Newbie needs help with a Three Mobile Phone bill

[AngryLady_1243]

Hi,

I'm new to this site and need help regarding a recent mobile phone bill from Three(3). Apparently there has been premium rate phone calls made from my handset to the total of £85. I am 1000% sure that i did not make these phone calls ... there was a total of 11 calls made over a 5 day period all these calls were made in the AM. After contacting Three I was told they would investigate the matter. So I waited patiently for 48 hrs for their 'investigation' to conclude. I was then informed that the investigation was complete and that the outcome was that the calls were made from the handset....they had no information on the numbers dialed.

Apparently each call has a unique ID, so i requested that they prove that these calls were made by giving me the unique ID, and they refused.

 

My problem is that i have taken the liberty to Google a couple of these numbers and they appear to be telepest numbers I know i haven't made these calls but Three are adamant that they were made.

 

What could/should i do which would help me resolve this issue:?:

[rebel11]

Hi Angry

 

Welcome to CAG

 

The guys will advise as soon as they are available.

[dx100uk]

ar you sure your phone is notbeing used by someone else in your house?

are you sure youknew exactly where it was when the calls wer made?

 

barring that, i'd seriously consider you sim has been copied somehow,

 

p'haps an SAR to 3 is in order here

to force them to reveal if it HAS happened on your phones IMIE number

 

dx

[goodwill]

could you post the numbers please.

 

just out of interest-what kind of phone and do you down load and use Apps?

[AngryLady_1243]

ar you sure your phone is notbeing used by someone else in your house?

are you sure youknew exactly where it was when the calls wer made?

 

barring that, i'd seriously consider you sim has been copied somehow,

 

p'haps an SAR to 3 is in order here

to force them to reveal if it HAS happened on your phones IMIE number

 

dx

 

Hi,

I work Nights and sleep during the day....all the calls were made in the Morning between 9am-12 noon. The phone stays in my coat pocket which is in my room whilst i am a sleep. There are other people in the house but everyone in my family are adamant they have not used the phone.

 

How do i go about getting a SAR? do i request one from 3?

Thanks for all your help

[AngryLady_1243]

could you post the numbers please.

 

just out of interest-what kind of phone and do you down load and use Apps?

 

Hi the phone is a Nokia 6700, its nothing flash, so theres no Apps and i don't use it to download anything, occasionally i use the web to see how much minutes i have left that month. i do however use the phone to make 3 way calls to friends who are also on 3 sometimes. the numbers are

 

09050070911

09065173000

09012268912

09012260902

09054245544

09077861885

09061122914

09095342433

09095342491

09092055575

:jaw:Thanks x

[buzby]

Sorry, you will be liable, and in full. I cannot see how the call ID would help you, but they will most likely have checked the location the calls were made from, and as this will be using your usual base station, be proof that the phone had not been misappropriated.

 

Additionally, as all the calls were premium rated, convinces me someone knew exactly what to do whilst you were sleeping and not in control. Add to this, bu not securing your hands with a PIN, anyone could make those calls without your knowledge or consent. Your phone remains your responsibility, and does not case because you ar asleep.

 

You need to PIN lock your handset, and tell 3UK you want premium are call barring.

 

Hard as it may seem, the responsibility for he bill remains with you, and your credit file will suffer if you default. Someone in your property is a thief and if you've not told anyone about he fraud, you shoulsalso consider laying a trap to catch them.

[goodwill]

09050070911

http://whocallsme.com/Phone-Number.aspx/09050070911

 

PhonepayPlus has the following information about the premium rate number 09050070911.

 

The number offers a chat line. This is promoted on Elite TV and you use it with your telephone or mobile phone.

This service costs £1.50p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Primetime TV (UK) Ltd

Unit BMOG 01C, The Barley Mow Centre

10 Barley Mow Passage

London

W4 4PH

0844 243 9888

 

Affiniti Integrated solutions Ltd

*****************************************

 

09065173000

http://whocallsme.com/Phone-Number.aspx/09065173000

 

PhonepayPlus has the following information about the premium rate number 09065173000.

 

The number offers a chat line. This is promoted Sky and Cable TV and you use it with your telephone or mobile phone.

