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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just starting our - CCA requests help etc


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Well it seems now that a reconstituted agreement does satisfy s77/78 request.

 

But it should be a true copy of what you signed up to and without seeing the original how do you know?

 

Indeed, how do they know if they destroyed the original without scanning both sides of the agreement!

 

However, they should not mislead you into thinking they have the original agreement if they haven't.

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Crucially, although they are allowed to supply a reconstruction in response to the CCA request, if they go to Court they have to produce the original.

If a company sends you a reconstruction rather than a first generation photocopy of the original, it may be an indication that they don't have, or cannot find, the original.

Wait and see what they send, and take it from there....

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They have to tell you whether the CCA they provide you is a reconsitituted version, but they don't have to tell you whether they have the original. It is only if they took you to court, that they would probably reveal this.

 

This is a poker game. They won't reveal their cards, until they have to do so.

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Am I right in thinking that if a creditor threatens proceedings you can request a copy under CPR and, as they will be relying upon it in court, it can't be reconstituted?

 

Yes, my understanding is that for debts related to CCA's taken out prior to April 2007, if the creditors or assignees want to go to Court, they would need the original or copy of the original. A reconstituted version would not be adequate. The only caveat to this, I understand are CCA's that were taken out online with electronic signature after 2004. The creditors or assignees could show the process of the CCA being signed up to online.

We could do with some help from you.

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Am I right in thinking that if a creditor threatens proceedings you can request a copy under CPR and, as they will be relying upon it in court, it can't be reconstituted?

 

 

I think I'll be adding a line into my letter stating that I will be using CPR to request a copy of the original if it goes to court.

 

BF

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They would have to issue court proceedings first before the CPR became relevant. If it became obvious that the debt was not enforceable due to lack of documents, the claimant would pull out of the court proceeding IF the debtor looked like they would defend. Obviously if it looked like the debtor was not going to defend, then they would proceed on the basis of getting the CCJ by default.

We could do with some help from you.

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 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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  • 1 month later...

I wish to send out a CCA request to a DCA, but havent done this for well over a year.

In light of recent court cases like McGuffick, are there any additions/deletions to the standard template, for example, do we need to ask whether or not they are sending a reconstituted copy and whether or not they can confirm that they have the original, signed copy?

 

If anyone has a link to an updated CCA requests, if any, I'm be much obliged.

 

Thanks

 

BF

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I would add something like the following to the standard CCA request.

 

If you intend to respond to my CCA request by providing a reconstituted agreement. I require that you to confirm that you actually hold a copy of the original signed agreement. If you do not hold an agreement, then I require you to confirm this, or if you do hold the original signed Agreement then I would ask for you to advise me in what form.

 

I would remind you that the OFT state that creditors should not imply or state that an enforceable agreement exists if that is not the case.

 

dpick

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  • 7 months later...

I realise that DCA's etc., can still chase debts and carry out reporting to your credit files as this is not considered enforcement. I also realise that there is virtually no chance of winning in court as a claimant, but does unenforceability still work if you're taken to court as a defendant and the company doesnt have the correct paperwork (no original, or no prescribed terms, or mistakes in the prescribed terms, only current T&Cs, etc.)?

 

I ask this as reading round the forum here I get different views, some for, some against.

 

BF

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Thanks for that BankFodder.

What can we take from that judgement? Are there any precedents set by it, or was it an accumulation of a lot of different points including the harassment that caused the judge to set aside the debt? If someone was in court with a similar case such as no T&Cs sent and a faulty DN but didnt suffer the same harassment would a precedent mean the same result?

 

BF

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