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    • go do a Direct Debit Guarantee Clawback to your bank if you've now got control of his bank account finny.
    • Hello, Just to check I understand things right, he moved to a nursing home, you then kept paying the rent for a period of time whilst you sorted his belongings. You have asked to give notice and asked for backdated payments of rent from when you first asked which went ignored? They are still taking rent payments.   Have I understood correct?   If I've got anything wrong please correct me.
    • I contacted Sanctury housing in August 2023 after informing them my father in law who had Dementia had moved into a Nursing home December 2022. We kept the flat for 8 months until such a time we could accomodate some of his furniture that my wife wanted to keep. I contacted them in August 2023 to let them know the situation by email as I was the named person that could speak on his behalf. I informed them that we had left it to late for POT and were seeing a solicitor for Deputyship of his financies. I asked them what information would they need in order to give notice on the flat and we could provide details of his condition and nursing home. This went ignored I left it a month and then called them October 2023. I was promised a call back from a manager over the next few days. This never happened and it was end of November when I contacted them again and they had no record of me calling them. I explained the email and again I was told the local manager to the area would call me. This never happened and I ended up emailing them in January 2024 with a copy of the email from August. Again this went ignored and I had explained to them that we couldn't just go to the bank and stop the DD as we had tried. This email again went ignored. I then had a letter written to our home address in February asking us to get in contact with them (local manager) as they were concerend nobody was living in the flat. He had an email address so I copied in the last 2 emails to say I had been trying to give notice since August 2023. I also stated that I would like the rent that was paid from August 2023 refunded back to his account as I had officially tried to give notice then and it went ignored. He replied to us about wanting to look at the flat then notice could be given once he had contacted the nursing home to confirm he was actually living there now. Notice was giving for the 22 March 2024 and this would be when rent would stop and no further payment would be taken by this point. The fact I asked to be back dated went ignored. I have since noticed on 2 banks statement for April and May that they are still taking Rent payments of £501 from his bank. Further to this which seems very strange. He was with Eon Next for his utility bill again we were having problems getting this stopped as they needed a named person on his account which there wasn't one despite me managing his online account for him. I didn't check the email address that often that I used to set it up and went to check as noticed the credit he had built up with not living there was all getting refunded in February. The email said £600 would be refunded to his account with a (sorry you are leaving us message) but how can he leave as nobody but himself had access to speak with them. I also noticed the lady in the flat above him had a letter from her bank sent to his address with his address details but his name which was dated 4th March well before we had given notice and it said (thank you for giving us your new address details) we have set all this up for your account.   So Sanctuary housing must have been aware he wasn't living there from the ignored emails for the lady above to start changing address details to move into his flat before the housing manager had even got in contact to ask if anyone was living there. What I basically want to know his do we have any legal standing to claim the rent back from when I first contacted them in August 2023? There is roughly £3000 to come back  
    • lowell letter = we've mugged you once - why are you not paying this other debt....😎
    • i see you are posting this all over the internet too. here you say it was returned by the safety camera dept UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please? WWW.FTLA.UK UK, Wales Returned NIP Nov23 - Heard Nothing - Now It's been returned as refused and have SJPN Form. Help please?  
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Reminder Notice of assignment


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Checked all my paperwork the only correspondence to this case from HFO was in sept 2008 when they sent me a sorry we missed you First Direct Logistics Ltd Card. (Once Bitten Twice Shy) I did not respond. Also in October 2008 i recieved a phone call from them re the debt at which point i refused to discuss it as they had sent no paperwork to me!

I have no doubt that they will subsequently say they wrote to you and make up copies of the NoA, etc. We've all had that! So, no correspondence other than the First Direct Logistics card. which doesn't count as it is a 'misleading' communication?

 

Also the default dates on experian and equifax dont match they are a month out and the start dates are incorrect too.

What are these dates, roughly? How do you know what the start dates should be?

 

More queries!

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Yes i have an original copy of the agreement, looking back perhaps it was june 2008 and not october they rang about it but all i've had by letter other than the 2nd notice of assignment is the card!

CCA sent Crapquest ran away...

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date on agreement is 1 and 2 days out on credit scores. Default dates are a month different on each agencie report. i am possive i have not made any payment on this account since 2004

CCA sent Crapquest ran away...

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Because HFO won't have that info, and it will only serve to make them suggest you therefore acknowledge the debt. Why correspond with HFO when you don't need to? It will only bring grief!

 

It may be easier simply to call Welcome and try and find out over the phone. They should still have the info, and you should know the answers to any security questions.

 

You might even want to contact your bank and see if they can tell you when payment went out.