This service costs £1.50 per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Com & Tel (UK) Ltd

4th Floor, Rivington House Suite 401, Rivington Business Centre

82 Great Eastern Street

London

EC2A 3JF

0844 251 1983

 

Oxygen8 Communications UK Ltd

*****************************************

 

09012268912

http://whocallsme.com/Phone-Number.aspx/09012266912

 

Unfortunately PhonepayPlus does not have any information about the premium rate number 09012268912.

 

CFL Communications Ltd

***********************************************

 

09012260902

http://whocallsme.com/Phone-Number.aspx/09012260902

 

PhonepayPlus has the following information about the premium rate number 09012260902.

 

The number offers a chat service. This is promoted through the television and internet. Call cost £1.50p per connection and £1.50p per minute thereafter and you use it with your telephone or mobile phone.

This service costs 50p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Tease Me TV

P O Box 51788

London

NW1W 9AN

0870 269 0415

[email protected]

 

CFL Communications Ltd

***********************************************

 

09054245544

http://whocallsme.com/Phone-Number.aspx/09054245544

 

PhonepayPlus has the following information about the premium rate number 09054245544.

 

The number offers a chat line. This is promoted through the television and you use it with your telephone or mobile phone.

This service costs 50p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Virtual Universe

Amplefuture House, The Quadrant

135 Salusbury Road

London

NW6 6RJ

0844 554 1909

 

Virtual Universe Ltd

**************************************************

 

09077861885

http://whocallsme.com/Phone-Number.aspx/09077861885

 

PhonepayPlus has the following information about the premium rate number 09077861885.

 

The number offers a chat line. This is promoted on Sky TV and you use it with your telephone or mobile phone.

This service costs £1.50 per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Oxygen8 Communications UK

12th Floor, Lyndon House

58-62 Hagley Road

Birmingham

B16 8PE

0808 206 0808

[email protected]

 

Oxygen8 Communications UL Ltd

***********************************************

 

09061122914

http://whocallsme.com/Phone-Number.aspx/09061122914

 

PhonepayPlus has the following information about the premium rate number 09061122914.

 

There is currently no service operating on this premium rate number. Should you require further information, please contact the Network Operator whose details are given below.

This service costs £1.50p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Kingston Communications Plc

37 Carr Lane

Kingston Upon Hull

HU1 3RE

01482 602 147

 

Affiniti Integrated Solutions Ltd

***********************************

 

09095342433

http://whocallsme.com/Phone-Number.aspx/09095342433

 

Unfortunately PhonepayPlus does not have any information about the premium rate number 09095342433

 

BT

*******************************************

 

09095342491

http://whocallsme.com/Phone-Number.aspx/09095342491

 

Unfortunately PhonepayPlus does not have any information about the premium rate number 09095342491

 

BT

**************************************

 

09092055575

http://whocallsme.com/Phone-Number.aspx/09092055575

 

Unfortunately PhonepayPlus does not have any information about the premium rate number 09092055575

 

BT

*******************************************************************************

It's interesting that some of the numbers don't actually appear to have any premium rate service on them and don't appear to be advertised anywhere.

Ofcom recently took the licence to broadcast away from the Tease Me channels.

http://www.guardian.co.uk/media/2010/nov/26/ofcom-revokes-licence-adult-channels

 

Unfortunately you will discover that the companies involved (including 3) will be very unhelpful and even dishonest.

 

These numbers are 'revenue share'. Everybody from 3 to the 'service/content' provider will be making from this. Also to make the situation even more galling 3 withholds your money for a period to protect themselves from fraud (but not their customers).

[buzby]

Care to comment on how a phone user can be negligent also?

[goodwill]

ar you sure your phone is notbeing used by someone else in your house?

are you sure youknew exactly where it was when the calls wer made?

 

barring that, i'd seriously consider you sim has been copied somehow,

 

p'haps an SAR to 3 is in order here

to force them to reveal if it HAS happened on your phones IMIE number

 

dx

http://www.theregister.co.uk/2010/09/01/sprint_phone_cloning_scam/

Feds crack phone clone [problem] that cost Sprint $15m

Alert Print Retweet Facebook

More than 10,000 accounts spoofed

1st September 2010

 

Federal prosecutors have uncovered a [problem] that used tens of thousands of cloned cellphones to defraud Sprint out of $15m in lost long distance revenue.

