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    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. Apparently there is a max 3 hours limit which we were not aware of. This means taking kids to softplay and then having a meal on one of the restaurants will more than likely take you over the limit. Makes us wonder how they deal with people staying in the hotel as the ANPR seems to be in public street that leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
    • Thank you for posting their WS. If we start with the actual WS made by the director one would have doubts that they had even read PoFA let alone understood it. Point 10  we only have the word of the director that the contract has been extended. I should have had the corroboration of the Client. Point 12 The Judge HHJ Simkiss was not the usual Judge on motoring cases and his decisions on the necessity of contracts did not align with PoFA. In Schedule 4 [1[ it is quite clearly spelt out- “relevant contract” means a contract (including a contract arising only when the vehicle was parked on the relevant land) between the driver and a person who is—(a)the owner or occupier of the land; or (b authorised, under or  by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land; And the laughable piece of paper from the land owners cannot be described as a contract. I respectfully ask that the case be dismissed as there is no contract. WE do not even know what the parking regulations are which is really basic. It is respectfully asked that without a valid contract the case cannot continue. One would imagine that were there a valid contract it would have been produced.  So the contract that Bank has with the motorist must come from the landowner. Bank on their own cannot impose their own contract. How could a director of a parking company sign a Statement of Truth which included Point 11. Point 14. There is no offer of a contract at the entrance to the car park. Doubtful if it is even an offer to treat. The entrance sign sign does not comply with the IPC Code of Conduct nor is there any indication that ANPR cameras are in force. A major fault and breach of GDPR. Despite the lack of being offered a contract at the entrance [and how anyone could see what was offered by way of a contract in the car park is impossible owing to none of the signs in the WS being at all legible] payment was made for the car to park. A young person in the car made the payment. But before they did that, they helped an elderly lady to make her payment as she was having difficulty. After arranging payment for the lady the young lad made his payment right behind. Unfortunately he entered the old lady's number again rather than paying .for the car he was in. This can be confirmed by looking at the Allow List print out on page 25. The defendant's car arrived at 12.49 and at 12.51 and 12.52  there are two payments for the same vrm. This was also remarked on by the IPC adjudicator when the PCN was appealed.  So it is quite disgraceful that Bank have continued to pursue the Defendant knowing that it was a question of  entering the wrong vrm.  Point 21 The Defendant is not obliged to name the driver, they are only invited to do so under S9[2][e]. Also it is unreasonable to assume that the keeper is the driver. The Courts do not do that for good reason. The keeper in this case does not have a driving licence. Point 22. The Defendant DID make a further appeal which though it was also turned down their reply was very telling and should have led to the charge being dropped were the company not greedy and willing to pursue the Defendant regardless of the evidence they had in their own hands. Point 23 [111] it's a bit rich asking the Defendant to act justly and at proportionate cost while acting completely unjustly themselves and then adding an unlawful 70% on to the invoice. This  is despite PoFA S4[5] (5)The maximum sum which may be recovered from the keeper by virtue of the right conferred by this paragraph is the amount specified in the notice to keeper under paragraph 9[2][d].  Point 23 [1v] the Director can deny all he wants but the PCN does not comply with PoFA. S9 [2][a] states  (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; The PCN only quotes the ANPR arrival and departure times which obviously includes a fair amount of driving between the two cameras. Plus the driver and passengers are a mixture of disabled and aged persons who require more time than just a young fit single driver to exit the car and later re enter. So the ANPR times cannot be the same as the required parking period as stipulated in the ACT. Moreover in S9[2][f]  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; You will note that in the PCN the words in parentheses are not included but at the start of Section 9 the word "must" is included. As there are two faults in the PCN it follows that Bank cannot pursue the keeper . And as the driver does not have a driving licence their case must fail on that alone. And that is not even taking into consideration that the payment was made. Point 23 [v] your company is wrong a payment was made. very difficult to prove a cash payment two weeks later when the PCN arrives. However the evidence was in your print out for anyone to see had they actually done due diligence prior to writing to the DVLA. Indeed as the Defendant had paid there was no reasonable cause to have applied for the keeper details. Point 24 the Defendant did not breach the contract. The PCN claimed the Defendant failed to make a payment when they had made a payment.   I haven't finished yet but that is something to start with
    • You don't appeal to anyone. You haven't' received a demand from a statutory body like the council, the police or the courts. It's just a dodgy cowboy company trying it on. You simply don't pay.  In the vast majority of these cases the company deforest the Amazon with threats about how they are going to divert a drone from Ukraine and make it land on your home - but in the end they do nothing.
    • honestly you sound like you work the claimant yes affixed dont appeal to anyone no cant be “argued either way”  
    • Because of the tsunami of cases we are having for this scam site, over the weekend I had a look at MET cases we have here stretching back to June 2014.  Yes, ten years. MET have not once had the guts to put a case in front of a judge. In about 5% of cases they have issued court papers in the hope that the motorist will be terrified of going to court and will give in.  However, when the motorist defended, it was MET who bottled it.  Every time.
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Charged twice for parking fine in Lambeth


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Here's my story, if anyone can offer any help would be much appreciated.

