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    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
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Help needed with HFO Services Ltd


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They can take as long as they want over a Prove It letter, some never reply, usually because they can't prove it. Your 12+2 has come from if you CCA them, that's when they have 12+2 working days to reply.

 

As long as you have Proof of Postage for the Prove It letter, then you have little to worry about. You asked them to prove they have the right to collect the debt which is perfectly reasonable before you start handing over money, especially if you haven't received a NOA, so leave it and wait to hear.

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Hi loolabelle, exactly the same thing happen to me barclay card debt- such an old debt. Hfo sent a reminder letter beginning of April.. Never received the first one! Debt was for £900 -then they added their unreasonable ridiculous interest of 12%. !!!!

I've sent a cca letter as recommended by coledog - didn't here anything in the 12+2 days so I've sent the account in dispute letter on the 19/4!! all letters sent recorded and signed for. I've checked online they have signed for both of my letters. No reply as yet! Waiting days.

I'll let you know the outcome- thank god for these guys here - their help and advice is fab :) all the best.

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Hi loolabelle, exactly the same thing happen to me barclay card debt- such an old debt. Hfo sent a reminder letter beginning of April.. Never received the first one! Debt was for £900 -then they added their unreasonable ridiculous interest of 12%. !!!!

I've sent a cca letter as recommended by coledog - didn't here anything in the 12+2 days so I've sent the account in dispute letter on the 19/4!! all letters sent recorded and signed for. I've checked online they have signed for both of my letters. No reply as yet! Waiting days.

I'll let you know the outcome- thank god for these guys here - their help and advice is fab :) all the best.

 

My best guess, will be a claim for arrears, easy to defend.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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This is a 'split claim' which they are tending to issue at the moment. They do not claim the full amount but 'instalment arrears' of around £200 usually with very poor evidence and no documents. They do this in the hope of getting a default judgement that they can then use to put more pressure on 'ignorant' defendants I believe. If you defend against these claims they will back off in my experience, there are quite a few threads where they have tried this and all the claims have been 'stayed'.

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It also costs them a lot less to sue for peanuts rather than the whole amount - multiply that saving by a rate of 90% default judgments against sadly ignorant victims, and that's a lot of wonga in Alice's pocket.

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Broken arrow - explain??? Claim for arrears?? Easy to defend :)

 

As the guys have explained, they have made a number of claims recently, just for arrears, there are quite a few threads on this, you would have known this if you had researched all the other HFO threads, the one thing to come out of these claims, up to now is if you defend, HFO don,t respond and the claim becomes stayed.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Update:

 

Ok came back from a acouple of nights away to find an A4 letter on my doormat, in big red type its a '72 - HOUR NOTICE OF LITIGATION' do i send the CCA letter now? the letter doesn't mention my 'prove it' letter (funny old thing!!) and say's,'It is with regret that we note, it has become clear to us as you are refusing to pay your debt........' and so it goes on with a stapled attachment (EX326 document) FAQ letter from HMCS???? I want to pay this off!!!! but im blown if i'm paying the charges!!!! just out of curiosity can they enforce the additional charges??

 

Any advice today would be greatly appreciated.

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I got one of those - see my thread: HFO have sent me 72 Hrs notice of litigation

 

They are known for sending out all sorts of 'information', copies of court documents and even your own credit report, perhaps with a picture they've copied from Google Street View of your home. It's all intended to intimidate and confuse people into thinking the mighty HFO have mega resources in tracing really bad debtors. Anyone can get copies of those court documents from the Internet, what does it prove?

 

In 72 hours they will send the next threatening letter, followed by another, and another. They'll try to call you, get neighbours to come to your door with a message for you, anything they can think of to make you feel that the entire might of HFO is concentrated on you.

 

Looks like time to send the CCA request in as they've clearly ignored your 'prove it ' letter. Once that's gone, with a signed for delivery of course, give them the 12+2 days and then the account in dispute letter. From what i've seen, HFO will either try a sneaky court action for a low amount as already mentioned, or will simply stop bothering you.

 

HFO are in the news again - see http://www.consumeractiongroup.co.uk/forum/showthread.php?303806. That's the type of company they are, verbal bullies who will send loads of letters out (talk is cheap!) saying they are collecting a debt, but then cannot back up their claim that they have any right to do so. Personally, I would rather send a payment I can afford to the original creditor and them say they cannot accept it than give HFO the time of day.

 

Any advice today would be greatly appreciated.

Just wondering why it's so urgent - 72 hours in HFO time is as long as they like, don't feel that you have to abide by any timescale they lay down - it's all part of making you feel you have to respond.

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I would also include a response to that letter. Have a look at Formisters thread as he is composing such a letter for his dad. Definitely send the CCA request now. Put both letters in the same envelope

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?282282-Barclaycard-hfo2&p=3391928#post3391928

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... dead mouse ... perhaps i'll post that to them ...

You would put food in their mouths? :hungry:

Be good to those who give you advice that helps - click the star to give them your thanks by way of a reputation credit.

 

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I think 'Watchdog' should do an undercover series on HFO, i work in sales for a corporate company and i'm really interested to see what there training and day to day routine is, i remember when they did an episode on 1st Credit, it was incredibly interesting!!!

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Hi all, apologies for jumping in on this post but have exactly the same issues with HFO, started receiving letters demanding payment then several phone calls a week from them for a Barclaycard debt that I have no knowledge of, I had a Barclaycard account which I closed down in 2004. I have sent a letter to HFO asking them to prove the debt and advising them that this debt would be statute barred if it did exist at all. As expected they have ignored this letter and carried on calling and received the dreaded 72 hours Notice for payment of the debt. What should I do next? looking through the various threads and Forums I think I should send a CCA but some advise would be appreciated, also have the same problem with Robinson Way for another old debt they too have ignored the prove it letter should I CCA them as well, Robinson Way are a little more persistent with the phone calls but their letters are not quit as threatening as HFO.. Help please guys.. I have just got myself back to normallity and been able to get a mortgage and sensible credit cards so really dont want these DCA's to ruin my credit rating and have to start all over again.

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Hi

 

can you possible start a new thread on this? Not being rude, it is just that it is easier to deal with one thread per person as it can get confusing. Use the new thread button on the Debt Collection forum and just copy and paste your post into that or click the triangle and get the site team to do it for you.

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  • 2 weeks later...

Okay, CCA request sent last week, i'm currently at work and one of my colleagues has just told me an american sounding lady called, wouldn't leave a name or message and hung up, i fear this is HFO, what should i do? can i report this to anyone?? (once i know for sure it's them of course) but we don't take personal calls at work and i work in an open office so even to tell them to put everything in writing and not call me again would be quite embarassing, i remeber there was a letter with regards to harrassment that i could send does anyone have a copy of this, sorry i know i could find it myself but i'm at work and i could print off the letter and post it before the post office closes.

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  • 2 weeks later...

Just to give you all an update, i've heard not a dicky bird from HFO, i'm about going to send the Account in Dispute letter tomorrow, i posted the CCA request on the 3rd May, they recieved it on the 5th May, so by the time they recieve the Account in Dispute Letter they would of had 12 +2 days.

 

So my question is, is that it now?? I'd also like to say it again, thank you to everyone who has assisted me in this forum, your advice has been invaluable.

 

Loolabelle

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