 

The operation dates back to at least the latter half of 2009, when cellular customers began complaining that they were billed for international calls they didn't make, according to court documents made public on Wednesday. When Sprint employees looked into the matter, they discovered that many of the calls were made from hundreds of miles away from where the customers lived and within minutes of other calls made from the customers' homes.

 

Eventually, the Sprint investigators discovered that electronic credentials belonging to “tens of thousands of its customers” were used to make international calls that would have cost $15m had they been billed at the going rate. What's more, many of the defrauded customers' online accounts were breached so that changes could be made to passwords, international calling features and other settings.

 

The fraud came to light in a criminal complaint that accused nine Sprint employees of illegally accessing customer accounts more than 16,000 times between January and June of this year. Among the information they took were the MSID, or mobile station ID, and the ESN, or electronic serial number, that are used to uniquely identify each handset on the Sprint network. By plugging the credentials into new cellphones, people were able to make phone calls that were charged to the accounts of the defrauded customers.

 

The complaint didn't identify the cellular carrier, but Sprint officials confirmed the fraud after its name came up during court hearings on Wednesday.

 

“Sprint regularly monitors and works aggressively to identify and respond to fraudulent activity,” Sprint said in a statement. “The company has been assisting authorities in this case. Should a Sprint customer notice this sort of suspicious activity on their account, we would encourage them to contact our Care representatives for assistance.”

 

Sprint has credited the defrauded customers for the value of the calls, a press release from the US Attorney in the Bronx, New York, said.

 

Based on the allegations, the employees charged appear to be low-level operatives who used their access to Sprint's customer database to supply the credentials to people higher up in the [problem].

 

One defendant, Tampa, Florida-based Princetta Dorisma, said a co-worker approached her and offered $1,000 in return for information associated with a range of phone numbers, according to the complaint, which was filed in US District Court for the Southern District of New York. Dorisma received two payments of $500 in exchange for sending the customers' names, cell phone numbers and ESNs associated with each number to an email address specified by the co-worker.

 

The other defendants named in the complaint are Pedro Rodriguez and Johnny Santana, who worked at Sprint stores in located in the Bronx; Luis Abad, Mathews Angel, Francis Lopez, and Luis Orriols, who worked at a store in North Bergen, New Jersey; and Lesly Esquea and Jacklin Volny, who also worked at a store in Tampa.

 

They are each charged with one count each of conspiracy to commit wire fraud, access device fraud and aggravated identity theft. If convicted on all counts, they face a maximum of 32 years in prison, in addition to fines. ®

I realise this is the a recent case from the US but the UK Mobile Networks are well aware of the issue. The simple fact is their billing platforms are not secure. They know they're wide open to fraud and the default is the customer pays. It's in their financial interest.

[buzby]

The billing platforms are secure, cloned SIMs have been available since 1996, however they are easy to spot and block as they show up as twin IMSIs with different IMEIs, in different locations. The usual process is to block both and see who calls.

 

Easily discounted by the network in he OPs case, especially when the originating cell is the same.

[dx100uk]

Hi,

I work Nights and sleep during the day....all the calls were made in the Morning between 9am-12 noon. The phone stays in my coat pocket which is in my room whilst i am a sleep. There are other people in the house but everyone in my family are adamant they have not used the phone.

 

How do i go about getting a SAR? do i request one from 3?

Thanks for all your help

 

send the std SAR to three in the library tab top left

 

now

sri to ask

bu have youchecked you phones call registeres to see if those numberswere dialled from it?

 

also

 

can we please remain on topic here s such and help the member?

 

posts about you cant do this or that only put new members off from seekinguseful advise and others from suggesting ideas.

 

CAG is about HELPING PEOPLE!!!

 

not shooting everyone down in flames that tries to help.

 

if you've nothing better to do over xmas go play elsewhere...

