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    • 05.05.24 Ever so sorry if I have entered this in the wrong part of this website.   My grandfather is in his 70's and retired.  He asked me to help him find a work pension that he was paying into when he was working. From 1967 - 1982 he worked for a Fabric Dying Company, Celanese, Spondon Derby UK. I have already used the GOV.uk Trace Pension Scheme. It listed a few pension companies : Akzo Nobel (CPS) Pension Scheme formerly Courtaulds Pension Scheme.  I do not fully understand how this works but I think this scheme is administer by a company called Willis Tower Watson. We have called this company, got through to the pension department submitted all my grandfather's details (D.O.B. , N.I. no. etc.) but that agent tells that they have no record of my grandfather and ask what is the name of the pension scheme. Here is the problem, his home was burgalled in 2005 and a briefcase which contained his legal documents was stolen. So he does not know who was the Pension Scheme company. I have a this phone number 01332 681 210 for Celanese but it just rings and never gets answered. So I am asking for help if anyone can tell us where we can try next. I am also hoping for a massive long shot that one of them members on this website, worked for or knows someone who worked for British Celanese Spondon Derby and could tell us of any pension company. Thanks for any help.
    • Well I sent them the letter of claim, the only responses so far was a few emails reopening the claims on the parcels where they asked for information such as proof of value (which I get) but other things like photos of the parcels, which I haven't got as I never took photos of them. It's been well over the 14 days since I sent the letter now anyway, so what do you think I should do now?
    • Know it has already been answered, but? Does not explain why JCI has registered a different default date when they get the information from the original creditor, Virgin
    • Since you were stopped at the time there is no requirement for the police give you anything there and then or to send you anything before they have decided how to deal with the offence.  They have three choices: Offer you a course Offer you a fixed penalty (£100 and three points) Prosecute you in court  The only option that has a formal time limit is (3). They must begin court proceedings within six months of the date of the alleged offence. Options (1) and (2) have no time limit but since the only alternative the police have if you decline those offers is (3) they will not usually offer a course beyond three months from the date of the offence and will not usually offer a fixed penalty beyond four months from that date. This is so as to allow time for the driver to accept and comply with their offer and to give them the time to go to option (3) if he declines or ignores it.  Unless there is a good reason to do otherwise, the action they take will usually be in accordance with the National Police Chiefs' Council's guidance on speeding enforcement. In a 40mph limit this is as follows Up to 45mph - no action. Between 46mph and 53mph - offer a course Between 54mph and 65mph - offer a fixed penalty Over 65mph - prosecution in court So you can see that 54mph should see you offered a fixed penalty. Three weeks is not overly long for a fixed penalty offer to arrive. As well as that, there has been Easter in that period which will have slowed things down a bit. However, I would suggest that if it gets to about two months from the offence date and you have still heard nohing, I would contact the ticket office for the area where you were stopped to see if anything has been sent to you. Of course this raises the danger that you might be "stirring the hornets' nest". But in all honesty, if the police have decided to take no action, you jogging their memory should not really influence them. The bigger danger, IMHO, is that your fixed penalty offer may have been sent but lost and if you do not respond it will lapse. This will see the police revert to option (3) above. Whilst there is a mechanism in these circumstances  to persuade the court to sentence you at the fixed penalty level (rather than in accordance with the normal guidelines which will see a harsher penalty), it relies on them believing you when you say you did not received an offer. In any case it is aggravation you could well do without so for the sake of a phone call, I'd enquire if it was me.  I think I've answered all your questions but if I can help further just let me know. Just a tip - if you are offered a fixed penalty be sure to submit your driving licence details as instructed. I've seen lots of instances where a driver has not done this. There will be no reminder and no second chance; your £100 will be refunded and the police will prosecute you through the courts.
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1st Credit/ Marbles/ HFC/ Aviemore Funding


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No response from 1st credit (even thought I know they got the letter) or HBOS, or the OFT. I faxed the letter to 1st Credit again on Thursday, but no reply.

 

Today I received a threat-o-gram from HL Legal saying I failed to respond to CapQuest's last letter, and pay up by the 27th or it's court.

 

HFC's non response to my CCA request makes this agreement unenforceable but I really could do without all this hassle.

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Just spoken on the phone with 1st credit. They said that HFC have taken the account back in house, and I should be dealing with CapQuest now. Why a) they didn't tell me this on the phone last time, or b) didn't respond to my letter/ fax is beyond me.:mad:

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They know the rules regarding collection on accounts in dispute. Report any that are trying to collect if the accounts are in default due to lack of CCA.

