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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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ceedoubleu/ BOOTS-RLP 14 year old girl


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ceedoubleu Welcome to the site.I will start your thread for you.Hopefully you will get some good advice and support here.Theres certainly no shortage of others who have been there !!

 

 

 

I opened a letter addressed to my 14 year old daughter from RLP, which alleges that on 13 March she "committed a wrongful act" in Boots the Chemist in London (which rather narrows it down). In short they are charging her £168.02 for goods and management time. They have kindly offered to accept £35 because of her age, just as long as she sends them a copy of her Birth Certificate.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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No personal experience with RLP myself but wanted to comment after reading that, as the part that leaps out at me is why are a debt collection agency writing to an underage girl demanding money and personal information?!

 

That's so not right.

You've probably read the other thread in this forum referring to these jokers in particular the post by 'sidewinder':

 

"Retail Loss Prevention are making a fortune out of claims such as this and the Forum has many similar examples of their levying 'fines' and such like under the guise of recovering the costs associated with shoplifting or employee theft."

 

http://www.consumeractiongroup.co.uk/forum/retail-loss-prevention/176393-rlp-subcontractor-cleaner-180-a.html

 

Surely if this alleged 'wrong act' had occurred, as the parent and guardian, you would have been informed by the Police no less, in the first instance?

 

I would reply to them that they have no right to communicate with a person under the age of 16 in such a way, that you want a break down of the costs and detail of the alleged incident and what it involved as well as any Police reference number associated with this alleged incident.

 

I would then write a scathing letter to Boots asking why they are instructing a debt collection agency to communicate directly with a 14 year old girl without your permission and consent, (thereby bypassing the parents), why they are attempting to groom a child for the purposes of obtaining money and personal information without the parents knowledge or authorisation. And i would use the word 'groom' as well. (Should get the attention of Boots!) And ask if this is Boots company policy?!

 

I would ask Boots for clarification of what this alleged incident refers to, dates, times, action taken, Police ref number etc etc. Give them 10 days to reply.

 

Boots Customer Care

PO Box 5300

Nottingham

NG90 1AA

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

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ceedoubleu Welcome to the site.I will start your thread for you.Hopefully you will get some good advice and support here.Theres certainly no shortage of others who have been there !!

 

Martin, thank you for posting this. My daughter is fragile and I am very concerned that these people will start to harass her, hence the reason I am seeking advice.

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Ok in the first instance,do as suggested and write to Boots demanding an explanation.

I see no reasons as to why you cannot use power of attourney here and request that all correspondence is dealt with by yourself.

You have no obligations to send any birth certificate,or any other documents which they request-you know this already.

You cannot send a section 10 notice at this point since it will give them excuse to opt out (co operate further with their clients questions.)

But a section 10 notice should be considered further down the line.

I am glad to see that you were able to join us here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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As an update, I have spoken to Boots Head Office and they seem to be very concerned to learn that a 14 year old girl was detained in an office by a man and that neither parents or police were informed. I appreciate that this is not the solution to RLP but I will deal with them one at a time.

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Thats a positive response.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Dont worry about the supposed penalty fine as they cannot sue anybody under the age of 18. May try to do it through you but would have to prove you were negligent or new what they were up to. Also anything an under age signs is not legal.

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Can you post the circumstances of her alleged offence and what happened to her.

 

Nobody has power to detain anyone, let alone a minor UNLESS they are excercising a citizens arrest under s24a(1) PACE

Even if you accept that he had a powe of arrest (which I dont) the arrest was not carried out in the correct manner under s28 PACE

 

 

Far from defending this from RLP I would be considering hitting them with a lawsuit.

