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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Invalid Default Notices


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Thats fine LA. All enttitled to an opinion, thats what this forum is partly about.

 

Just spend some time reading the relevant threads and historic outcomes, to see the actual possition and dont forget, as soon as you go down this route, the CCA 1974 is no longer your protector post UR, so learn about contract law.

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Thats fine LA. All enttitled to an opinion, thats what this forum is partly about.

 

Just spend some time reading the relevant threads and historic outcomes, to see the actual possition and dont forget, as soon as you go down this route, the CCA 1974 is no longer your protector post UR, so learn about contract law.

 

"CCA 1974 is no longer your protector post UR"

 

If I may ask vint1954, does post UR relinquish any rights of the debtor to ask and receive CCA and SAR requests from creditors ?

 

Presumably creditors would not deny those requests, for obvious reasons, but I just wanted to know.

 

many thx

Edited by mot22
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Thats fine LA. All enttitled to an opinion, thats what this forum is partly about.

 

Just spend some time reading the relevant threads and historic outcomes, to see the actual possition and dont forget, as soon as you go down this route, the CCA 1974 is no longer your protector post UR, so learn about contract law.

 

Thanks Vint, and I know you have experience in these areas.

 

But I think we are all agreed that a dodgy DN + termination = UR, and that the debtor should accept it asap, even if payments have subsequently been made.

 

We are also agreed that the contract at this point is ended, but also that the OC cannot now claim monies unpaid because s87(1)(b) is unavailable to him due to non-compliance with s88.

 

(My view on reclaiming overpaid amounts is merely based on availability of s87(1)(b) to the OC).

 

The only issue that is causing a problem is what to do if the OC just sits on the account after UR (which has been accepted), presumably worried about making a claim which could be defended on the basis of UR. The debtor just gets clobbered with adverse credit for 6 years. Of course, he may not have to pay the OC back, but he also should not feel responsible for the OC's errors. He may even have wanted the contract to continue when the arrears were repaid.

 

As an example of this, I have a DN from Egg that claims twice the arrears. I wanted to keep this account, and could have paid the actual arrears, but saw no reason why I should pay twice this. Egg refused to back down, the contract was ended, UR accepted (last month), and now they are unlikely to do anything other that sit on the festering default for 6 years. I am therefore stuffed due to Egg's mistake.

 

The issue, then, is knowing how to proceed after UR where the OC fails to make a claim or otherwise fix the problem.

 

LA

;)

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"CCA 1974 is no longer your protector post UR"

 

If I may ask vint1954, does post UR relinquish any rights of the debtor to ask and receive CCA and SAR requests from creditors ?

 

Presumably creditors would not deny those requests, for obvious reasons, but I just wanted to know.

 

many thx

 

I don't think that's quite correct, as s140 is available to the debtor after a contract is terminated (see s140A(4) of the 2006 upgrade);

 

A determination may be made under this section in relation to a relationship notwithstanding that the relationship may have ended.

 

I think an SAR comes under the 1998 DPA, not CCA, so that's not affected by UR. Not sure about a s78 request - is that info provided as part of a SAR?

 

LA

;)

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I don't think that's quite correct, as s140 is available to the debtor after a contract is terminated (see s140A(4) of the 2006 upgrade);

 

A determination may be made under this section in relation to a relationship notwithstanding that the relationship may have ended.

 

I think an SAR comes under the 1998 DPA, not CCA, so that's not affected by UR. Not sure about a s78 request - is that info provided as part of a SAR?

 

LA

;)

 

Me Lord...yes what you say makes sense. I get things mixed up so thanks for putting me "in order". lol

 

Apologies if it seems a silly question but so I'm clear on this, can we say that it is alright to make any request for anything pertaining to an account post UR, in that those requests would not "allege" endurance etc..?

Thx

 

PS: Further apologies to Pinky69 for any unnecessary intrusion on your thread..has the Queen Bee asked us drones to leave yet? lol

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"CCA 1974 is no longer your protector post UR"

 

If I may ask vint1954, does post UR relinquish any rights of the debtor to ask and receive CCA and SAR requests from creditors ?

 

Presumably creditors would not deny those requests, for obvious reasons, but I just wanted to know.

