Road Angels

[joffan180]

Hi, my wife bought a Road Angel, paied the Road Angel Group for a 3 years subscription, and after a short while, had problems with the unit. the unit was replaced, but Road Angel Group won't refund or transfer the subscription from one unit to another, unless the unit was bought directly from them. They did suggest that we send the faulty unit to them for assessment, which would cost in the region of £70 with an obvious unknown outcome. But as they'd already refused to refund all or part of the £99 subs we'd paid them, we didn't want to throw another £70 away in the hope that just maybe it could be fixed, nothing definite. Why do Road Angel allow various retailers to sell their units, but then reserve the right to have full control over the subscription when a unit needs to be replaced because it's faulty? We even contacted Trading Standards Institute, and, in brief, the reply basically said, 'tough!' If anyone is thinking of buying a Road Angel, please do think carefully as to where you buy it from, as if it's not direct from the Road Angel Group, and you end up with a replacement unit, you'll lose your subscription. Has anyone else had this happen to them?