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    • Well we can't predict what the judge will believe. PE will say that they responded in the deadline and you will say they don't. Nobody can tell what a random DJ will decide. However if you go for an OOC settlement you should still be able to get some money
    • What do you guys think the chances are for her?   She followed the law, they didnt, then they engage in deception, would the judge take kindly to being lied to by these clowns? If we have a case then we should proceed and not allow these blatant dishonest cheaters to succeed 
    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
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More Than Car Insurance renewal - false claim information!!!!


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I am posting on here after spending hours of arguing with More Than Car Insurance Non -UK call centres and getting absolutely nowhere!!!

 

I have recently received my More Than Car Insurance Renewal Papers, and noticed that they have falsely added a 'claim/incident' onto my paperwork.

 

Stating 11/01/10 My name 'Fault'

 

I have never had a claim! So you can imagine my suprise that they have logged this!!!!

 

I have since called the claims department who have confirmed to me that this paperwork is incorrect and there is no claim on my insurance. To my relief.... however... Despite this, the Customer service department are telling me that they cannot remove this false information from my paperwork, but will not tell me why.

 

I am going round and round in circles.

 

Right now I am so frustrated because I need to send my renewal schedule to my new insurance company within 10 days, but it currently has the wrong information on it!

 

I am waiting for a call back from the complaints department, but so far everyone I have spoken to has just repeated the fact that they cannot remove logged information, and that it must have happened for it to be on there?!?! - and then going on to accuse me of overriding my insurers and trying to rectify an incident in a 'back hander' type situation - unbelievable! I am flabbergasted that my own insurance company has just decided to add information to my paperwork and will not remove it at all! - and then to add insult to injury - accuse me of lying!?!?!?!

 

If I send this paperwork to my new insurance company as my 'proof of no claims', it will only create more headaches with my new insurers - because of the false information that I am fighting to have removed.

 

But I need car insurance so I can drive!

 

If I cannot provide the paperwork within the next week, I will have NO insurance.

 

The paperwork states that I am 'entitled to 5 years or more no claims bonus', but yet I still have the incorrect incident/claim showing on there!

 

Help, what can I do to get my schedule correct in time for my renewal!

 

 

Any ideas how to find a helpful member of staff at More Than insurance.

 

Shocked & very worried....:confused:

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Hello and Welcome,

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Suggest you try to get hold of their UK based complaints team.

 

Morethan Customer Relations

1st Floor

Bowling Mill

Dean Clough

Halifax

HX3 5WA

 

email - [email protected]

 

Telephone No. 0800 980 8462

 

I suspect that they have a system issue. Once the renewal notice has been issued, they can't amend the details and then reissue.

 

But this does not stop them sending you a letter confirming the no claims discount information. They will have a standard letter confirming the details, that your new Insurers will need.

We could do with some help from you.

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