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    • Hi all, hope you can help. I've received a £4k repair estimate from the main dealer after my 2016 F30 330e developed the dreaded drivetrain error. The qoute is for a replacement cell module and associated labour and various bits and bobs to get it done. I initially had them investigate the issue when it first popped up a year ago. They replaced the auxillary battery which 'fixed' the issue for a few months before returning. Last Novemner the issue escalated to 'Battery not charging' which would clear after powering off the car , and disappear. Took it into the dealer and they diagnoised a faulty high voltage battery under the boot but could not do any work as they needed to schedule more cars for this 'specialist high voltage work'. So they said I could continue to drive the car until they got in touch when the car could be booked in for repairs. Roll on to April, the issue became severe (battery not charging error not going away, car in limp mode one morning) and car completly died at a traffic light same day (dashboard flashing all over the place), couldnt engage in 'Drive' and had to be recovered by AA to the dealer. Turns out car was now only running on the 12v battery in the boot and that had run flat as the hybrid function had stopped working altogether. My question is whether this is a reasonable estimate. Could this be done cheaper elsewhere? The dealer has servived this car from new hence took it them in the hope they'd not point fingers at any other party. Should I be paying for this at all since I raised the issue with them before it escalted and resulted in a now expensive fault? I also suspect the KLE may have gone too based on other posts, but the dealer hasnt qouted for that yet. I worry they'll' 'discover' that after I've already shelled out for a new cell module and end up lumbered with another bill to replace the KLE. Feels like I know about what they need to do than they do. The Service Advisor has been completely useless. Any advice would be greatly appreciated.
    • The Petrol Station is Shell Garage Wickham (Hampshire ) Another person obviously had the same issue as they had called the garage previously-
    • Thanks Dave, that all sounds clear to me. In terms of avoiding PCNs, I'm not sure if I can. I need to be able to park in that spot, especially as I've got kids to lug forth and back for the school run. Likewise it's not always possible to use the MA's permit system either, as I've not always got them to hand. So, if I'm actively avoiding PCNs, then it could mean I've given in to their idiotic rules. But, I do get what you're saying, as I imagine the risks go up if they claim there are multiple PCNs to be paid at court. Not sure what to do with this one.
    • Is it possible you could qualify for a DRO (Debt Relief Order) and ditch the IVA ? https://debtcamel.co.uk/end-iva-change-to-dro/  
    • My IVA which I began in 2021 has for around a year now been passed to credit expert - I find this company and it's staff obnoxious and insensitive money grabbing monsters.  What is my legal right can I have my IVA moved to another ip what happens if Hanover sell my file?  I am ina real bad situation where my kids are unwell and this crest expert supervisor is saying I should try more than what I agreed despite my situation being very bad and kids unwell.   I feel like they are bullying me and I duh I where to turn.  I keep getting emails saying we at credit expert are in charge of your iva now but still I got messages about my review annual from Hanover which I sent documents and now I got a response from credit expert saying they think I agreed to pay more - how ludicrous is that how can I keep these bullies at bay.   Who can I complain too without messing up my IVA.  I'm going to post below what they sent me please someone help me as they are making me suicidal now. These evil people g coincidently all Indians with weak English which is another issue as communication feels like a battle each time.    Good afternoon,   We hope you are keeping well.   In accordance with the terms of your voluntary arrangement you a required to comply with the following modification:   The debtor must seek to either obtain full time employment or improve self employed income to equivalent thereof as soon as possible and a full review of the debtor’s income and expenditure must be undertaken by the supervisor. The contributions shall increase after taking into account any increased costs in respect of travel and should commence in the month following the review. If any instances of co-habitation with the debtor by any person aged 18 or over occur during the term of this arrangement and where there is reasonable expectation that board and lodging should be paid, the contribution will be added into this arrangement in full. The debtor agrees to provide an income and expenditure review in the month following any loss of child related income. Any surplus identified is to be made available immediately for the benefit of unsecured creditors in the arrangement.    In order to ensure that the terms of the voluntary arrangement are adhered to, I require you to provide evidence that you complies with the above modification along with any supporting evidence.   Alternatively, if you believe you are no longer able to comply with the modification please do inform us.   I eagerly await your response to the points raised within 14 days of the date of this email.   If you have any further queries, please contact Customer Service on ‪0800 0431 431‬ or by email at [email protected].   Thank you for your comprehension.   Plese guys advice me what I can reply as I don't have any more money for these thieves and their annual review is an annual monster nightmare how can I tell them I'm not willing to be bullied and can't paid more    تھا ks   
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theformerdebtor vs Barclaycard **won** now sold to lowell **NO CCA**


theformerdebtor
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I actually raised this specific issue with the Site Team in September.

