Vodafone- the biggest scam of mobile networks. and possibly the most incompetent too.

[runningfreak789]

I left Vodafone about 3 months ago, and guess what came through the post? A £633 bill for early termination of services despite me cancelling both my phone lines before any dues had to be paid.

 

I upgraded my primary line and didn't like the phone and sent it back, but thought that I would like the HTC Desire and signed up for a second line due to the fluctuating stocks. Hence, I ended up with a second line. But, being an iPhone fan, the HTC never really compared with the iPhone 4 and I decided to return it within the 7 days policy. So that wasn't the issue, got sent the bag, sent it back special delivery, and rung to confirm they actually had the handset and all was cancelled. Off with my PAC code to another network for a cheaper iPhone.

 

When I rung yesterday, they said that there was no record of my phone going back into the warehouse and the person I spoke to didn't record it on my phone notes (###### incompetent customer service fools), and now I have to wait the weekend whilst this £633 looms over my head. Like seriously, VODAFONE?!

 

Also, I asked for my NUC for my iPhone 3gs given that all dues had been paid and it was unlocked. So why does Vodafone suddenly turn round and say 'oh but you still owe us'. I think it's Vodafone's [problem] of trying to claw more money out of me, but beware Vodafone, you've messed with the wrong person. Smear campaigns and possibly a law suit will be coming your way...

 

Now because we're going back 3 months here, I have chucked away the receipt after speaking to the customer service agent who CONFIRMED THEY HAD MY HANDSET AND THAT ALL IS CANCELLED.

 

I've had 2 contracts with Vodafone (12 months and 18 months) and always paid by direct debit, and never had an issue with them till today. I've sent back faulty handsets and now they are turning back and saying oh we never received it. I'm definitely not paying this stupid £633 because I have no phone of Vodafone's and I've returned it ages ago. Why now, Vodafone? The letter also stated that I have been sent a final bill- no such thing. Liars.

 

Seriously, Vodafone, I'll never ever sign another contract with you ever again. And I think you should stop hiring customer service agents who don't do what they are supposed to do!

 

PS: they deleted this from their eforum. talk about rights of expressing discontent.

[rebel11]

Hi running

 

Welcome to CAG

 

The guys will advise as soon as they are available. I'm sure Lee from Vodafone will advise.

[MARTIN3030]

Follow guidance given here; http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems

[Lee Vodafone Company Rep]

Hi runningfreak789,

 

I'm sorry to hear about your dissatisfaction with the level of service you've received here but thanks for making us aware of this.

 

So we can assist you further could you follow the information in the pinned thread which Martin has linked you to in order to email your details to us.

 

Once you've recieved the automated reply could you update the thread with the reference number so I can make sure it reaches and I'll come back to you as soon as I can.

 

In regard to your concerns over your posts being removed from our eForum I can assure you that this's done due to your query relating to you account and as such the moderators on there can't really assist further without accessing your account. As such, they would've removed the thread and sent you email asking you for your details.

 

Kind regards and I look forward to hearing from you again soon.

 

Lee

 

Web Relations Team

 

Vodafone UK