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    • whitelist - the same with mine....the battery had a mind of its own. i bought it for my Son...he'd shut it down and it would be completely off but the power light would either stay on or flash...also it wouldnt start properly, had cmos errors on boot and other stuff.   i bought it through HP store on ebay ..brand new. after 6 days of receipt i recieced an email from HP asking if i was happy...i returned an email saying no and that i want to send it back as it was faulty (basically the email served as a reminder for me to leave them good feedback lol...not as a geniune enquiry to actually make sure i was happy with as they didnt reolve the issue when i was not) after trying to sort it for a couple of months with HP not replying, not offering a solution etc i finally got passed tech support who confirmed it was faulty. i then had to return it to their factory. this is where its gets beyond worse...waited 3 times for parcelforce to collect - they didnt. in the end HP sent me a label which i had to take to the post office - not good as im disabled with a mobility disability. then they asked for my bank account number to issue the refund. they hardly ever replied to my emails and it took over a month and a half to refund me once they had received the laptop back. no explanation, no progress emails, no updates. i kept emailing them on a daily basis as no one would reply to my emails through the website, forum, internal email addresses and even phoned 3 different departments who basically had no idea what to do or what was going on and did not help...they couldnt even tell me when the refund would be issued, let alone why it hadnt been done already. on the forums theres other customers who've had to wait 6 weeks , 2 months , over 2 months etc...it seems as though HP like to with hold peoples money to earn interest on the money in their account. i spents days phoning and emailing them - even sent a recorded letter. at the begining i phoned citizens advice and they said i am entitled to put back into the same financial position as before i lost the out of pocket expenses ie: compensation for my time and recorded letter sent etc. ive started a martin lewis 'resolver' case with them and basically in a snotty reply they told me im not entitled to compensation which is contradictory to what citizens advice told me. i was just wondering if theres any .gov website or law/legislation that i could reply with and say "no your wrong - please compensate me"
    • LBC is here. Complete with a note showing a phantom payment. What to do next?
    • I suppose it doesn't make a massive amount of difference as Kev has never had the guts to do court - well at least not yet - but to me the number of cards played still needs to be reduced.  Given the OP has already referred to the "very busy and overflowing car park" in the appeal I'd refer to that and tell Kev to go and look up case no.3JD08399.
    • thanks ftmdave again for the help with letter. thanks lookinforinfo for the info, im glad i found this forum as its a great comfort and relief to know ive dont the right thing as i wasnt too sure at first. and good to know what excel are really like.   thanks guys.
    • Hello!  First timer on here, discovered this amazing site and threads on debt issues only yesterday. After never having a bad debt in my life, almost 2.5 years ago I was scammed by my now-ex partner who calculatingly manipulated me into taking out a bounceback loan, 2 personal loans and a credit card.  He took all the money via ruthless deception, every penny, as well as the car (bought with unsecured personal loan) and all my furniture, personal belongings and even most of my clothes as well.  I'd packed up my life to move to another part of the country with him, only to discover he'd scammed me and been clever about it, so he directed the removal truck to a location unknown to me (never saw my stuff again!), and car is registered into someone else's name.  All this happened abroad.  I have won a criminal case against him abroad and he has been given a custodial sentence (which he is appealing while on bail), but it is difficult to get financial reparation so I am left with over £40k of debt to my name in the UK.    I am in my mid-50s, and have no assets whatsoever, I still live abroad (renting) and cannot afford to return to live in the UK due to the debts and decreasing income. It's been devastating and I've been struggling enormously since it happened (Jan 2022).  I have been suicidal at times. I was making combined loan/cc payments of £1300 monthly for over two years, but I'm self-employed (sole trader) and my UK-based small business has suffered 70% loss of income since Oct 2023 due to changes affecting government funding for the market I provide services to.  