 

I got a parking ticket back in December last year from Lambeth council (I had parked my car overnight at my sister's, and parking was free overnight but after 8AM they started charging - I got to my car at about 5 minutes past).

 

I was a bit strapped for cash then, so my sister said she'd pay it for me, all was good I thought. But then I got a reminder notice, saying that as I hadn't paid, I now owed Lambeth £120. I presumed that my sister forgot to pay for it, so I immediately phoned them up and paid the £120 they were asking.

 

After this, I spoke to my sister, and she said she had in fact paid for it, and showed me her payment confirmation. So effectively, we had paid the fine twice, and Lambeth now owed me that £120 back.

 

Trying to get this £120 back off them has proved to be a total nightmare.

 

As soon as I realised I'd overpaid, I wrote to them, and got no response. I then phoned them up, and eventually after a few phone calls they confirmed to me that they had received my letter. By now it's early March. On the phone, I was told it would take 4-5 weeks to process my letter.

 

After yet another follow up phone call, I eventually got a written response from them on 20th April. No apology, we were wrong etc, instead it simply stated

 

Thank you for your letter regarding the above penalty charge.

 

Please be advised that a refund for the amount of £120 has been processed and should be with you within 28 days.

So I finally had written confirmation that I was owed the £120 back. BUT I am still waiting for this refund.

 

Can anyone suggest how I can take this further? I paid the £120 to them back in January, it's now October and I'm still waiting for a refund. Just recently, I spoke to them on the phone to follow this up, and was told that they would look into it, but again I've heard nothing back and feel utterly fobbed off.

 

How should I take it from here? I've effectively been out of pocket for this amount for nearly a year. Can I start charging them interest? I've found dealing with Lambeth directly totally futile, so can anyone recommend any third parties I can take this too? An ombudsmen of some sort? Really I just want my money back, but I'm appalled they can do this and would be keen to take it further

 

Thanks

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I had a similar problem with Lambeth , I paid twice for pay by phone parking due to a glitch in the recorded reply system , I wrote on 3 occasions recorded delivery , without success , so I used the HMCS online small claims procedure , they ignored the action , judgment ec right up to the point where I made the threat of warrant of execution (Bailiffs) and they finally paid up ,

So….. you are in for a saga , but don’t give up

 

https://www.moneyclaim.gov.uk/csmco2/index.jsp

Edited by sparkeyrjp
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I had a similar problem with Lambeth , I paid twice for pay by phone parking due to a glitch in the recorded reply system , I wrote on 3 occasions recorded delivery , without success , so I used the HMCS online small claims procedure , they ignored the action , judgment ec right up to the point where I made the threat of warrant of execution (Bailiffs) and they finally paid up ,

So….. you are in for a saga , but don’t give up

 

https://www.moneyclaim.gov.uk/csmco2/index.jsp

 

This is most useful, thanks very much.

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If you paid by card, it should be refunded back to the card. Contact the card issuer.

 

I paid by debit card, does this still apply? Could I just phone them up to ask for it back? It was back in January I paid

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  • 2 weeks later...

OK I went through the online small claims procedure, and have got a notification that the claim was issued last week.

According to the paperwork, they have until 22nd November to reply.

 

Assuming I hear nothing from Lambeth between now and the 22nd based on their ignoring everything until now, what would be my next step after this? And in what sort of timeframe is a judgement made?

 

Sparkeyrjp, how long did you wait before issuing a warrant of execution?

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OK I went through the online small claims procedure, and have got a notification that the claim was issued last week.

According to the paperwork, they have until 22nd November to reply.

 

Assuming I hear nothing from Lambeth between now and the 22nd based on their ignoring everything until now, what would be my next step after this? And in what sort of timeframe is a judgement made?

 

Sparkeyrjp, how long did you wait before issuing a warrant of execution?

 

The time frame ( from memory ) is given in pop up help menu’s so after the 22nd there is a set delay to take in account a defence etc being lodged on the last day of the action .

If either a defence of the action or payment to you is not made , the next step is for you to request a "judgement in default" where the defendant HAS to settle your claim

After a set period of time, likely 14 days again , if the claim is still not settled you then request a "Warrant of Execution " , I seem to remember there is a fee for this ,but the fee will be added to total debt .

THEN you can send in the bailiffs :D

Throughout the procedure there are help links , which are simple to follow , after all I managed ;)

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The time frame ( from memory ) is given in pop up help menu’s so after the 22nd there is a set delay to take in account a defence etc being lodged on the last day of the action .

