whatsoever, let alone a credit agreement. Wescot consider my 'query' resolved on
  3. Out of the blue, I've received a letter from Wescot regarding an alleged account in my name for Natwest. Given I haven't lived in the UK for years and have no financial relationship with any organisation there, it can't be legit. So I've requested further information. Today, I received a letter from Wescot (via a UK post box that opens and scans my mail to me) stating that Natwest cannot provide an agreement, because this relates to a current account (seemingly an overdraft). Instead, Wescot state that they have asked Natwest for "statements" and will forward those upon receipt.
  4. Another update: Unbelievably, Vodafone have unlocked my phone! I'm not a customer of theirs and there was nothing in it for them other than to provide a quality experience, and they've done it. Massive thanks to Lee and the VF team for their help. I'm extremely grateful and impressed. That's the final thing to be resolved, now. Vodafone took less than 24 hours to unlock my phone, while OfficialiPhoneUnlock received my order (and payment) on 15th November and still haven't managed it. I phoned my bank today to dispute the payment as 'goods not received' and they will process the ch
  5. Update: following a lengthy and fairly aggressively worded email explaining why I felt their position was unreasonable and what I intended to do if they didn't refund the cost of the service they provided in full, I received a 'without prejudice' email back asking for an address for them to send a cheque to. It looks like they're going to pay up. That will cover the unlock fee plus about twenty quid. I'm happy to settle for that, but I'm still a bit gobsmacked at their initial 'we didn't say we wouldn't do it' approach. Meanwhile, the phone remains locked. The unlock service, which I ord
  6. Sure, thanks. The reference is: 5531150. Incidentally, for anyone interested, I've sent an email to the company who locked my phone advising that I do not consider it reasonable that they would insert a SIM card into my phone when I paid them simply to colour it, then say "our terms didn't say we wouldn't do it". Why would they do it? It doesn't seem fair to assume that I would be OK with anything that may damage the phone - even outside of the scope of the service I paid for - just because they don't guarantee against doing such a thing. To ask for £50 to unlock a phone they locked thems
  7. Hi Lee, Thanks so much for your offer of help with this. I have emailed you today via the VF link on your post, with your reference as a subject title. The reference number for the contact is: 5531150. My phone remains locked. Although I paid a third party to unlock it on 15th November, to date they have failed to do so, and my phone is still inoperable as a result. Please let me know if there's any information you need I haven't included in my email through the site. And thank you again.
  8. That's true, but it's only as a consequence of their actions that I'd need to do so. I just want my unlock fee covered, really. Maybe £100 compensation all in (plus court costs, if it comes to it). They've done something to render my phone inoperable, but it's not related to the service I paid for and isn't really covered by their T&Cs, so am I wasting my time?
  9. Thanks for the suggestion. I've talked at length with Vodafone, who insist they cannot help me. The issue is, I'm not a customer of theirs, and they will only request unlocks for customers. I was overseas when I discovered the phone was locked so becoming a Vodafone UK customer was tricky. I've since paid a website £80 to unlock my phone, which is expensive but the site is legitimate and I was desperate. I've paid for it already so now it's just a case of seeking compensation from the company who locked the handset.
  10. Actually I can. Carphone Warehouse investigated the matter with Apple and I have it in writing from them that Apple confirmed it was locked when it was received by the company involved. CW provided the Apple incident log number as well, so that side of things seems pretty air-tight. Vodafone UK. Correct. The company who damaged my phone by locking it to a network are now requesting I pay them an additional £50 to unlock it, or they won't help me. I've since paid a third company money to do that so there's no point, but I want the company who locked it to pay for it,
  11. The T&C's are here: https://www.mendmyi.com/support/terms-conditions/ Essentially they're saying that the locked status of the handset isn't something they check or guarantee against. However, surely it's reasonable to expect that they would consult before doing something outside of the service I expected them to provide... in other words, it's reasonable for me to expect them not to start putting SIM cards into my phone when all they're supposed to be doing is changing the colour. The section of the T&C's that grab my attention are the sections dealing with defective units/
  12. This is an odd one, and apologies if the forum isn't correct for it - this seemed the most appropriate. Several weeks ago, I purchased an 'unlocked' iPhone from the Carphone Warehouse. Immediately upon receipt, I sent this phone to an online company which colours the housing of the phone. A couple of weeks later the phone was returned, looking great. The only issue is, the company responsible for changing the colour also managed to lock my phone to a UK mobile network. Unlocked phones from the CW lock automatically to the first SIM card placed inside the phone and what appears to have ha
  13. I understand that a lba is necessary procedurally but if defamation has occurred I don't see how an lba can redress this. Even if the LL complies by providing paperwork that allows for a figure owing to be established, the damage is done. Should the lba also ask for a written apology?
  14. Thanks for the replies. This is so helpful. Presumably the court would want to know what I actually 'want' by suing for defamation. Do you think a financial sum akin to the amount currently being unreasonably demanded along with unspecified damages for embarrassment and stress is reasonable?
  15. He provided a partial bill but not a complete copy showing total funds payable etc. - I'm also asking for all receipts for rent received and monies taken from my deposit. I think that's reasonable to expect before any final payment, don't you?
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