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40 Days is the time they have to comply with the SARs request and in my opinion and given HFO seem to have had the agreement assigned to them in full title then I WOULD request the SARs from them as well

I reside in Dawlish Warren but am not a rabbit.

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40 Days is the time they have to comply with the SARs request and in my opinion and given HFO seem to have had the agreement assigned to them in full title then I WOULD request the SARs from them as well

 

But at the moment, a CCA request is probably the only useful thing to request from HFO. Don't you think a SAR to HFO will only duplicate the request and cost another tenner?

 

The first priority before engaging with HFO is to establish whether the account is SB, or when it will become SB. There is no legal action at present, and HFO are notoriously slow at getting anything done (it's taken them years to write the first letter!).

 

Further, as you will have seen from VJohn82's thread, the nature of the assignment to HFO will, I would aver, be very suspect. We have a lot of documentation that can wrap them in knots. I can guarantee that HFO will say this debt belongs to HFO Capital Ltd (Ireland). It almost certainly does not. I'd keep this tinder dry for now.

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But at the moment, a CCA request is probably the only useful thing to request from HFO. Don't you think a SAR to HFO will only duplicate the request and cost another tenner?

 

The first priority before engaging with HFO is to establish whether the account is SB, or when it will become SB. There is no legal action at present, and HFO are notoriously slow at getting anything done (it's taken them years to write the first letter!).

 

Further, as you will have seen from VJohn82's thread, the nature of the assignment to HFO will, I would aver, be very suspect. We have a lot of documentation that can wrap them in knots. I can guarantee that HFO will say this debt belongs to HFO Capital Ltd (Ireland). It almost certainly does not. I'd keep this tinder dry for now.

 

I'd go for that save for the idea that it may be approaching stat barred, hency why HFO have been in touch, keeping them busy for a further 40 days and perhaps past the stat barred limit will do no harm save for the ten squid from a pocket. I'm with you that HFO are slow but having the correct information to hand when writing to them staing 'thanks for the SAR 's information, btw please see enclosed part thereof of the SARS that quite clearly shows that this debt is now Statute Barred etc...

 

That would be my route...

I reside in Dawlish Warren but am not a rabbit.

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We have so much up our sleeves that we could keep HFO chasing their tails for months!

 

It will be interesting to see what they come up with as T&Cs if CCA'd - on credit cards they usually grab any old ones and swear blind they're the originals.

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I'm giving welcome a week or two to come up with SAR then will SAR HFO to slow things down a bit. I have been racking my brains and don't think i have ever made any payment back to this loan that started 28/01/2010 it was for £500.00. If i remember rightly I missed the first and suddenly they added stupid charges to the account and become rather unpleasant. What i don't understand is why the debt took 18 months to deafault tho. Unless thats just the way HFO have registered it on my credit files. There was no mention of this debt or the 2 mobile phone debts i had on my file until i pointed this out to HFO 2 years ago and suddenly they all appeared, I've learn't now though to keep my mouth shut. ( I was only in discussion with HFO 2 years ago re 2 mobile debts never really mentioned this debt other than when they called once i said no paperwork and hung up on them.)

CCA sent Crapquest ran away...

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  • 4 weeks later...

I have recieved my SAR from welcome. Instant noticable differerence is that the default they served me is dated aug 2004 and the default HFO have registered on my credit file is 12 months later same month but 2005???????? Still reading through the rest as is all abbriviated and welcome have supplied me with a key to the abbriviations but its not easy. What next?

CCA sent Crapquest ran away...

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Is there a statement of the account ie. showing it being opened but no payments applied?

 

Don't be confused by the default date on the CRAs - it's nothing to do with the statute barred clock. What needs to be established from this is that no payments were ever made to the account.

 

If the account started in Jan 04, then I would aver that by April 2004 with no payments or acknowledgment, the SB clock had already started ticking.

 

The fact that you received a DN in Aug 04 is irrelevant.

 

Further, only registering the default with the CRAs a year and a half later is out of order - it should be done reasonably contemporaneously with the account going in to default (though they do not have to be done at the same time - they are distinctly different types of 'default'). This is worth a complaint in itself.

 

I would now be tempted to send the SB letter - if they then continue to harass you, or claim it is not SB and fail to prove that, then it will be time to complain to the OFT (for what little it's worth).

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No there is no infomation in regards to who or when debt was sold

 

Did you request this info specifically in your SAR? Go back and ask for the SAR to be fully complied with! Maybe try by phone again.

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I have recieved the following:

 

Copies of the original agreement

2 copies of a direct debit mandate

Various trace reports

2 copies of the default notice

Customer notes heavily abbreviated with an abbreviation explanation sheet which does not cover all abbreviations.

 

No copies of any account info or letters that they supposidly have sent me

CCA sent Crapquest ran away...

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