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    • Please will you upload the defence in a PDF format document
    • Afternoon All - after 3 weeks of silence, this morning I received an email from HMCTS advising that P2G have rejected my claim. Decide whether to proceed Parcel2Go.com has rejected your claim. You need to decide whether to proceed with the claim. You need to respond before 4pm on 25 June 2024. Your claim won’t continue if you don’t respond by then. This is their ‘defence’ Their defence Why they disagree with the claim When choosing a service on the Defendants website, the Claimant chose to book their order with Evri and selected to take out £20 parcel protection which comes with the service. On the first page of the booking process, the Claimant entered the value of £265 for the contents and was offered parcel protection for loss or damages against their goods for £13.99 + VAT. The Claimant selected no, which then produced a pop up which explained 'We strongly recommend that you protect the full value of your item(s).' however, the Claimant still did not take this protection out and instead continued with the booking process. At the end of the booking process, the Claimant was offered this again which was refused and the Claimant continued with the booking by accepting the terms and conditions which re-iterates the information provided in the booking process. The parcel was sent, however, seems to be delayed in transit. The parcel finally started to track again, however, when delivered the parcel was empty with no contents. As such, the claim was re-opened and attempted to be settled for the £20 protection taken out in the booking process. This was refused by the Claimant as they felt they should be paid the full amount of the value entered when booking. Unfortunately, due to the refusal of the parcel protection in the booking process the Defendant is not liable to settle the claim to the value and only to the parcel protection taken out. The Defendant shall rely on the Terms and Conditions of carriage in particular section 9. The Defendant understands that the contents have not be handled with due care and attention, which is not being disputed, however, they are disputing the amount they are liable to. They have requested mediation, I’m sure not least to drag the case out even longer, but I can see no benefit to me in this and so shall reject it. As ever, I’d welcome your thoughts guys. g59   
    • I doubt HMCTS holds any data on whether arrests by AEAs required police assistance.  They couldn't or wouldn't provide data on how many of warrants issued were successfully executed - just the number issued!  In my experience, arrest warrants whether with or without bail are [surprisingly] carried out with little or no fuss.  I think it's about how you treat people - a little respect and courtesy goes a long way. If you treat people badly they will react the same way. Occasions when police are called to assist are not common and, having undertaken or managed many thousands of these over the years, I can only recall a handful of occasions when police assistance was necessary. On one occasion, many years ago, I arrested and transported a man from Hampshire to Bristol prison on a committal warrant. It was just me and he was no problem. I didn't know the Bristol area (pre Sat Nav) and he was kind enough to provide directions - seems he knew the prison.  One young chap on another committal warrant jumped out of his back window and I had to chase him across several garden fences.  When he gave up (we were both knackered) I agreed to drive by his girlfriend's house to say farewell for a while.  I gave them a few moments and he was fine. The most difficult are breach warrants but mainly in locating the defendant as they don't want to go back to prison - can't blame them.  These were always dealt with by the police until the Access to Justice Act transferred responsibility from them to the magistrates' courts. The fact was the police did not actively pursue them and generally only executed them when they arrested someone for something else and found they had a breach warrant outstanding.  Hence the transfer of responsibility.
    • thats down to mcol making that option available for you to select, you cant force it. typically if there are known processing delays at northants bulk it will be atleast 14 days later if not more.
    • Thanks   Noting the day to apply for default judgement if necessary
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Paypal witholding my money in 2 accounts


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Cookie--contact the buyer and explain your situation.

 

Go to cash converters or similar tomorrow morning,flog the laptop and send the money to your original buyer.

 

..................................Cash 'Hardly Any Cash' Converters..........................................

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For Ebay, the DSR only applies to buy it now auctions.
That's incorrect. I know the OFT guidance has muddied things up, but if you read the DSR, it si very clar that it isn't the case at all and that e-bay purchases are in fact subject to DSR, whether BIN or not.

 

Cookiemonster, it is a civil matter if he takes you to small claims. If he makes a complaint against you to the police and they charge you, then it is criminal.

