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    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
    • Hello! After emailing them I received this reply:   I have drafted the following, please would you be able to comment as to if you think it is correct/sufficient? "Thank you for your email.   Thanks you for confirming that the vehicle does not have these features as stated in the advertisement.    I am sure you are aware that the Consumer Rights Act 2015 provides the short term right to reject within 30 days. Statutory rights cannot be taken away from a consumer, and any attempt to do so is illegal.   Please can you advise how best to return the vehicle?" Thanks in advance!
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFO Services/Barclaycard


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Hi,

 

This is my proposed reply and would welcome any comments:

 

 

I refer to your letter dated xxth June 2012 and it’s enclosures. The enclosures clearly illustrate that this account is statute barred under the Limitation Act 1980. You are now sending unfair demands for payment which is causing me and my family distress and you are in contravention of section 40 (1) of the Administration of Justice Act 1970 which states:

 

“Continuing to press for payment after a debtor has stated that they will not be paying a debt because it is statute barred could amount to harassment”.

 

Be clear. Roxburghe (UK) Limited AND HFO Services Limited are both pressing and harassing me for an account which has been disputed, CCA requests made that have not been met by either HFO Services Limited OR Roxburghe (UK) Limited and which is statute barred under the Limitation Act 1980.

 

Roxburghe (UK) Limited is legally responsible for the accurate recording of this account with Credit Reference Agencies. On 14th April 2011 HFO Services Limited corresponded with information showing a default date of 1/8/2006. The last payment date on this account is recorded as 4/11/2005 as per your enclosures with your letter dated 12th June 2012. A default needs to be recorded WITHIN 6 months of the last payment date. Clearly this information is incorrect as the furthest it can be recorded is 4th May 2006 and it is the responsibility of Roxburghe (UK) Limited to correct this information within 14 days.

 

I await your written confirmation that the correction to Credit Reference Agencies has been done and that this matter is now closed. I have sent the latest letters from both Roxburghe (UK) Limited and HFO Services Limited to the Office of Fair Trading as additional information relating to my complaint.

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Refer to HFO Capital now, rather than HFO Services, but refer to the fact that you were previously dealing with HFO Services. Is the default recorded under HFO Services? If so, you want to know why.

 

You might want to add at the end:

 

“Please also consider this a formal complaint. I require that you send me a copy of your complaints procedure. Please also accept this letter of notice that if you continue to to record this default or to demand money from me, I shall without further notice have the right to seek damages from you in the county court.”

 

Send recorded.

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  • 3 weeks later...

They at the very least are attempting to muddy the water and confuse. The date the debt becomes SB is clear, its the 6th anniversary of the date they become entitled/able to take you to court over this debt. This is usually between the 1st and 3rd missed repayment but it depends on the t&c of the company in question.

 

The only thing that happens 6 years from the default date is it disappears from your credit file.

 

IMHO I'd ignore it, by their own admission/calculations they have a month to issue proceedings. If they issue then the SB argument comes to the fore :)

 

S.

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As Danielle states Capital own the debt, not Roxburghe and they don,t update your file, so if HFO Services are updating your file, they don't own the debt either.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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You really need to get all the correspondence to OFT. SB is from date of last missed payment or acknowledgement and has nothing to do with Default date, this is clear evidence of trying to mislead people into payments they are not entitled to collect!

Please support CAG and they will support you.

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  • 3 weeks later...

Hi Guys,

 

Well the 1/8/12 has been and gone with nothing from either Roxburghe or any flavour of HFO currently. However, this is still on my credit file and I am assuming it should be removed on the 1/8/12 even though it should have been back in June 12.

 

There is no doubt that the help and advice from you guys has got me through this for which I am very thankful.

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I'd fire off a complaint to the FOS, HFO were completely ignoring all my requests to remove a default that had been on my file for too long, even refusing outright to remove it when I complained to the CRA concerned. Complaint sent to the ombudsman and a month later HFO had apologised, removed the info and scuttled off. They are absolute **** and will do nothing honourable at all unless forced to do so by authority or the serious possibility of legal action. Also, here is the email address of their compliance manager, feel free to bombard it with questions: [email protected]. Though I suspect you will be ignored anyway. Good luck!

 

Edit: If you complain to the FOS be sure to explain clearly why the default on your file now falls under the limitations act and should be removed from your file, include evidence to support your claim as they will ask for it and this saves time (statements showing the date of cause of action for the default etc...). I'd email HFO's compliance manager first though, detail the issue and explain you will be complaining to FOS, ICO and OFT unless they remove the default, complain to the CRA involved too and see if this pressure works.

Edited by bradholmes
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Agree with Brad here, you've given them a grace period to remove the default. They KNOW the rules they just choose to "bend them" fire off a complaint to the ICO as well as the FOS, the ICO govern data protection and credit files but take ages to do anything.... but you/we do need to start advising them of mis-reporting as it shows a lack of accuracy of record keeping or a deliberate attempt to keep pressurizing people to pay when legally they dont have to.

 

S.

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The FOS can be very slow unfortunately. Here's how it should work: You write to FOS, detail reasons why default should be removed and include supporting evidence. The FOS then forwards details to HFO at which point HFO have 40 days to issue a final response. You are then given the decision of acceptance of their final response or continuing to a further investigation by the ombudsman. If this has not happened you should contact FOS and ask why. Try to get the personal contact details of the person dealing with your case and put the pressure on. The best way to do this is to write to them asking that they contact you via email, that way you have a more direct channel of communication and this can help speed things up. Have you had any response at all to your complaint with FOS?

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