£1567 Eon bill for 6 months electric?? Please HELP

[cheekyblade]

Hi - in short my husband and I have just been informed by Eon, by letter, that we are £1567 in debit on our electric account. In December 2009 we were paying by direct debit and our account was over £500 in CREDIT. They wrote to us informing us that they were reducing our direct debit payments to £37. We have continued to pay this amount since Dec 2009. However by March 2010 this account had gone to £467 in debit and our last bill has gone to £1567 in debit. Now I know I like a nice hot bath and the water needs to be heated to do this but I live in a flat, my husband and I are both full time professional working people and we have no children. My husband is attempting to contact them currently and they say they are 'looking into the account to come up with a suitable outcome to suit all'. My query is - how on earth could our account have gone from £500 in credit to £1567 in debt in a matter of months (the Eon man on the phone simply said 'he thinks we've been paying to little...'). Does anyone have any advice. Are we liable to pay this amount? Does anyone have any suggestions. Our tariff is heatwise with Eon. Any advice would be greatly appreciated.

Karen xx

[cheekyblade]

After a brief phone conversation they say that Eon bills for this metre in 2 parts and they never set up the second part. They are still saying we're liable and they are going to look into what can be done as a 'good will jesture'. This still doesnt seem good enough - and another thing is the amount of electric charged for, for 2 full time working people????

[dx100uk]

if they never billed you the '2nd part' then they connot go back further than 1yrs back billing

how long have you lived there or been with EoN?

 

dx

[cheekyblade]

Thanks - Ive lived in my flat for around 6 years and been with eon all that time. Maybe the bill is so large because they are billing me for the second part of the bill since I moved in. Are they obliged to tell me that Im only liable for 1 years back payment?

[nottslad]

Is it an all electric property? Sounds like you have an RHT meter, which controls your heating and hot water seperately do your normal electricity, there will be 2 MPANS registered, and I have seen it before where the second MPAN is not set up and then this kind of situation occurs.

 

They can only back date the under billed charges by one year in this circumstance under the billing code, however all the payments you have made can be used to off-set any credit to the account.

 

Once the bill is corrected, they will offer you an extended pay arrangement, most likely by DD to cover your ongoing consumption and repay whatever may be left