I am posting on here after spending hours of arguing with More Than Car Insurance Non -UK call centres and getting absolutely nowhere!!! I have recently received my More Than Car Insurance Renewal Papers, and noticed that they have falsely added a 'claim/incident' onto my paperwork. Stating 11/01/10 My name 'Fault' I have never had a claim! So you can imagine my suprise that they have logged this!!!! I have since called the claims department who have confirmed to me that this paperwork is incorrect and there is no claim on my insurance. To my relief.... however... Despite this, the Customer service department are telling me that they cannot remove this false information from my paperwork, but will not tell me why. I am going round and round in circles. Right now I am so frustrated because I need to send my renewal schedule to my new insurance company within 10 days, but it currently has the wrong information on it! I am waiting for a call back from the complaints department, but so far everyone I have spoken to has just repeated the fact that they cannot remove logged information, and that it must have happened for it to be on there?!?! - and then going on to accuse me of overriding my insurers and trying to rectify an incident in a 'back hander' type situation - unbelievable! I am flabbergasted that my own insurance company has just decided to add information to my paperwork and will not remove it at all! - and then to add insult to injury - accuse me of lying!?!?!?! If I send this paperwork to my new insurance company as my 'proof of no claims', it will only create more headaches with my new insurers - because of the false information that I am fighting to have removed. But I need car insurance so I can drive! If I cannot provide the paperwork within the next week, I will have NO insurance. The paperwork states that I am 'entitled to 5 years or more no claims bonus', but yet I still have the incorrect incident/claim showing on there! Help, what can I do to get my schedule correct in time for my renewal! Any ideas how to find a helpful member of staff at More Than insurance. Shocked & very worried....