 

I was told that the ICO (who deal with Data Protection and SAR related issues) will not deal with matters relating to credit agreements as these are covered by the CCA1974.

 

Try the FOS and see how it goes. :)

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Thanks again slick132.

 

Is there any template letter to send to FOS or do i have to do it in their way? U know, ring them and they will send the papers.

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Just receive these in the post this morning

 

 

1004.jpg

 

 

2002.jpg

Edited by theformerdebtor

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Write a letter to BC and to Nelson Guest confirming that a formal complaint has been sent to the FOS on xxdate, concerning BC's refusal to provide the credit agreement.

 

Accordingly, the a/c is in a clear and serious dispute and, if they make any further collection attempts, phone calls etc, you'll report them to the FOS for breach of the OFT Guidelines on Debt Collection.

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Thanks slick132

 

l will send everything tomorrow. Thanks

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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  • 1 month later...

Ok. I hope u guys all had a great Christmas and a better New Year.

I complained to the FOS and I receiver their first response, like usual, we have to give the chance to Barclaycard, in 8 weeks to solve the matter if not, to send everything back with the new documents. This are the letters that i received in the post, all this time in the following order.

 

http://i831.photobucket.com/albums/zz236/himenator/Image2.jpg

http://i831.photobucket.com/albums/zz236/himenator/Image3.jpg

http://i831.photobucket.com/albums/zz236/himenator/Image4.jpg

http://i831.photobucket.com/albums/zz236/himenator/Image5.jpg

http://i831.photobucket.com/albums/zz236/himenator/Image6.jpg

 

 

and the last one from Barclaysharks

 

http://i831.photobucket.com/albums/zz236/himenator/Image7.jpg

http://i831.photobucket.com/albums/zz236/himenator/Image71.jpg

Edited by theformerdebtor

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Hi Jameson,

 

I have no specific authority to confirm this but I think it would depend on whether you had an authorised o/d or not. They should not take from your current a/c and leave you with an unauthorised o/d.

 

But I think they COULD take from your a/c if this leaves you WITHIN your o/d faciltiy.

 

Hi TFD,

 

Have you complained about BC taking money from your a/c, or about them not supplying a copy of your credit agreement. Or perhaps both.

 

There is more to read here about protecting your money from being Set Off - http://www.consumeractiongroup.co.uk/forum/general-debt-issues/36790-bank-taking-your-benefits.html#post289030

 

My understanding is that a Letter of Appropriation applies to any money being paid into your account and not just Benefits. So you could write to the bank pointing out how much of your money being paid in is required to pay priority debts.

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I've moved Jameson's posts from here to avoid hijacking.

 

The thread is here - http://www.consumeractiongroup.co.uk/forum/barclaycard/244092-jameson78-bc-re-set.html

 

:)

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Hi Slick.

 

I did complain about both. For taking the money without inform me first and about their refusal to produce credit agreement. BC said that about making sure there is money left for direct debits plus 100. None of this are thruth. How about the other expenses? There is no DD for rent. I am paying the rent at the post office but they just took the money so, i didnt paid it. Now we are behind thanks to them. They should send a letter like this before to take the money, to give u time to answer back if have something to say.

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Jameson found a good link about this on the FOS Site - http://www.financial-ombudsman.org.uk/publications/ombudsman-news/40/40_setoff.htm

 

I suggest you send a Right of Appropriation letter to the bank before you pay in any more, to avoid them helping themselves further.

 

Better still, open a bank a/c elsewhere.

 

See how the FOS respond and, if you get any more collection letters from BC or Mercers, Nelson Guest or anyone else, send them a note of the FOS complaint ref. no. and tell them to back off.

Edited by slick132
reposted link

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Jameson found a good link about this on the FOS Site - banking: firms' right of 'set off'

 

I suggest you send a Right of Appropriation letter to the bank before you pay in any more, to avoid them helping themselves further.

 

Better still, open a bank a/c elsewhere.

 

See how the FOS respond and, if you get any more collection letters from BC or Mercers, Nelson Guest or anyone else, send them a note of the FOS complaint ref. no. and tell them to back off.

 

 

Thanks again, Slick. Ive read last night about that on FOS site.

 

I did try a few times to open that Right of Appropriation letter but, the link didnt work. Or is not a link, just comes up as a link!!!

 

I did open another bank a/c with another bank ;).

 

Now u suggest i should send everything back to the FOS. Ok.

 

Thanks Slick.

