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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Barclaycard Goldfish


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Hi All,

Requested a cca from the above and received a letter today showing my current balance and available credit, they also stated the cca would follow under seperate cover, then it goes on to say that CPR rules do not intitle them to issue the cca before proceedings start ? They also state that under no surcimstances should payment be stopped or they will inform me and issue a default and i should pay as per my terms of my credit agreement, it says that a party may apply to the court for a pre action disclosure in very limited circumstances which do not apply in this case,

They also say that there is no formal obligation for them to provide documentation to validation of debt correspondance

 

They also stste the outstanding sums is legallydue and payable

 

Is this a standard letter or jst b---l :confused:

 

Please help, what next

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they have 12+2 working day after receiving the request to fullfill their obligations, if you do not recive the documentation within this timespan, you send the 'account in disput' letter.

 

You can then legally withhold payment until such time as they comply with your request. CPR rules have no baring on a CCA request.

 

They will default if you don't pay and they will trash your credit files.

How old is this account?

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thanks alf,the account is prob before 1997 as its a old golfish card, can they still default you if you are legally withholding payment after they have broke the rules?

 

how long does it take to issue a default?

 

Many thanks alfwithhair

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barclaycards MO is a couple of letters saying you have missed payments, then they pass it to their in house collection monkeys Mercers, who will send letters every 2 days telling you the world will cave in if you do not contact them immediately anf your phone will never stop ringing.

 

After about 3 months Mercers will issue a default notice, wether it will be a compliant one is anybodies guess.

 

They will continue to houds you to death for a further 3 months before faming it out the another outfil, to start the whole process again.

 

If the account it that old there is NO chance they will have any enforceable paperwork,

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  • 4 weeks later...

As the last post got t&cs as a cca, wrote to them offering £21 per month as struggling at the moment, sent the account in dispute letter and are getting 5 phonecalls per day, i have got a truecall but they still seem to get through to the answer machine even though im blocking there numbers, how mwny numbers do they use ? so i can zap them on the machine. Can anyone give me my next move as they seem to be totally ignoring me?

How do i stop them phoning if they have not fulfilled issuing a legal document

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hI,

 

They have various call centres around the world, they use 6 to 7 different numbers. 084530070257, 08453512270, 08453512269, 08453512268

these are just some. There is a list somewhere.

 

As the last post got t&cs as a cca, wrote to them offering £21 per month as struggling at the moment, sent the account in dispute letter and are getting 5 phonecalls per day, i have got a truecall but they still seem to get through to the answer machine even though im blocking there numbers, how mwny numbers do they use ? so i can zap them on the machine. Can anyone give me my next move as they seem to be totally ignoring me?
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Thanks rebel11.,

no have not sent a harasment letter yet, can you advise on one ? thought offering then at least a min payment and asked them and my other cards to freeze te intrest and charges, they have not complied so i am hoping they will agree to this, if they dont i was thinking of just keeping my £21 per month anyway as ive not broken the law, they are in breech, I THINK?

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In your truecall, go onto the internet control panel and turn on 'STARRED' callers only, OR, turn on the 'Code Access Only' and everyone then has to enter your access code before your phone will ring, alternatively give them a bell and ask them how it should be set up to stop them even leaving messages, they are excellent, and will be able to adjust your settings for you there and then.

 

Can you scan and post up here what they did send you? If your confident it is just T&C's then, send them the 'FAILED' letter;

http://www.consumeractiongroup.co.uk/resources/templates-library/86-debt-collectors/571-failiure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

 

And STOP all payments to them until such time that they do send you the correct enforceable documents you requested.

 

Ok Just read your post again and can see you have already sent the in dispute letter, have you a record of them receiving it ie, a signature for it?

 

Stop ALL payments to them now. And ring Truecall, if the above doesn't work for you.

 

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Cheers boo,

Ill try that on the machine first, Jst sent the account in dispute letter yesterday, ill post the documents on here tomorow as they are at my office in a file,yip im almost sure its jst the usual bla bla bla from barclycard as it is an old account

ill try the machine in a mo and keep you posted boo

Thanks again

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I've just written to the OFT about them. I haven't received calls for the last couple of days after having 6 a day for the last six weeks, I sent in genuine complaints besides the CCA stuff, all they want to do is collect money, not resolve my complaints.

 

Have you got any late charges?

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Ill do the same , the more the better i think

Yip i will have ,also they took ppi from my account for years (im self employed), so ill need to subject accress request them to,

How are you getting on with your claim with them??

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went on the true call control panel and sorted that out boo, Thanks again m8 , thats another thing sorted, all going the right way for a change

Thanks rebel will do that to, christ i think the whole balance will be due back

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went on the true call control panel and sorted that out boo, Thanks again m8 , thats another thing sorted, all going the right way for a change

 

TrueCall really is the puppies privates!:D

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Got another letter yesterday from barcleycard,

Basically thay say that the t&cs are sufficiant which shows my credit limit and balance, They say when the original agreement is varied they only have to send you the current credit agreement as this contains the terms of the regulated agreement

They did not send me any signed document , or anything showing intrest from the time the card was taken out

It goes on to say the money is legally due and they will proceed with the collection of the debt bla bla bla

Is this a normal letter? as i put the account into dispute and sent a subject access request

It contains 2 pages of Questions and answers about consumer act 1974 ect

Basicaly there saying they have provided everything they should have and they want paid

Its from customer Services

Please advise anyone

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Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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