Jump to content


  • Tweets

  • Posts

    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. Apparently there is a max 3 hours limit which we were not aware of. This means taking kids to softplay and then having a meal on one of the restaurants will more than likely take you over the limit. Makes us wonder how they deal with people staying in the hotel as the ANPR seems to be in public street that leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
    • honestly you sound like you work the claimant yes affixed dont appeal to anyone no cant be “argued either way”  
    • Because of the tsunami of cases we are having for this scam site, over the weekend I had a look at MET cases we have here stretching back to June 2014.  Yes, ten years. MET have not once had the guts to put a case in front of a judge. In about 5% of cases they have issued court papers in the hope that the motorist will be terrified of going to court and will give in.  However, when the motorist defended, it was MET who bottled it.  Every time.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Bit of an unusual one.... desperate!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5268 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

Not quite sure how to put this as its a bit delicate so I'll go from the top....

 

My sister lost her job, and then her partner died leaving her to raise their daughter. Debts mounted up she struggled on but ended up having a breakdown and was caught shoplifting. The first, last and only time in her life. The store recovered the goods off her and she ended up in court. She really was in a state and the judge plainly saw this and although issued a heavy fine, he could see she was genuinly a good person having a very bad time. She was so ashamed and cant even bring herself to tell her parents - im the only one that knows.

 

That said I'm not condoning what she did, just trying to explain the extenuating circumstances.

 

She paid the fine at the court and we thought that was the end of it.

 

She found out yesterday that a debt recovery firm have been sending letters to an old address saying that she owes them £250 for damages and are taking out a civil suit against her to get the money. She hasne replied due to them sending the letters to her old address.

 

On 12th Novemeber they gave her 14 days or they would start court proceedings. There have been no further letters but as she only got the letters passed on yesterday, she is now beside herself again and very upset and stressed. I readlly cant see her go through all this again in court she is so distressed.

 

I have said I think it seems to be excessive at best that they are claiming for 'costs'. She was held at the store for 1 hour before the police arrived and I dont know how much a security guard earns an hour but I'm guessing its not £250.

 

She has paid a heavy fine for the offence, and has expressed her shame and apologies to the judge. Is this right that she has to pay again?

 

Any advice is greatfully received.

Link to post
Share on other sites

She pays damages or costs if the judge orders it, that is it plain and simple tell them to show proof from the court, as they won't be able to report them to the proper bodies. Can you post up the demand letter removing all personal details I think it would make interesting reading, you only need to pay damages if the court ordered it.

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

Link to post
Share on other sites

oops.... they are trying it on with the court threats it will NEVER HAPPEN report them now OFT TS. Tell your sister that CAG said stop worrying they are pond life out for a quick buck just ignore them.

I have no legal training, any knowledge I have has come from this forum, and my own experiences. Always balance up any advice you get with your own common sense.

Link to post
Share on other sites

Disgraceful behaviour... I would countersue for harassment. The law has dealt with this case appropriately. The shop retained the benefit of the goods. Therefore there is no further costs issue.

 

Any defence would be to put the Claimant to strict proof of the damages/losses in question.

 

I would tell her not to worry until a Claim Form arrives. Then post it up here and we can deal with it then...

 

OR

 

I would be happy, if I had all of the facts should you wish to reveal them, to draft a letter.

 

Good luck to her :-)

Link to post
Share on other sites

Hi...

 

I heard about this on radio two jeremy vine was disscussing it...let me go find it and will post up for you

 

MJ

 

Here you go...

 

 

CITIZENS Advice has criticised a Nottingham company in a report about businesses which pursue shoplifters for compensation – often without crimes being reported to police.

Retail Loss Prevention, a centre for retail research, features in a report out today entitled 'Civil Recovery: Unreasonable Demands?'

The CAB says it has been dealing with increasing cases of clients accused of shoplifting or employee theft who are then pursued for "substantial sums of money" as compensation.

It says: "Criminal charges are rarely brought and often the police aren't even called.

"In some cases the intent to shoplift is questionable. Clients are then surprised to receive a letter demanding a large sum of money, weeks after the event, when they had thought the issue was resolved.

 

"We believe the manner in which these requests for payment are made, and the threat of escalating costs and court action may constitute 'deceitful', 'unfair' and 'improper' business practice, as defined by the OFT.

"Whilst Citizens Advice doesn't condone crime of any kind and does not underestimate the cost to retailers, we believe that if retailers are dissatisfied with the level of governmental action against retail crime, and seek civil redress, they must do so using means that are transparently fair and proper."

The report says Retail Loss Prevention was founded in 1998 and its registered office is at Nottingham-based law firm Actons Solicitors.

RLP managing director Jackie Lambert said: "Civil law is there for us to take action.

"Shoplifting is the one area of crime that has increased where all other areas are decreasing.

"Sadly in Britain today people in their homes are having to take more security measures because of things happening.

"It is a claim for compensation. If somebody commits a wrongful act you have the right to take out a civil claim to recover the cost that has been incurred."

