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    • What type of finance is it?   HP, PCP, Loan? They want her to ring so they can bully her into making payments she can't afford...unless she can record her calls then IMHO, I'd keep everything in writing. Is £400 SSP her only income? There's no chance they will justify taking half of that.   Lodge a formal complaint with them ASAP, exhaust it, and then you can escalate it sooner rather than later, ruddy sharks!  
    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Reminder Notice of assignment


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Checked all my paperwork the only correspondence to this case from HFO was in sept 2008 when they sent me a sorry we missed you First Direct Logistics Ltd Card. (Once Bitten Twice Shy) I did not respond. Also in October 2008 i recieved a phone call from them re the debt at which point i refused to discuss it as they had sent no paperwork to me!

I have no doubt that they will subsequently say they wrote to you and make up copies of the NoA, etc. We've all had that! So, no correspondence other than the First Direct Logistics card. which doesn't count as it is a 'misleading' communication?

 

Also the default dates on experian and equifax dont match they are a month out and the start dates are incorrect too.

What are these dates, roughly? How do you know what the start dates should be?

 

More queries!

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Yes i have an original copy of the agreement, looking back perhaps it was june 2008 and not october they rang about it but all i've had by letter other than the 2nd notice of assignment is the card!

CCA sent Crapquest ran away...

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date on agreement is 1 and 2 days out on credit scores. Default dates are a month different on each agencie report. i am possive i have not made any payment on this account since 2004

CCA sent Crapquest ran away...

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Because HFO won't have that info, and it will only serve to make them suggest you therefore acknowledge the debt. Why correspond with HFO when you don't need to? It will only bring grief!

 

It may be easier simply to call Welcome and try and find out over the phone. They should still have the info, and you should know the answers to any security questions.

 

You might even want to contact your bank and see if they can tell you when payment went out.

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40 Days is the time they have to comply with the SARs request and in my opinion and given HFO seem to have had the agreement assigned to them in full title then I WOULD request the SARs from them as well

I reside in Dawlish Warren but am not a rabbit.

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40 Days is the time they have to comply with the SARs request and in my opinion and given HFO seem to have had the agreement assigned to them in full title then I WOULD request the SARs from them as well

 

But at the moment, a CCA request is probably the only useful thing to request from HFO. Don't you think a SAR to HFO will only duplicate the request and cost another tenner?

 

The first priority before engaging with HFO is to establish whether the account is SB, or when it will become SB. There is no legal action at present, and HFO are notoriously slow at getting anything done (it's taken them years to write the first letter!).

 

Further, as you will have seen from VJohn82's thread, the nature of the assignment to HFO will, I would aver, be very suspect. We have a lot of documentation that can wrap them in knots. I can guarantee that HFO will say this debt belongs to HFO Capital Ltd (Ireland). It almost certainly does not. I'd keep this tinder dry for now.

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But at the moment, a CCA request is probably the only useful thing to request from HFO. Don't you think a SAR to HFO will only duplicate the request and cost another tenner?

 

The first priority before engaging with HFO is to establish whether the account is SB, or when it will become SB. There is no legal action at present, and HFO are notoriously slow at getting anything done (it's taken them years to write the first letter!).

 

Further, as you will have seen from VJohn82's thread, the nature of the assignment to HFO will, I would aver, be very suspect. We have a lot of documentation that can wrap them in knots. I can guarantee that HFO will say this debt belongs to HFO Capital Ltd (Ireland). It almost certainly does not. I'd keep this tinder dry for now.

 

I'd go for that save for the idea that it may be approaching stat barred, hency why HFO have been in touch, keeping them busy for a further 40 days and perhaps past the stat barred limit will do no harm save for the ten squid from a pocket. I'm with you that HFO are slow but having the correct information to hand when writing to them staing 'thanks for the SAR 's information, btw please see enclosed part thereof of the SARS that quite clearly shows that this debt is now Statute Barred etc...

 

That would be my route...

I reside in Dawlish Warren but am not a rabbit.

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We have so much up our sleeves that we could keep HFO chasing their tails for months!

 

It will be interesting to see what they come up with as T&Cs if CCA'd - on credit cards they usually grab any old ones and swear blind they're the originals.

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I'm giving welcome a week or two to come up with SAR then will SAR HFO to slow things down a bit. I have been racking my brains and don't think i have ever made any payment back to this loan that started 28/01/2010 it was for £500.00. If i remember rightly I missed the first and suddenly they added stupid charges to the account and become rather unpleasant. What i don't understand is why the debt took 18 months to deafault tho. Unless thats just the way HFO have registered it on my credit files. There was no mention of this debt or the 2 mobile phone debts i had on my file until i pointed this out to HFO 2 years ago and suddenly they all appeared, I've learn't now though to keep my mouth shut. ( I was only in discussion with HFO 2 years ago re 2 mobile debts never really mentioned this debt other than when they called once i said no paperwork and hung up on them.)

CCA sent Crapquest ran away...

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  • 4 weeks later...

I have recieved my SAR from welcome. Instant noticable differerence is that the default they served me is dated aug 2004 and the default HFO have registered on my credit file is 12 months later same month but 2005???????? Still reading through the rest as is all abbriviated and welcome have supplied me with a key to the abbriviations but its not easy. What next?

CCA sent Crapquest ran away...

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Is there a statement of the account ie. showing it being opened but no payments applied?

 

Don't be confused by the default date on the CRAs - it's nothing to do with the statute barred clock. What needs to be established from this is that no payments were ever made to the account.

 

If the account started in Jan 04, then I would aver that by April 2004 with no payments or acknowledgment, the SB clock had already started ticking.

 

The fact that you received a DN in Aug 04 is irrelevant.

 

Further, only registering the default with the CRAs a year and a half later is out of order - it should be done reasonably contemporaneously with the account going in to default (though they do not have to be done at the same time - they are distinctly different types of 'default'). This is worth a complaint in itself.

 

I would now be tempted to send the SB letter - if they then continue to harass you, or claim it is not SB and fail to prove that, then it will be time to complain to the OFT (for what little it's worth).

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No there is no infomation in regards to who or when debt was sold

 

Did you request this info specifically in your SAR? Go back and ask for the SAR to be fully complied with! Maybe try by phone again.

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I have recieved the following:

 

Copies of the original agreement

2 copies of a direct debit mandate

Various trace reports

2 copies of the default notice

Customer notes heavily abbreviated with an abbreviation explanation sheet which does not cover all abbreviations.

 

No copies of any account info or letters that they supposidly have sent me

CCA sent Crapquest ran away...

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