 

many thx

No thats fine. They must supply information under SAR. I suppose if you clainm that the agreement is at an end, then s78 request will not be covered.

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Thanks Vint, and I know you have experience in these areas.

 

But I think we are all agreed that a dodgy DN + termination = UR, and that the debtor should accept it asap, even if payments have subsequently been made.

 

We are also agreed that the contract at this point is ended, but also that the OC cannot now claim monies unpaid because s87(1)(b) is unavailable to him due to non-compliance with s88.

 

(My view on reclaiming overpaid amounts is merely based on availability of s87(1)(b) to the OC).

 

The only issue that is causing a problem is what to do if the OC just sits on the account after UR (which has been accepted), presumably worried about making a claim which could be defended on the basis of UR. The debtor just gets clobbered with adverse credit for 6 years. Of course, he may not have to pay the OC back, but he also should not feel responsible for the OC's errors. He may even have wanted the contract to continue when the arrears were repaid.

 

As an example of this, I have a DN from Egg that claims twice the arrears. I wanted to keep this account, and could have paid the actual arrears, but saw no reason why I should pay twice this. Egg refused to back down, the contract was ended, UR accepted (last month), and now they are unlikely to do anything other that sit on the festering default for 6 years. I am therefore stuffed due to Egg's mistake.

 

The issue, then, is knowing how to proceed after UR where the OC fails to make a claim or otherwise fix the problem.

 

LA

;)

Thats why I suggested a good long read. It has all been discussed here before.

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Thats why I suggested a good long read. It has all been discussed here before.

 

Holy cow Vint! You mean read all 140 pages...again?

 

Well, maybe tomorrow. Right now I'm going to sit in the garden with Lady Alcohol and a bottle of Dubonnet we just found in the cupboard under the stairs :D

 

LA

;)

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Me Lord...yes what you say makes sense. I get things mixed up so thanks for putting me "in order". lol

 

Apologies if it seems a silly question but so I'm clear on this, can we say that it is alright to make any request for anything pertaining to an account post UR, in that those requests would not "allege" endurance etc..?

Thx

 

PS: Further apologies to Pinky69 for any unnecessary intrusion on your thread..has the Queen Bee asked us drones to leave yet? lol

 

That's all right my man (but try not to let it happen again).

 

Vint is the chap who can answer your question - my opinion would be that it cannot affect it at all. After all, you can still request information about any account that you have had in the past and which has been closed.

 

LA

;)

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Holy cow Vint! You mean read all 140 pages...again?

 

Well, maybe tomorrow. Right now I'm going to sit in the garden with Lady Alcohol and a bottle of Dubonnet we just found in the cupboard under the stairs :D

 

LA

;)

Try "anatomy of a default notice" also.

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Me Lord...yes what you say makes sense. I get things mixed up so thanks for putting me "in order". lol

 

Apologies if it seems a silly question but so I'm clear on this, can we say that it is alright to make any request for anything pertaining to an account post UR, in that those requests would not "allege" endurance etc..?

Thx

 

PS: Further apologies to Pinky69 for any unnecessary intrusion on your thread..has the Queen Bee asked us drones to leave yet? lol

Yes, SAR comes under the Data Protection Act, nothing to do with the agreement, but ensure that you request a copy of the agreement in your SAR.

 

The OC is supposed to keep the original agreement for 5 years after the business relationship has ended, for money laundering regulations.

 

Also, under the companies act 1985, companies must display their registered address and company registration details on every letter and form, even applications. If they do not, it is a criminal offence. So look out for PO box numbers only on letters or DN's.

 

Pinky has been into this in some detail.

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Hi everyone, I am back in court this afternoon for a 1 hour hearing, my defence is based totally on their invalid DN and them changing the remedy time etc. Here is the thread -

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/177130-repo-order-help-defence.html

 

 

forgot what I was going to write sorry guys,

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Hi everyone, I am back in court this afternoon for a 1 hour hearing, my defence is based totally on their invalid DN and them changing the remedy time etc. Here is the thread -

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/177130-repo-order-help-defence.html

 

Wishing the best outcome for you cosalt.