 

If you send the goods now and he returns them, broken or not, you'll only have yourself to blame, I'm sorry to say, and from a legal point of view, he doesn't even have to damage the goods, he can just send them back as previously explained and all that will have happened is you will have had courier costs on top. You created a situation from which you are now finding impossible to extract yourself, but regardless of your buyer's attitude, you caused all this aggro to yourself.

 

I know you said you can't, but you are going to find the money somewhere and repay him and fast, it is the ONLY solution now that won't leave you open to a lot of trouble. I assure you that determined e-bayers who want to find out where the seller lives can find out.

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Sorry but i can lower myself to take it to Cash Converters, I haven't been in there for years but they pay peanuts for everything, I would be very lucky to get £50 for it and it's still in as new condition and cost me over £500 a few months back.

 

That isn't going to help is it????

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That's incorrect. I know the OFT guidance has muddied things up, but if you read the DSR, it si very clar that it isn't the case at all and that e-bay purchases are in fact subject to DSR, whether BIN or not.

 

Cookiemonster, it is a civil matter if he takes you to small claims. If he makes a complaint against you to the police and they charge you, then it is criminal.

 

If you send the goods now and he returns them, broken or not, you'll only have yourself to blame, I'm sorry to say, and from a legal point of view, he doesn't even have to damage the goods, he can just send them back as previously explained and all that will have happened is you will have had courier costs on top. You created a situation from which you are now finding impossible to extract yourself, but regardless of your buyer's attitude, you caused all this aggro to yourself.

 

I know you said you can't, but you are going to find the money somewhere and repay him and fast, it is the ONLY solution now that won't leave you open to a lot of trouble. I assure you that determined e-bayers who want to find out where the seller lives can find out.

 

Hang on a minute Bookworm, Today i offered to send the item on Monday but then i started receiving emails threatening me and demanding a full refund by the end of the day, Then he said he had already contacted the police and would be passing the matter onto a private debt collector.

 

I was more than happy to send the item, I have bank statements, emails and other proof that I booked a courier to collect this item and they failed to turn up twice!!!

 

Then today i offered to send it on monday because i am a genuine honest person and i started receiving all these unpleasant messages from the buyer.

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Cookie--I don't think that you appreciate how much s*** you are in.

 

you've sold a laptop and spent the money and have refused to send the laptop to the buyer.

 

If you don't deal with this immediately it will get worse.

 

Contact the buyer and explain your situation and come to some sensible resolve if you can but bare in mind that you, and only you, are in the wrong here.

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That's incorrect. I know the OFT guidance has muddied things up, but if you read the DSR, it si very clar that it isn't the case at all and that e-bay purchases are in fact subject to DSR, whether BIN or not.

 

From Ebay:

Check the seller’s return policy

 

Before you start a return in our Resolution Centre we recommend that you check the seller’s return policy. You can review the seller’s return policy on the view item page.

According to Distance Selling Regulations consumers who purchase items from a business seller over the internet, where there is no face-to-face contact between the seller and the buyer before the contract is made, generally have the right to return the item within 7 working days after the date of receipt.

Some items are excluded from the right of withdrawal. Business sellers are obligated to inform consumers about their right of withdrawal before the purchase. Private sellers may voluntarily offer returns.

The Distance Selling Regulations usually cover sales made over the internet, including:

  • Buy It Now listings on eBay.co.uk
     
  • Second Chance Offers on eBay.co.uk
     

The UK Distance Selling Regulations do not apply to eBay auction format listings on eBay.co.uk. [/url]Learn more about the distance selling regulations .

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I'm in the wrong even though i said to the buyer i will send it monday?

 

Why does that make me in the wrong if he suddenly turns round and asks for a full refund? I think the buyer created all these problems as i was ready to book a courier to collect it on monday until i started getting threats and numerous slanderous and abusive messages.

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From Ebay:

Check the seller’s return policy

 

Before you start a return in our Resolution Centre we recommend that you check the seller’s return policy. You can review the seller’s return policy on the view item page.

