Recently, I purchased an iPhone from Cash Converters online, it was locked to EE.
I attempted to get it unlocked on Ebay,
was told they couldn't do it
I have a Vodafone pay monthly sim
I couldn't change network,
I had two options,
return it under the 14 day return policy with Cash Converters or sell it.
I sent it to Music Magpie to sell,
only to be informed that it was lost or stolen,
I contacted CheckMend who confirmed that it isn't lost/stolen but it is under AssetWatch,
meaning it was purchased from EE and is under 6 months old,
technically EE still own the phone.
CheckMend sent me an email to send to Music Magpie informing them to send the phone back to me as Music Magpie stated they would dispose of the phone within 14 days.
I informed Cash Converters of this,
they apologised and stated that when Music Magpie sent it back to me,
I can send it back to them for a full refund.
this is the important bit,
Music Magpie sent it back to me on Wednesday via Royal Mail Tracked 48 hour delivery,
I received a delivery notification on Friday morning that it had been delivered.
but no-one knocked here or attempted to deliver,
there's no signature
it seems it is tracking only,
but the phone has gone somewhere else.
Music Magpie put the correct name and postcode,
but they only put the street name and not the house number,
Royal Mail have delivered it to someone else,
why would Royal Mail even attempt to deliver an item that they aren't sure as to where it was going?
And the postman would have had to have picked a random house to deliver it to,
why didn't Royal Mail hold it until they could confirm the actual address?
Music Magpie have apparently logged it with Royal Mail for an investigation,
however, if I don't receive the phone back, I expect Music Magpie to pay me fully for the phone,
I take it that I can start a small claims action against them if they don't refund me?
Thank you for your time and I hope for some answers to assist me in this matter.