 

Many thanks for those previous replies vint1954

Edited by mot22
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Hi everyone, I am back in court this afternoon for a 1 hour hearing, my defence is based totally on their invalid DN and them changing the remedy time etc. Here is the thread -

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/177130-repo-order-help-defence.html

 

 

Good luck!

Brooooooooooooooooooooooooooooooooooooooce's success's so far:

 

Capital One - 15% f & f saving £4,250

Barclaycard - 25% f & f saving £12,000

Blackhorse - reduced loan settlement saving £1,605

Cahoot - 15% f & f saving £2,740

MBNA - 20% f & f saving £26,800

Lloyds TSB 28% f & f saving £7,377

 

Total written off to date: £54,772!!!!!!!!!!!!!!

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I don't know how important this but somebody might see some relevance.

 

A while back, Halifax sent me a reconstructed 'true copy' of my agreement - they had previously only sent a copy of an application form without the necessary Ts & Cs. A few days ago, they sent me another reconstructed 'true copy' in response to a F&F offer. I've been through both copies and the wording as far as I can see is identical except in one respect:

 

'Original' version:

 

5.1 - We make a handling charge of 3% (at least £3) for all cash advances and 3% (at least £3) for balance transfers and cheques.

 

'New' version:

 

5.1 - We make a handling charge of 2% (at least £2) for all cash advances and 2% (at least £2) for balance transfers and cheques.

 

Now this may not mean much but it does at least show that one of these reconstructed versions is not a true copy of the original. It's quite possible that neither of them are.

 

Regards.

 

Fred

Before you criticise another man you should first walk a mile in his shoes. Then, when you criticise him, you'll be a mile away and he won't have any shoes on.

 

Don't get me confused with somebody knowledgeable by all those green blobs. I got most of them by making people laugh.

 

I am not European, I am English.

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Very interesting to read Cosalts thread Re: Repo order help with defence post #2774

 

"despite the DN saying I must remedy within 14 days of the date, they say they actually gave me 18 days because they did not terminate until 4 days after." Quote post #145 Cosalt's thread.

http://www.consumeractiongroup.co.uk/forum/legal-issues/177130-repo-order-help-defence.html

 

Could be an interesting new trajectory for this thread...

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Very interesting to read Cosalts thread Re: Repo order help with defence post #2774

 

"despite the DN saying I must remedy within 14 days of the date, they say they actually gave me 18 days because they did not terminate until 4 days after." Quote post #145 Cosalt's thread.

http://www.consumeractiongroup.co.uk/forum/legal-issues/177130-repo-order-help-defence.html

 

Could be an interesting new trajectory for this thread...

 

Then I would say that the OC was on dodgy ground. If the court accepts this argument then it would blow a big hole in almost all dodgy DN defences as the claimants argument would be based on the fact that they corrected their 'error' after the DN had expired by actions that Cosalt was unaware of until he was before the court.

 

Whether they terminated 4 days or 4 months later surely should be irrelevant as the act of termination does nothing to correct or invalidate the DN. The DN is still incorrect.

 

To put it into context - If they had terminated 4 months later then the OC would be saying that the rectification period for the DN had in fact been extended to 4 months and 14 days, therefore, the DN is correct! This cannot be right.

 

On a brighter note, the OC in cosalts case later produced a DN with the 18 days on it. As they have now admitted that the account was terminated 4 days after the expiry of the first DN it makes a complete mockery of their second attempt as it was issued against an account that was, by their own admission, already terminated :)

 

M

 

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I agree MandM

 

The DN issued under section 87/1 should comply with section 88 and state a date which "must not be less than 14 days after the date of service"...............

 

In my opinon it does not matter when they terminate, the DN should be compliant for the creditor to become entitled to gain the benefits of section 87. Once they terminate it stands to reason the opportunity to get it right has gone forever.

 

Pedross

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I agree MandM

 

The DN issued under section 87/1 should comply with section 88 and state a date which "must not be less than 14 days after the date of service"...............

 

In my opinon it does not matter when they terminate, the DN should be compliant for the creditor to become entitled to gain the benefits of section 87. Once they terminate it stands to reason the opportunity to get it right has gone forever.

 

Pedross

 

Which is why cosalt should win on appeal if the law is applied correctly. :)

 

M

 

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