 

dx

[buzby]

A SAR is a pointless waste of money. It will cost you £10 and not tell you anything useful. The last thing you need is 200 pages of impenetrable screen grabs of your account. This is a SUBJECT access request (you) it will not provide call data to the level you will require. Clearly it will not help you, but cost you.

 

It is clear you have been defrauded by a flatmate as I assume you neither protected the handset from misuse, or hid it from view whilst you slept. As consumers are deemed responsible (even if their phones are stolen) you need to concentrate on who the villain is. It won't be the network in this instance. Check your T&Cs regarding your obligations under the agreement.

[dx100uk]

god my keyboard is playing up tonight

 

no i suppose an sar will not reveal what we're after either will it ... silly me

 

time to look on the phone registers/logs me thinks.

 

le see if we can prove it was done from that phone.

 

dx

[locutus]

As Buzby said, one of your housemates / flatmates owes you the £85. Pin protect your SIM.

[buzby]

Yup, the call log (providing it hasn't been wiped) in the phone is the easiest way to tell if there are numbers you don't remember. Smart phones often log the date and time as well.

[goodwill]

Unfortunately PhonepayPlus does not have any information about the premium rate number 09095342433

PhonepayPlus has the following information about the premium rate number 09095342435.

PhonepayPlus has the following information about the premium rate number 09095342519.

PhonepayPlus has the following information about the premium rate number 09095342440.

 

The number offers an Adult Content service. This is promoted through various sources including magazines, the internet and television and you use it with your telephone or mobile phone.

This service costs 60p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Datapro Services Ltd

BM Box 8027

London

WC1N 3XX

0870 046 5910

[email protected]

28 October 2005

Information provider N/A

Service provider Datapro Services

Information provider location N/A

Service provider location Grays, Essex

Telephone network Opera Telecom Limited

Service type Adult entertainment

Cost £1.50 per minute

Number of complaints 4

Source of complaint Public, Intra-industry

 

Adjudication Details

 

The Secretariat was advised by a phone network of complaints from customers that calls were being made to premium rate numbers without their knowledge or consent. The network suspected fraudulent activity after observing that call patterns for the service were unusual, especially in the West London area.......

http://www.theregister.co.uk/2005/10/31/telewest_icstis/

Telewest victim of XXX call [problem]

31st October 2005

 

Part of the investigation by regulator ICSTIS centred on the fact that the length of the calls made exceeded the usual 20 minute limit for premium rate calls. Datapro Services Ltd - which ran the adult lines - said this had happened because the calls were made by a "skilled engineer" operating in a "position of trust".

[]

A spokesman for Telewest said: "We became aware of a some fraudulent calls made from our street equipment in West London earlier this year.

The following relates to the numbers used. I am not suggesting the companies that owned those numbers were knowingly involved in the Hacking.

 

Opera Telecom was re-branded as Oxygen8. Telewest/NTL became Virgin Media.

The same London Virgin Media customers were Targeted again in 2007/2008/2009. In 2009 BT finally alerted Virgin Media that it's network had been 'Compromised' and that AIT (Artificial Inflated Traffic) was being generated using Oxygen8 09 premium rate numbers. Virgin Media started withholding this AIT generated revenue from Oxygen8.

 

At the end of 2009 (early 2010) the same London customers were again targeted this time using numbers supplied by a different company.

http://whocallsme.com/Phone-Number.aspx/09041948739

One of the numbers mentioned 09090271146 was Datapro again.

 

Earlier this year I contacted people in the Exeter area to alert them that their phone-lines were being hacked.

http://www.thisisexeter.co.uk/news/BT-probes-phone-users-bogus-sex-line-charges/article-2395610-detail/article.html

 

I finally contacted Phonepayplus who eventually confirmed that BT were 'working' with the police and were looking into cases going back to 1995. Since then the instances of land-lines being hacked have apparently disappeared.

 

Whoever was responsible are not opportunists. They are career criminals who will most certainly be using or looking for other methods to place those calls on victims phone bills (land-line and mobile).

Edited December 29, 2010 by goodwill

[AngryLady_1243]

I've been racking my brains theres no way anyone could have used my phone .