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

Link to post
Share on other sites

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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Got it Slick.

 

Ta

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Just another thretening letter from the Lovely Wescot :p

http://i831.photobucket.com/albums/zz236/himenator/Image8.jpg

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Share on other sites

  • 4 weeks later...

I am looking to send the bellow letter to Barclaycard.

 

Can anyone have a look and let me know if i have to do some changes please? Thanks.

 

 

"Regarding the return letter for FOS, i am still dont know how to do it. I am thinking of it yet."

 

 

 

 

Dear sirs,

 

Re account no xxxxxxxxxxxxxxxxx and my request under the Consumer Credit Act 1974

 

I write with regards to the above account number.

 

I respectfully request that you provide me by return a copy of the credit agreement which bears my signaturelink3.gif. I require this as I have reason to believe that there may be discrepancies within the agreement which may leave it improperly executed.

 

Obviously if the agreement is improperly executed I would be entitled to ask the court to consider the agreement and make a declaration of the rights of parties to the agreement.

 

I must stress this request is NOT made pursuant to section 78 Consumer Credit Act 1974 but is made pursuant to the Civil Procedurelink3.gif Rules ( Pre action protocols and Part 31.16) and therefore a copy of an application will not suffice, only a copy of the original contract in its unaltered form will suffice in these circumstances

 

Please confirm if you still hold a copy of my signed agreement and that you will provide me with this document.

 

I do not view this as an unreasonable request given that by supplying the document which I have asked for it will allow me to assess if my case has merit and will help to resolve matters possibly without the need to involve the court and will undoubtedly save costs on both sides

 

I look forward to your reply and would ask for a response by 4pm on the xxxxxxx give them 7 working days 2009

 

Yours sincerely

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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I would not send a CPR 31.16 request for 2 reasons:-

 

1. The case is being considered by the FOS, who may well get BC to send the doc't.

 

2. The CPR request is usually ignored by BC or taken by them to be a further CCA request.

 

3. Taking proactive action using CPR is now far more risky after the Manchester rulings by Judge Waksman.

 

:)

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Thanks Slick.

 

What is that about in point 3 please? I didnt hear about it.

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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You need to spend a bit more time reading if you haven't heard about the Manchester Test Cases.

 

See the first few pages here - http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/240186-dissecting-manchester-test-case-new-post.html

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I am on it.

 

There is that many to read in here....u will never read everything!!!

 

Thanks Slick.

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Share on other sites

  • 2 years later...

hello everyone and welcome back to my thread.

 

I took a long break from everything, as you can see for about 2 years. So far so good nothing happened really. The debt is now with Lowel.

 

I have this credit card from Barclay's and, everything i have done i couldn't get my credit agreement. I even involved the FOS. All they got for me was a signed application form. Same was with the SAR.

 

Not sure what to do now. I was thinking at a f & f settlement offer. I've seen lots of threads here about this most of them ending successfuly.

 

Any advice is really appreciated.

 

thanks guys

 

TFD

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Hi TFD,

 

If BC didn't supply anything more than an Application Form, experience here suggests that's all they have.

 

Unless Lowells can supply you with a credit agreement, they should be unable to take enforcement action for the a/c. If they are making demands, send them a CCA request if you haven't already done so.

 

Alternatively, you could try and negotiate a F&F Settlement with but make sure the amount you are willing to pay reflects the fact that they are in a terrible position with no credit agreement.

 

:-D

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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Good old Slick

 

Thanks for coming back that quick Slick.

 

I was thinking to push aside Lowell and tell them that they don't have anything to do with this and negotiate everything with BC, as they already put bad credit history in my file.

 

As about the F&F Settlement I wasn't thinking at more that 10%

Give a man a gun and he'll rob a bank. Give a man a bank and he'll rob everyone!

 

 

The Bank:

 

An institution, where you can borrow money if you can present sufficient evidence, to prove that you don't need it !!!

 

 

The Banker:

 

A man, who will lend you an umbrella, but want it back as soon as it will start to rain !!!

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Share on other sites

Hi TFD,

 

Do you know if Lowells now own the debt. BC should have sent you a Notice of Assignment to confirm this.

 

If Lowells are now the owners, you have little choice but to deal with them as BC would have no further legal interest in the debt.

 

If there is no credit agreement, 10% sounds like a realistic target for a F&F.

 

:-)

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There is no mention of any charges or PPI in this thread.

 

Given what you have described, I would suspect there are charges from Barclaycard.

 

If the debt has been sold on - the charges cannot be used to offset any alleged indebtedness - and should be paid to you.

 

Did you pay any charges?

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