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    • Talking to them does not reset the time limit, although they will probably tell you it does, they'd be lying. Dumbdales are the in-house sols for Lowlife, just the next desk along. If Lowlifes were corresponding with you at your current address then Dumbdales know your address. However, knowing that they are lower than a snake's belly, you would be well advised to send them a letter, informing them of your current address and nothing else. Get 'proof of posting' which is free from the PO counter, don't sign it, simply type your name. That way then they have absolutely no excuse for attempting a back door CCJ.   P.S. Best course of action, IGNORE them, until or unless you get a claim form......you won't.
    • A 'signed for' Letter of Claim has been sent today so they have 14 days from tomorrow... Lets wait and see what happens but i suspect judging by their attitude they wont reply 
    • I am extremely apprehensive about burning our files.... I do not know why, so it is becoming an endless feedback loop. Scared to pull the trigger to speak in the desire not to mess up my file. 
    • Hi All, So brief outline. I have Natwest CC debt £8k last payment i made was 7th November 2018 Not a penny since. So coming up to the 6 year mark. Can't remember when i took out the  credit card would be a few years before everythign hit the fan. Moved house 2020 - updated NatWest as I still have a current account with them. Then Lowells took over from Moorcroft and were writing to me at my current address. I did get a family member to speak to them 3 years ago regarding the debt explained although it may be in my name I didn't rack it up then went contact again. 29th may received an email from overdales saying they were now managing the debt. I have not had any letter yet which i thought is odd?  Couple of questions 1. Does my family member speaking to lowell restart statute barred clock? 2. Do you think overdales aren't writing to me because they will back door CCJ to old address even though Lowells have contacted me at current address never at previous? ( have no proof though stupidly binned all letters  ) Should I write to them and confirm my address just incase? Does this restart statute barred clock? 3. what do you think best course of action is?   Any help/advice is appreciated I am aware they may ramp up the process now due to 7th December being the 6 year mark.   Many Thanks in advance! The threads on here have been super helpful to read.  
    • Hello all, just got this from my bank today.   ” Update on your payment refund As you know we temporarily refunded the amount(s) of £381.98 to your account pending investigation. We’re pleased to confirm that an additional amount of £359.99 has also been refunded to your account by the retailer on 18th March 2024. What will happen next To correct this situation, arrangements will be made on 6th June 2024 to reverse the original refund supplied from us.  Our file in respect of this matter will now be closed, which we trust is satisfactory.”   Not sure what to do as I was previously told if I hear nothing back after a certain date that would be the case closed now it’s been changed to the 6th of June. and as you see I’m not getting a full refund I don’t know wether to contact them again and try to get the £20, or if I even can at this point? Thanks again.   
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Hfo services/capital


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I thought that the BC rep had been contacted - whoever he is

 

The Directors Office is

 

MATTHEW THOMPSON or Paul Hart

SENIOR CUSTOMER RELATIONSHIP MANAGER

DIRECTORS OFFICE TEL: 0844 0903111

Keep the pressure on them

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OFT complaints are essential here - about BC withholding info and HFO

 

You can also complain to Trading Standards via Consumer Direct and the police

 

Trading Standards via http://www.consumerdirect.gov.uk/contact

 

I have sent two emails to the Barclaycard rep, I think bil should contact Wimbledon police over the threats, IMO this is very serious.

They have previous over stuff like this...........

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Guest Barclaycard

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

That's just the problem though Barclaycard Rep. The Head of the Debt Sale Team, Ken Apter, failed to ensure that all of the sale agreements were signed off properly. Any account held by HFO Capital/HFO Services or Roxburghe are not valid under English Law.

 

There have been no legal assignments. Oooopsss... better get the cheque book out ;-)

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

Their details are:

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

Tel Number ; 0870 744 6250

Thanks

 

Roxburghe or HFO? So who did Barclaycard sell this to?

 

The OP said in his first post that Barclaycard would not give him any information –*that is a problem for Barclaycard, not HFO. Barclaycard should still hold information on the account. I agree that the OP can issue an SAR, but a simple phone call can help move things along quickly and I see no reason why Barclaycard cannot be helpful.

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Hi BC Rep

 

We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

You are completely missing the issues here. The information about these accounts that the people having problems require is NOT available from HFO, HFO are spinning them a line and being economic with the truth.

 

Barclaycard are obliged to give their ex-customers information on who has bought their account and when, also information such as when BC last received a payment. This should be available under the DPA and freely if BC are an ethical company. When these debts were sold, your customers were not properly informed about this in many cases and left to the mercy of these companies.