Edited by mandyjayne

__________________

CAG Depends Purely Upon Donations. Please help us to continue helping you, and give what you can - Thank you:grin:

Click to donate

 

Please click my scales, if you feel the need;)

Link to post
Share on other sites

Thank you all so much for the advice and support. I've spoken to my sister and she is coming round tonight to have a look at the forum and your messages. She is bringing her letters and will post up the last one she had as requested.

 

I can understand them wanting to try to prevent it happening but i dont see what they are wanting compensation for - they recovered the goods and my sister mentioned that part of the fine she had was detailed out to cover costs and compensation to the store. Again, will post details later.

 

Thanks for that MJ, what a cheek they have! I know the crime shouldnt happen in the first place but they are the pot calling the kettle black!! At least she isnt the only one, and also I noticed them trying to get people who haven't actually done anything... insanity.

 

Anyway, once again a massive thank you for all the advice so far :)

Link to post
Share on other sites

Retail Loss Prevention have been so active they've been awarded their very own section on this forum. I think you'll find a lot of help in there for your sister.

 

Retail Loss Prevention subforum

As of 03/03/12 please do not under any circumstances wait for my further input or guidance on any current thread or defence of a court claim I might have been involved in on or through Cag.

Jasper1965

Link to post
Share on other sites

Blimey Jasper...just peeked in on that thread:eek:

 

didnt realise that was on here...i heard that jackie lambert (think her name is) on the radio bigging up her so called compensation company, they are the real crooks in all this ! what a joke.

 

Good luck northern lass hope sis sorts it out

 

MJ:)

__________________

CAG Depends Purely Upon Donations. Please help us to continue helping you, and give what you can - Thank you:grin:

Click to donate

 

Please click my scales, if you feel the need;)

Link to post
Share on other sites

The really annoying thing with this is that, while I cannot condone shoplifting, retailers build in to their costs and prices the likelihood of shoplifting. We all pay for it. It is regarded as something you cannot prevent 100%, therefore its cost is factored in. Any retailer not factoring it in is a liar or a poor business model.

 

So, the retailer budgets for the costs of shoplifting AND wants compensation?

 

This is a case of the boot on the other foot - while claims management companies go after the banks to remove credit card debts in a [problem] industry, we now have the retailers going after joe public through a third partythrough a third party like Retail Loss Prevention (which takes a fee/cut) in a [problem] industry.

 

If it were the public going after the retailers through a fee-taking agency, the retailers would be calling 'foul'. Hypocritical turdbrains.

Link to post
Share on other sites

please correct me if i am wrong as i do not know

 

if someone has been arrested for shoplifting, it goes to court, judge does a 100 quid fine

 

that the end of the matter

sentanced has been passed

 

surley the rlp has no claim as case has been closed by the court

Link to post
Share on other sites

As it's technically a civil case following a criminal case, I'm wondering if they may be able to try it on. But try it on is certainly what these [problematic] are doing. RLP acts as an agent for the shop; so the £250 claimed includes their 'costs' - wonder what portion the shop gets for no risk?

Link to post
Share on other sites

The CAB report is worth a read. One of the highlights is that it shows that in fact RLP don't take anyone to court, and that other firms who are also involved in this murky business lie about their legal 'successes'.

 

That it is.

 

What is disturbing is the fact that 'legal scams' appear to be a major growth industry and that the SRA is taking no action whatever, despite having a clear duty to do so.

 

David

Link to post
Share on other sites

This is the first 'legal [problem]' I know of where a solicitor helps a 'big fish' go after the small man. Usually they mug Joe Bloggs with lies and deceit about their 'successes'.

 

I have an acquaintance who won't let me help me with their credit card debts because they think it's better to pay an up-front fee to a [EDIT] who is 'authorised by the Ministry of Justice - just have a look at our web site', they were told. Must be ok, then... :rolleyes:

Link to post
Share on other sites

Many, many thanks people - my sister was all ready to pay to get the slimes off her back but now she has read through she is a converted CAGGER!!

 

She will igniore the letters *IF* any more come through but she had a final, final, final one 2months ago and nothing since. Fingers crossed.

 

VJohn82 - Should we need your expertise I'll get in touch - thank you for the offer :-)

 

Once again, thanks for all your support and help. :-)

Link to post
Share on other sites

Reading this thread makes me wonder why we don't all shop online and then RLP would be stuffed.... seriously though their antics are rather worrying and maybe you could get your local MP involved in getting them told off from on high.

 

I hope your sister manages to get her problems resolved, don't forget we can help with most issues relating to debt now and offer constructive support.

 

Give your sister (and yourself) a virtual hug from me for finding out she does have rights.

Link to post
Share on other sites

From what I can make out it is in effect a [problem] run along the same lines as private parking tickets, which also have no basis in law. If you ignore them, they will send a few threatograms and then go away. Having said that, a lot more worrying is this database that thy claim to have set up. I sincerely hope that the Information Commissioner can do something about that.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...