My income is commission-based, and has reduced to an average of £1200 per month. As I currently live abroad (outside EEU), I am not resident in the UK for tax purposes and haven't been for more than 3 years (my work is done remotely outside the UK, even though my clients are in the UK and payment is received into my UK bank account).  That means I am not entitled to an IVA or bankruptcy options.  My only option in terms of a debt repayment solution is a DMP. I maintain a UK correspondence address (my mother's home) and use this for my bank account, loans, credit cards etc.  I have only informed HSBC (bank acc) and one loan company that I moved abroad and that the UK address is only a correspondence address (been scared of potential consequences of informing them, even though I don't know what they could be or if there would be any). My worst fear is being taken to court, bankruptcy, etc, and my bank account and income being controlled and all surplus income above basic needs being taken etc, when I literally have almost nothing in life at this stage and desperately want to try to rebuild my life somehow and have some normality again.  Perhaps even move back to the UK if I can afford to. I've contacted all my creditors except cc (it's an HSBC card so am concerned it would affect my bank account with them.  I also bank abroad with HSBC and have global-linked accounts with them).  All interest has been stopped on my loans since April (period of 4 months on two loans, 6 months on bounceback loan with Pay As You Grow option agreed).  Continued so far to pay at least minimum payment on HSBC credit card.  I spoke to PayPlan yesterday and they've worked out a DMP paying £289.50 per month for 11 yrs 7 months, with annual reviews - not signed up to it yet, and concerned about customer reviews I've read about them demanding double payments a year or so down the line and not making payments to the creditors for long periods, etc.  Frightens the life out of me trusting them with the limited money I have - I don't want to go out of the frying pan into the fire in terms of stress that could last years, going by some of the horror story reviews. Considering the DIY DMP option, dealing directly with my creditors myself.  But not even sure going down the DMP route is the best option.  What do I gain from doing that? Sounds like I will still end up with an arrears or even a default record on my credit file even with a DMP, and I will be paying money I really need to help me get my life back on track, especially as I don't even have a full state pension entitlement - would be better used to pay missing years into that, surely, if I do have some surplus?  Either way, with or without a DMP, I won't be able to borrow so how would a bad credit score affect me anyway?  Seems like it could be best to allow them to go to default in the hope that it can all be SB-ed after 6 years. At this early stage, I know I will benefit from advice here about what route to go down and pros & cons/risks etc of: a) DMP with PayPlan b) DIY DMP c) Going down the default route in hope of debts being sold to DCA and not paying anything further with result that it is all SB-ed after 6 years. Struggling to pay off the loans for the next 11 years @ £289.50 seems daunting and such a long time, when I really need every penny to restart my life, regain some dignity, restore my mental health etc... I hope someone here help me make the right decision at this point, before I've committed to anything or have paid lots of money for years with little dent into the loans.... Details : HSBC Bounceback Loan (unsecured):  taken Dec 2021, original amount £9000, 2.5%.  Currently owe £4950.  Monthly payment:  £159.  Not missed any payments, but agreed PAYG option in April - full holiday for 6 mths, restart payments at £73.00 in October, term extended to 2030. TSB personal Loan (unsecured) - taken Aug 2021, original amount £23,000, 9.2%.  Monthly payment £475.  Currently owe £14,550.  Missed 2 payments. Interest stopped since April, no payments offered or made.  Situation to be reviewed prior to default - which will be after 4 missed payments). Sainsburys personal Loan (unsecured) - taken Jan 2022, original amount £25,000, 8.6%.  Monthly payment £514.  Currently owe £14000.  Missed 2 payments.  Interest stopped since April, made 1 payment of £50.00 on 7 May (offered to pay £50/month until situation reviewed prior to default - which will be after 4 missed payments). HSBC credit card APR 18.9% - £6900 currently owing, continuing to pay at least minimum payment (£180/month), not contacted them so far. Applied for Starling bank account, as advised by PayPlan to have a separate a/c from my HSBC one as they would have the right to take money from my account to pay off my HSBC cc debt if I stopped paying that. Sorry this is so long and a big thank you for reading down to the end!  I hope the detail helps with advising me on best course of action and possible/likely consequences.      
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Charging Order Scam