 

I've checked the Dialled numbers log on my phone and weirdly enough it starts the day after the last call was made (which was 25th Nov) the log starts at 26th Nov

 

Thanks for all your help, but maybe i am well and truly defeated in this matter....£85 down the drain

 

I can't see a way out

[buzby]

Shame - either you are a prolific caller, or they deleted the the outbound calls register at the time. To find out, count the total of call numbers stored to get the total, make a few calls to see if they are added to the list or overwritten. If added, then the numbers were deleted in purpose, if overwritten, then it was only continued use that used up the old memory slots. Try to negotiate a discount saying you did not make them, and ask for premium rate call blocking of 09 numbers on your account. This should be free. Remember to initialise noth the SIM lock AND Phone lock, as without the PIN, they cannot make calls on your phone. Lastly, trust no one!

[dx100uk]

yep good post

 

do these tests

 

dx

[locutus]

I've been racking my brains theres no way anyone could have used my phone . I think you are underestimating the sneakiness of some people

 

I've checked the Dialled numbers log on my phone and weirdly enough it starts the day after the last call was made (which was 25th Nov) the log starts at 26th Nov that is suspicious in its-self!

 

Thanks for all your help, but maybe i am well and truly defeated in this matter....£85 down the drain I agree, that is the probable outcome.

 

I can't see a way out

 

I'd personally chalk this one up to experience. Pin lock, and phone lock your phone to be safe as buzby said. You could put the wind up people saying you need to go to the police for a crime reference number and they'll be obtaining recordings of these calls, but that's not gonna to happen in reality. You could write to the addresses posted by goodwill and ask them for help identifying the thief. Also, ask three to reduce the price to whatever the calls cost them (minus their share of the profit) as they obviously don't want to profit from a crime. (put that in writing also)

 

Lets hope 2011 goes a little better for you

[goodwill]

I've been racking my brains theres no way anyone could have used my phone .

 

I've checked the Dialled numbers log on my phone and weirdly enough it starts the day after the last call was made (which was 25th Nov) the log starts at 26th Nov

09012260902

http://whocallsme.com/Phone-Number.aspx/09012260902

 

PhonepayPlus has the following information about the premium rate number 09012260902.

 

The number offers a chat service. This is promoted through the television and internet. Call cost £1.50p per connection and £1.50p per minute thereafter and you use it with your telephone or mobile phone.

This service costs 50p per minute (plus any phone network surcharges - check with your phone company for full details).

If you would like to find out more about this service you should contact the company listed below.

 

Tease Me TV

P O Box 51788

London

NW1W 9AN

0870 269 0415

[email protected]

 

CFL Communications Ltd

Ofcom revokes licence of four adult channels

 

Tease Me channels punished for broadcasting sexually explicit material before 9pm watershed

26 November 2010

 

In July, Ofcom fined London-based Tease Me owners Bang Channels Limited and Bang Media Limited a total of £157,250 for "manifest recklessness" in its compliance system.

 

Last week Ofcom suspended transmission of Tease Me, Tease Me TV, and Tease Me 2 and Tease Me 3. Today the regulator revoked their licences with immediate effect.

 

The channels, all of which were available on Sky's digital satellite subscription service, encourage viewers to call premium-rate phone lines for adult chat.

do you have Sky's digital satellite subscription service?

 

just out of interest what date and time was this called 09012260902

I'm assuming it was only advertised on Sky. I can't find it on the internet.

 

It would be interesting to know which 'service' (if not Tease Me) was using this number.

 

i realise grasping and straws but I am interested

 

[EDIT]

In addition, on 19 November 2010, Ofcom found evidence that the Licensees had

broadcast material likely to constitute a serious breach of Rule 30.3 of the BCAP

Code, which prohibits the broadcast at any time of material equivalent to BBFC R18

rated material at any time, and the broadcast of pornography other than behind

mandatory restricted access on adult entertainment channels and between 10.00pm

and 5.30am. In light of this, Ofcom issued a direction to the Licensees to cease

providing the Licensed Services (as defined in the Licences) with immediate effect.

Edited December 30, 2010 by goodwill