 

You can do that by using letter number 2 in the following link. Just amend "invalid cca" to "no cca"

 

The Consumer Forums - Consumer Protection from Unfair Trading Regs. 2008

 

HTH

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Will get the letter off. In fairness to CapQuest, they probably don't know about my CCA request to HFC -- although I intend to enlighten them to that fact in my response letter :D.

 

I was wondering: should I include a copy of the so-called "true copy" I received from HFC in my response as supporting documentation, or should I make them hunt for it?

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  • 2 weeks later...
  • 2 weeks later...

Hi all,

 

Sorry I haven't posted for a while.

 

Glad to report that CapQuest have now backed off, and are happy to let me continue the arrangement I had with HFC.:)

 

I've also received a reply from the OFT saying they will look into the matter, and asking my permission to circulate and publish the details -- although they say they will keep my name and contact details confidential. As I haven't told them anything more than I've posted here, I'm happy to oblige.

 

A good result all round :D.

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Thats good news Uptoneck!

 

I just wondered how your making your token payments? I only ask as I've heard that payments to HFC Bank will no longer be diverted to RBOS and may incur a charge if the payments aren't sent to RBOS...although RBOS don't offer Standing orders, just debit/credit cards or bank giro.

 

xx

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  • 2 weeks later...
Thats good news Uptoneck!

 

I just wondered how your making your token payments? I only ask as I've heard that payments to HFC Bank will no longer be diverted to RBOS and may incur a charge if the payments aren't sent to RBOS...although RBOS don't offer Standing orders, just debit/credit cards or bank giro.

 

xx

 

I'm making them to CrapQuest via Direct Debit.

 

Today I finally received confirmation from HBOS that the account has been sold to CapQuest, and that I should pay them and not 1st Credit (only taken them a couple of months to reply).

 

I the same post I also received an income and expenses form that CapQuest specify must be returned to their office by...

 

...today! :mad:. It's dated the 15th, so it's only taken a week to reach me. I can fax it, but that's not the point.

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I refuse to use DD as some of these sneaky critters change the amount and then say it's their right to..grr :mad:

 

I agree with last post as in they don't have the right to ask you for anything of the sort! I was asked the same thing by another DCA and told them to Foxtrot Oscar pretty sharpish.

 

Capquest are pretty lame to be fair, so I wouldn't stress about their deadlines. They are taking the p' and they know it!

 

xx

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I don't think a DD is the wisest way,it's too easy for them to take what they want from your account.

 

I would be inclined to cancel the DD and pay by Standing Order, that keeps you in control of any payments you want to make.

 

Where did you get the info that RBOS doesn't take SO's?

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I refuse to use DD as some of these sneaky critters change the amount and then say it's their right to..grr :mad:

 

I agree with last post as in they don't have the right to ask you for anything of the sort! I was asked the same thing by another DCA and told them to Foxtrot Oscar pretty sharpish.

 

Capquest are pretty lame to be fair, so I wouldn't stress about their deadlines. They are taking the p' and they know it!

 

xx

 

I only agreed to a DD because of previous history with CrapQuest. They administer my Capital One card (CCA on that one turned out to be completely kosher, unfortunately :Cry:) and I was paying them by standing order. All was fine for a few months, then I got a threat-o-gram from their in house solictiors acusing me of not paying it. I got on to my bank, who told me the SO had been paid. CrapQuest insisted it hadn't. After an exchange of letters, and conversation with a very off-hand girl that resembled a playground spat ("no you didn't" "yes I did" "no you didn't" "Yes, my bank said they paid it" "Well we didn't get it" "That's not my problem" "yes it is" and on and on) I agreed to a DD as it was becoming more trouble than it was worth.

 

They told me they would only accept payment by DD or debit card for my Marbles account. I'm not sure that's legal, but I didn't have the information to hand, I really coudn't argue. I can stop a DD, but a debit card mandate is pretty near impossible to cancel, so I agreed to the former.

 

As to their request for a I & E breakdown, I decided to take the forum's advice and not send it. I couldn't be arsed to look up all the info anyway. I just sent a fax referring them to my previous letter.

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Latest missive from crapquest arrived today (dated 20th Jun. Hmmm. Didn't think they worked on Saturdays)

 

We thank you for your correspondence (?) and respond as follows:

 

Please be advised that this account has been referred to our external agent 1st Credit, you can contact them on ....

:mad:

 

I'm not going to do anything.

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Thanks. I already had a payment plan set up with 1st Credit to begin with, so if they do start giving me any s**t I'll just quote them their previous reference number - and drop the unenforceability bombshell. They don't know about that one yet :p.

 

As I thought I had reached an arrangement with CapQuest (as 1st Credit confirmed they weren't handling the account) I decided to hold fire on giving the OFT the go-ahead to take things further. I shall light the touchpaper on that one now. :D

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