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Hi all

I was lucky enough NOT to be a victim of this -- but here again my Favourite Cuddly "Family Friendly" firm RESTONS seems to be involved yet again.

 

A collegue had a 10,000 GBP Charging order on a property based on an old HFC Marbles Credit Card (HFC Bank).

 

He's been paying some of it off and owes around 5,000 GBP.

 

He has put his property up on the market -- offer accepted etc etc but the Land Registry still records the ENTIRE 10,000 GBP against it in spite of the fact he's paid off 5,000 GBP on it.

 

He for love or money can't get any current statement of account from Restons giving him his current balance although with great difficulty he has managed to get receipts of money paid to the account.

 

I've reported RESTONS myself to companies house for failing to provide adequate accounts when I had the mis fortune to deal with these wretches.

 

What does he do next -- he doesn't actually have a problem with paying off the rest with profits from the property sale but the solicitors say he will only receive the sale price of the property less the ENTIRE

10,000 GBP that is in the Land Registry against the property.

 

RESTONS of course are their usual unhelpful selves saying it's not their problem (well actually they have SAID and DONE nothing -- no account balance statement etc etc) even though THEY HAVE RECEIVED almost half of the amount on the charging order.

 

So am I right in saying that irrespective of the amount you pay off the ENTIRE charging order amount stays on the Land Registry until its fully repaid.

 

Opportunity here for some profiteering at the property owners expense.

 

Cheers

jimbo

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Contact the court and ask for a redetermination hearing, provide the OFT notice as evidence and wait for the reply...

 

??

 

Re-determinations can only be requested within 14 days of the original court judgment being entered.

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Hi all

 

 

So am I right in saying that irrespective of the amount you pay off the ENTIRE charging order amount stays on the Land Registry until its fully repaid.

 

 

 

I would of thought that the conveyancer / solicitor dealing with your friends sale (thats what he/she are paid for) would be writing/contacting the company who registered the charge with a view

to them updating him with a final balance to pay upon completion and a way forward They (presumably Restons) should write back with the balance)

I reside in Dawlish Warren but am not a rabbit.

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Hi there

I would have thought so too -- but apparently what's on the Land Registry seems to be the value they want to take and its up to the individual concerned to get a refund for the overpayment from whoever.

 

I would instruct the vendors solicitors to get the statement of account from Restons or whoever --they might have more luck than getting it yourself.

 

This whole thing seems a Dogs Dinner of a mess. I suppose it doesn't happen too often since either there isn't enough equity anyway to enforce the charging order when a property is sold or people just don't pay the amount off and don't move for years and years.

 

It's not surprising that the whole issue of charging orders for unsecured debt is rapidly becoming untenable.

 

With any other type of bill whether a loan, car payment or whatever you always get a statement of account with Balance due on it.

 

Doesn't seem to work with the Land registry however -- even if they were only to do it say once a year. It really does seem that the WHOLE amount stays registered against the property until its ALL paid off (or final settlement agreed).

 

Disgusting mess where the losers are the poor individuals who for whatever reason have got into the situation. The Banks again get away with having to do NOTHING for their horrendous fees.

 

Cheers

jimbo

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I guess in regards to the Land Registry updating their files etc is that the charging order was made by a court at a particular time, simply paying off the bill bit by bit does not adjust the fact that

there is a charge outstanding and even though the amount may have reduced the order is still in place....you could imagine the huge amount of work it would cause the Land Registry if each

and every payment made was to be adjusted on the Land Registry files, you'd have to inform the various parties/courts/LR the other parties would have to inform them and all manner of things so I can

understand to a point the difficult the LR would be in should it ever become applicable.

 

I still think it is the job for the conveyancing solicitor to sort it out, it's part of their remit to sort it out.

 

What I wouldn't do is pay off the 10k to Restons in the hope that once the issue has been resolved Restons would give the 5k back etc....and I have read before on CAG where

Restons are slow if not impossible in coming forward with statements...which to me is fundamentally wrong. Press the solicitor, they know whats involved and they have

the apparatus to be able to get Restons to pull their useless fingers out.

I reside in Dawlish Warren but am not a rabbit.

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Presumably, your friend has receipts for the £5000 already paid to Restons? Those together with the original Charging Order should be enough to be able to calculate the balance outstanding, and the Conveyencing Solicitor for your friend should do this, as the buyers' Soliciitor will do a Search of the Registry and will show an amount of £10000 as outstanding, and he too will want proof of full payment.

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