According to Distance Selling Regulations consumers who purchase items from a business seller over the internet, where there is no face-to-face contact between the seller and the buyer before the contract is made, generally have the right to return the item within 7 working days after the date of receipt.

Some items are excluded from the right of withdrawal. Business sellers are obligated to inform consumers about their right of withdrawal before the purchase. Private sellers may voluntarily offer returns.

The Distance Selling Regulations usually cover sales made over the internet, including:

  • Buy It Now listings on eBay.co.uk
  • Second Chance Offers on eBay.co.uk

The UK Distance Selling Regulations do not apply to eBay auction format listings on eBay.co.uk. Learn more about the distance selling regulations .

 

It said no returns in my listing and it was a buy it now so the UK Distance Selling Regulations do not apply anyway so surely if i send it monday he cannot return it?

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Hang on a minute Bookworm, Today i offered to send the item on Monday but then i started receiving emails threatening me and demanding a full refund by the end of the day, Then he said he had already contacted the police and would be passing the matter onto a private debt collector.

 

I was more than happy to send the item, I have bank statements, emails and other proof that I booked a courier to collect this item and they failed to turn up twice!!!

 

Then today i offered to send it on monday because i am a genuine honest person and i started receiving all these unpleasant messages from the buyer.

Well, try to put yourself in HIS shoes! He sent you £500 in good faith, he hasn't got the goods he paid for and now you're also refusing to give him his money back? How would YOU feel if someone did that to you???

 

You are missing the point completely, so I'll make it very clear:

 

For whatever reason, right or wrong, he wants a refund.

He has an absolute right to his money back.

If he sues you, you will lose and incur additional costs and get a CCJ and possibly bailiffs at your door.

 

Forget this attitude, your courier problems, all that is irrelevant now,I am telling you the legal situation, and none of the things you have mentioned above will help you in mitigation.

 

If he wants a refund, you have to refund him. Full stop. The fact that you don't have the money anymore is not his problem, it's yours.

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I'm just going to send it via courier on monday but first i will get some relatives to witness it is all working 100% and even do video recordings etc etc and it will be sent to him.

 

I have just emailed the buyer asking him whether it is still acceptable to send it on monday!

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From Ebay:

Check the seller’s return policy

 

etc....

Yes, I KNOW what ebay say. And what e-bay say is NOT what the law says. E-bay for instance also says that in the case of faulty goods, buyer should shoulder the cost of P&P which is a blatant breach of the DSR.

 

If you start believing ebay are true upholders of the law, you are in big trouble. ebay's t&cs are fuller of holes than Swiss cheese. :rolleyes:

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Cookie--basically you don't want to listen to sound advice so I'm unsure as to why you started this thread.

 

You're convinced that you are in the right and want someone to agree with you but that's not going to happen.

 

Guess you'll find out the hard way.

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I'm in the wrong even though i said to the buyer i will send it monday?

 

Why does that make me in the wrong if he suddenly turns round and asks for a full refund? I think the buyer created all these problems as i was ready to book a courier to collect it on monday until i started getting threats and numerous slanderous and abusive messages.

 

You've been unfortunate and got a nervous buyer on ebay.

The delay probably made the buyer think they were about to be scammed.

Hence the over the top reponses.

 

IMHO This is never going to go away until buyer gets a refund.

And as you already said that the lappy may get returned in a different condition which opens a whole new can of worms.

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Yes, I KNOW what ebay say. And what e-bay say is NOT what the law says. E-bay for instance also says that in the case of faulty goods, buyer should shoulder the cost of P&P which is a blatant breach of the DSR.

 

If you start believing ebay are true upholders of the law, you are in big trouble. ebay's t&cs are fuller of holes than Swiss cheese. :rolleyes:

 

I'm well aware of the DSR but if you're saying that the ebay T&C regarding this is wrong can you provide any links to that effect?

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I received payment from the buyer last friday and booked collection/delivery for monday, DHL failed to show up on monday and wednesday and i have asked them for a refund!

 

Today i informed the buyer of this and said i would book another courier and get it collected on monday.

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