 

People are being told by BC recoveries to 'contact HFO' and this is not acceptable when the data is available via BC ssytems.

 

BC are utimately responsible for selling debts on to companies such as HFO who then subject people to harassment and abuse. Harrison V Link highlighted the responsibiliy of an original creditor for the behaviour of their agent, possibly future court action will test the responsibilities of debt sellers. Hopefully the authorities will look it the whole area of debt selling.

Please support CAG and they will support you.

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Here is a form of limitation defence to a claim based upon a simple contract. There may be other grounds of defence in this particular case, but this defence alone will serve to defeat the claim assuming the facts stated in it are true.

 

You are entitled to be cocksure.

 

1 The Claimant's claim was issued on (date).

 

2 The Claimant contends that the Claimant's claim so issued is a claim in contract and is statute barred pursuant to the provisions of section 5 of the Limitation Act 1980. If, which is denied, the claimant contends that the Defendant is in breach of the alleged contract, in excess of 6 yearslink3.gif have elapsed since the date on which any cause of action for breach accrued for the benefit of the Claimant.

 

3 The Claimant's claim to be entitled to payment of £x or any other sum, or relief of any kind is denied.

 

I BELIEVE THAT THE CONTENTS OF THIS DEFENCE ARE TRUE.

 

Signed:

 

Dated:

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And as has been said here you simply MUST report this nest of vipers to the Office Of Fair Trading....their behaviour is unacceptable and oppressive and is completely in breach of the OFT's guidelines on debt collection as well as a potential offence under the Consumer Protection From Unfair Trading Regulations 2008. I would also suggest you report this to your local MP too. HFO have been warned enough about their past behaviour... - have a read - http://www.dailymail.co.uk/money/article-1179871/TONY-HETHERINGTON-Hurl-brick-window-advises-solicitor.html

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We’re sorry to see that you are unhappy with the services from HFO Services. HFO are not part of Barclaycard and if they have made contact with you then they will now be the legal owners of your account. With this in mind, we would strongly recommend that you contact HFO directly.

 

Their details are:

 

Roxburghe(UK) Ltd or HFO

Roxburghe House

Lavender Park Road

West Byfleet

Surrey

KT14 6LD

 

Tel Number ; 0870 744 6250

 

Thanks

 

This is a joke right?

 

Is it HFO or is it roxburghe - and if its HFO which one? Services, Cayman, Ireland.

 

The complaints are that Barclaycard are telling people who enquire, under the data protection act, for information that BC hold on them, to go to HFO for data, that is held by BC, on BC systems, under the data protection Act.

 

We just want BC to comply with UK law - and be honest in their replies - not hard is it?

 

On a scale of one to ten that "help" is in minus figures.

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Agree DoH, the response of the BC rep here is very odd. When ex BC customers are defending court action after 6+ years of non activity on the account and they find that this has been 'sold' to another company without their knowledge they have a right to request all relevent information to use in their defence.. What exactly is the DPA for? I really hope that such sales will become a thing of the past and there will be some official investigation into this whole sorry mess

Please support CAG and they will support you.

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Guest Barclaycard

Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

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Hi everyone.

 

You are correct. You are still welcome to request all information that is held about you by Barclaycard under Section 7 of the Data Protection Act (1998 ).

 

With this in mind, if you wish to request this information, then you can send a written request to:

 

Data Protection Dep.

Barclaycard House

1234 Pavilion Drive

Northampton

NN4 7SG

 

You will also need to include a £10.00 cheque made payable to Barclaycard.

 

If you have any more specific queries or questions, you can forward them to us via email.

Thanks

 

yes we know we are correct.

 

In which case why did you, and others in your company, keep advising people to contact HFO direct?

Edited by dadofholly
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All very well, you are describing a SAR request which takes up to 40 days to fulfil. We advise all CAG members whose accounts have been sold to HFO to request this. However this is taking the 'hard line' IMO

 

We have CAG members who are faced with pending legal action and serious harassment from this company, HFO, often after many years of not hearing anything at all about this matter. In these cases a simple phone call to BC with confirmation in writing of a few basic facts will assist them greatly and save a lot of worry and distress. I would consider this to be part of the customer service offered by such a company as yourselves.

 

I trust that we CAG members can have a meaningful dialogue with yourselves and mean no offence by any of my comments. I am grateful that you have taken time to assist.

Please support CAG and they will support you.

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