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Yes I think something strongly worded that leaves them in no doubts as to how serious this is.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Bookie do you fancy doing a temp that can be sent to RLPs clients ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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:shock:

 

It's not a question of: "do I fancy" (you know the answer to that :-D), it's a question of: "do I have the time"... and right now the answer is: hell no. :-|

 

I have so much stuff to do that I have moved the printer to the dining-room table, you should see me as I type this, lol: I have to my left a treble in-tray overflowing, closer to me, a pile of letters ready to go, laptop in front of me, printer to the right, then to be filed pile. This is the picture of a woman sinking under the weight of paperwork. :-|

 

But if JC hasn't come back to you by the time either the pile has killed me or I have killed the pile, then happy to help. :-D

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Ok-cant be any worse than the papers here-I have not seen the carpet for weeks...The other day-I thought to myself...hmn will have to get a filing cabinet-then I realised theres 2 already in the other bedroom.So Cag has taken over 2 of my bedrooms :eek:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Looks like your sleeping in the 'Eastwing' Martin :p

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Please don't rush, take time to read these:-

 

 

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This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Lol yes-and I am just about to start my Barclays Bundle:eek:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Ok-cant be any worse than the papers here-I have not seen the carpet for weeks...The other day-I thought to myself...hmn will have to get a filing cabinet-then I realised theres 2 already in the other bedroom.So Cag has taken over 2 of my bedrooms :eek:
I haven't seen mine for years... No, wait, that's cos I have tiles. :-D

 

As for CAG taking over 2 of your bedrooms, well it took over my life 3 yrs ago and I have been trying to re-find it ever since!:p

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Boots Charitable Trust

 

Boots may need to be reminding that stopping 14 year old girls in these circumstances is not compatible with their corporate social responsibility, particularly as they fund groups like the cab.Perhaps the cab- type groups should be told too.

 

I think that Boots Head Office/Security Department should be urged, in writing, to instruct their Staff that juveniles should ONLY ever be released to an adult forthwith (whether that be Police or parent), and that not doing so is a disciplinary offence. Not doing so can not be justified in any way, as the protection and wellbeing of the young person is paramount, and the first way you can get retailers to concede some ground in this fight.

 

I think the local Police here would also be in agreement to this.

 

Boots should be asked to confirm or deny if they are aware of the existance of any RLP "league tables " being circulated by RLP that might be causing undue competativeness or pressure to contracting staff?

Edited by shanty
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Ooo, are you going to tell us more ??

 

Lex

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Please don't rush, take time to read these:-

 

 

&

 

 

This is always worth referring to

 

 

 

 

 

Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I think that Boots Head Office/Security Department should be urged, in writing, to instruct their Staff that juveniles should ONLY ever be released to an adult forthwith (whether that be Police or parent),

 

Procedure following a citizens arrest

 

If you are arrested by anyone other than a constable, then the arrestor must either (i) hand you over to a constable, (ii) take you to a police station, or (iii) bring you before a magistrate to answer charges. The arrestor should do one of these things within a `reasonable' time, but the law does not require that it be done immediately (John Lewis v Timms (1952), where a one-hour delay was held to be acceptable).

 

Handing you over to your parents surely then nullifies the arrest as lawful and therefore leaves the security guard open to a claim for unlawful imprisonment.

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Thanks for your replies, I'm happy to say that this matter is now concluded, thanks to Boots.

 

Pleased to hear it.. well done.

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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Procedure following a citizens arrest

 

If you are arrested by anyone other than a constable, then the arrestor must either (i) hand you over to a constable, (ii) take you to a police station, or (iii) bring you before a magistrate to answer charges. The arrestor should do one of these things within a `reasonable' time, but the law does not require that it be done immediately (John Lewis v Timms (1952), where a one-hour delay was held to be acceptable).

 

Handing you over to your parents surely then nullifies the arrest as lawful and therefore leaves the security guard open to a claim for unlawful imprisonment.

 

It then becomes debatable whether the young person has actually been arrested, or just "spoken to " about the offence,then released,.It also calls into question when the the Police themselves say " release them,we are too busy to come and get them", or "Don't call us unless they have stolen over £10 worth " for example.

 

Yes,though,it can leave Security open to claims,whether a child or adult,if they have been arrested. That's their problem if they choose to do it.

 

As soon as practicable, the Police should be called, unless they have been released.That takes away all discretion ( not sure some of them mentioned here could be trusted to use it though).

Edited by shanty
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