If either a defence of the action or payment to you is not made , the next step is for you to request a "judgement in default" where the defendant HAS to settle your claim

After a set period of time, likely 14 days again , if the claim is still not settled you then request a "Warrant of Execution " , I seem to remember there is a fee for this ,but the fee will be added to total debt .

THEN you can send in the bailiffs :D

Throughout the procedure there are help links , which are simple to follow , after all I managed ;)

 

Very useful again, thanks! Inevitably I think it will get as far as the Warrant of Execution, but I'll see if by some miracle they respond to the action in the next couple of weeks... I'll update this with my progress

 

I your dreams , If they dont respond to County Court claims , what chance a formal complaint

 

Agreed, the letters I've sent have been formal and complaining enough, and it seems they don't have a procedure in place for cases like this at all, judging by the lack of response I've had so far.

 

 

Did you also add on the interest in your claim from the date of the overpayment?

 

Yes I made sure I added that to claim, it didn't amount to much but every little helps I guess

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Agreed, the letters I've sent have been formal and complaining enough, and it seems they don't have a procedure in place for cases like this at all, judging by the lack of response I've had so far.

Might be worth writing to the CEO of the council and maybe a councillor, or the Mayor and also the local government minister (secretary of state: Rt Hon(?) John Denham)

 

You can always follow-up with a complaint to Local Government Ombudsman.

 

However as you've waited this long you might be best to wait and see - remember interest is accruing while they delay. (Ker-ching :-))

 

A nasty thought occurs you might want to complain to the Audit Office as this amounts (IMO) to misuse of public funds. They've had your letter and a chance to sort this out before it went to court. It's ended up costing the Council Taxpayers more than it should.

Edited by pin1onu
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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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I think it is absurd going through small claims, the mayor, the ombudsman etc.

 

Look - the council has a formal complaints process. Use it.

 

Here, from their own website: Stage 2: What should I do if I am not happy with the manager's reply?

 

If you remain dissatisfied you can contact your Departmental Complaint Officer to request that your complaint is reviewed by a Senior Manager. They will acknowledge your Stage 2 complaint within 3 working days, and a response will be sent within 15 working days.

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Jamberson,

 

The OP has already engaged with the "process" and been ignored hence taking to court. The councils are quick enough to get you into court when you owe them money. I'd say sauce for the goose applies here.

 

If I lived in the area I'd want to know why incompetence or brinksmanship at the expense of the public purse is being allowed to happen by the council. If that means calling the attention of higher powers to this behavior then I'd say that persuing this line is in the public interest.

Edited by pin1onu

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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Jamberson,

 

The OP has already engaged with the "process" and been ignored hence taking to court. The councils are quick enough to get you into court when you owe them money. I'd say sauce for the goose applies here.

 

If I lived in the area I'd want to know why incompetence or brinksmanship at the expense of the public purse is being allowed to happen by the council. If that means calling the attention of higher powers to this behavior then I'd say that persuing this line is in the public interest.

 

I agree , In my action ALL written requests were ignored , It is time to give this council a taste of their own medicine

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OK then.

 

From what's written above, the formal complaints process has never been pursued. Take it from someone who worked inside a Council - a formal complaint is treated seriously, escalated to a senior manager, logged independently and internally chased up, and the whole process externally audited for standards. It is very effective and far removed from any old letter or phone call.

 

However I will but out now - not my battle to fight.

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  • 3 weeks later...
OK then.

 

From what's written above, the formal complaints process has never been pursued. Take it from someone who worked inside a Council - a formal complaint is treated seriously, escalated to a senior manager, logged independently and internally chased up, and the whole process externally audited for standards. It is very effective and far removed from any old letter or phone call.

 

However I will but out now - not my battle to fight.

 

Just to re-iterate what sparkeyrjp and pin1onu have said, I have no doubt that if I had followed any different procedure, I would have had the same lack of response. It wasn't "any old letter" I wrote, I laid out in no uncertain terms how I was owed this charge back - and to a certain extent it worked because Lambeth eventually acknowledged in writing that I was owed back this charge. The problem came when it came to them actually refunding me.

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Update: Lambeth didn't respond to the Claim, so after the necessary time it's been escalated to a judgement which was accepted in my favour by the Court. They now have 14 or so days left to respond before a Warrant can be issued... not holding my breath

 

Interest over the period since my initial claim only amounted to about £1.10 , but I made sure I added it on!

 

Really just hoping this is settled by the end of the year now, it will be a full year since the ticket was originally issued in a month or so.

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I had a problem with that once at Stockwell. I wanted to get to Brixton and the only person I could find to ask was the one and only Jim Davidson, no less. He said... You need to take distrain. Which I did. Got me there on time in the end.:D

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