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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Still No CCA from Marlin now Resolvecall letter.


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Despite Marlin issuing a stat demand in Jan 09 and me subsequently winning my set aside in march the same year after CCA requesting Marlin who Still haven't complied with my request it would appear they have now enlisted Resolvecall to try and threaten me.

 

RE: YOUR ABOVE OUTSTANDING ACCOUNT

 

We are acting on behalf of Marlin Financial Services who are the collecting agent for your above creditor(none listed above) We have been instructed by them to arrange a personal visit to your home by one of our representatives unless you contact Marlin Financial Services to address your account. This is because you are not making payments to your account and have failed to make contact with Marlin Financial Services despite their requests for you to get in touch.

 

It is in your interests to contact Marlin Financial Services iimmediately upon receipt of this letter to discuss your account as a matter of urgency. Failure to do so will lead to a personal visit being made by one of our representatives to your home to discuss your account and payment proposals.

 

PLEASE DO NOT IGNORE THIS LETTER. ACT NOW TO HAVE A POSITIVE DISCUSSION ABOUT YOUR ACCOUNT.

 

WHAT NOW???????????????????

Edited by tronny
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Hi tronny

 

Given your sucessful set aside and the on going CCA failure I think we can safely say that the account is in dispute :-)

 

Have a read of this letter from the Library . . http://www.consumeractiongroup.co.uk/forum/content.php?426-A-letter-when-the-account-has-been-passed-to-another-debt-collection-agency

 

Amend it to suit your circumstances including a mention of the set aside, send it to Resolvecall and let them get on with it

 

This is just my opinion and I'm sure that CAGGERS with more experience of this sort of situation will give more/better options

 

Good luck

 

R

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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SORREEE... just realised it’s an SD, not a court claim.

 

(I’m a menace to society so I can’t edit my own posts... have asked a mod to edit)

 

SOOO... yes, letter to Resolvecall, copied to Marlin, stating the fact that as a valid CCA request remains outstanding, the account remains in dispute.

 

Copy your correspondence to the OFT.

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And remember, they CANNOT take enforcement action while in default of a valid CCA request (as per pt2537’s Kotecha case). I note that in their letter they have carefully fallen short of threatening legal action so I believe they know exactly what they are doing –*no admin error here.

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A short history of this case for your info donkey, although a historic thread will exist somewhere within this site referring to the original post.

 

This was an HFC/MARBLES credit card which was referred to Restons and payments were being made monthly towards it without fail. Then all of a sudden I try to pay Restons and they tell me over the phone they are no longer handling this debt and someone would probably contact me and I should be paying them. This somebody was Marlin and when I spoke to them they wanted more than double what I was paying and wouldn't budge. I then CCA'd Marlin and there reply was to issue a Stat Demand for the outstanding amount which I subsequently applied to have set aside filing my defence with the court and attending on the hearing date only to find Mortimer Clarke for Marlin didn't bother to turn up and upon reading my evidence the judge set the stat demand aside. Then despite my request still not being complied with Marlin continually rang to speak to me which I always refused their request telling to fulfill my request and I would speak to them which of course hasn't happened culminating in the letter from resolvecall today.

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Hi,

Donkey, you are getting confused between a set aside to a SD and a set aside to a CCJ awarded when there has been some error in the service of the CCJ documents.

 

Once the SD has been set aside that is the end of it because the claimant cannot proceed and issue a bankrupcy petition, nor can they issue another SD, as this would be an abuse of process.

 

I would ignore them, however if you want to get into correspondence simply write bak and point out that this matter has been considered by the court on XXX date and that Marlin lost, then suggest that they return the file to their client. I wouldn't tell them that it was an SD or go into any details, they should have all the info' to hand if they want to chase/ harrass you.

 

Martin g

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Hi,

Donkey, you are getting confused between a set aside to a SD and a set aside to a CCJ awarded when there has been some error in the service of the CCJ documents.

 

Once the SD has been set aside that is the end of it because the claimant cannot proceed and issue a bankrupcy petition, nor can they issue another SD, as this would be an abuse of process.

 

I would ignore them, however if you want to get into correspondence simply write bak and point out that this matter has been considered by the court on XXX date and that Marlin lost, then suggest that they return the file to their client. I wouldn't tell them that it was an SD or go into any details, they should have all the info' to hand if they want to chase/ harrass you.

 

Martin g

 

Yes I know, I pointed it out myself! I misread the first post.

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Just looked at your original thread, and this was assigned to Phoenix Recoveries who tend to buy poor quality books of debt. Marlin are collecting for Phoenix, then. Who was the claimant on the original SD, out of interest? It should not have been Marlin – it should have been Phoenix!

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Just looked at your original thread, and this was assigned to Phoenix Recoveries who tend to buy poor quality books of debt. Marlin are collecting for Phoenix, then. Who was the claimant on the original SD, out of interest? It should not have been Marlin – it should have been Phoenix!

 

Just to add to this, I am sure that I cannot recall a single instance where Phoenix have actually issued a notice of assignment.

 

So however far this goes down the line, even if it goes to court, you should have no problems.

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Well an update for this one.Received a hand delivered brown envelope which contained a resolvecall calling card for my urgent attention and telling me to contact their head office along in the normal post with a letter from Marlin or rather a Notice of assignment saying that MCE Portfolio Limited has had assigned to it all right, title, interes and benefit in my account.

 

Wat now???????????????

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I would just ignore it, Resolvecall are about as much use collecting debts as I am at sewing.

Thinks the are part of Scotcall, they share the same address.

 

I by any chance one of their ' feild agents' does darken your doorstep, just tell them to leave at once.

The have no powers whatsoever.

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Its been over two years since i cca requested them and set aside the sd they hit me with when i cca'd them i can't recall if i did send one. However they should be well aware of their non compliance or should i remind them??????

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