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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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WELCOME FINANCE Harassment


SHELLA
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Hello,

 

I am posting this message on behalf of my parents who do not have access to a computer. I hope that is okay?

 

They have a loan with the above company. They have missed November's payment. They fully accept responsibility for the loan and intend to pay.

 

I believe them to be harrassed by Welcome Finance with the amount of phone calls they have been receiving and the nature of the communication that has been delivered in person.

 

As soon as they missed the initial payment, they were told by a Welcome agent via a phone call, that their house was at risk and that the courts did not need to be involved.

 

Then on the evening of 4th December 08 a man knocked at our front door and announced that he had come to collect a £385 payment.

He did not identify himself or what company he was representing. When asked he just repeated himself. He was here for a £385 payment.

When told that this was not a request they were able to comply with, he then announced that he would be taking the car that was in the driveway.

He did not enquire to whom the car actually belonged and when queried said that the ownership of the car did not matter.

He proceeded to make a phone call allegedly to bailiffs informing them of the car registration, the make and the location and informed me that there would be someone coming to collect it.

They then received a telephone call from an alleged bailiff. He informed them that he was coming to take the car. When told you could not do this without the correct order and warrant of the court (also this is only action taken by Court bailiffs). The man stated he ‘does not care about the law. He was going to take it anyway’. He then went on to say that he could get an order in the morning. At which point the man explained that, they could not stop him if he takes the car at 3am in the morning.

 

They received a phone call ten minutes later. It was the man who originally came to collect payment. He ranted that they were ‘pathetic thinking they could get away with not paying our debts’ and when told that someone would need a court order to take any personal possessions he called them‘delinquents,’ laughed and hung up.

 

A little later he once again knocked at the front door and handed them a standard letter from Welcome Finance

 

The police were called but as it was not an emergency there was nothing immediate that they could do. They told them to call 999 if the man showed up again and advised us to get an Injunction with the Power of Arrest attached.

 

A letter of complaint has been sent to Welcome Finance head office and my parents received a phone call this past Tuesday informing them their account is now on hold until this matter is sorted and that their local {Romford} branch of Welcome will not be contacting them.

 

However the calls continue, asking when payment will be received, threatening court action,and even snide comments - ie: nice car.

 

As you can imagine my parents who are pensioners are very distressed and we don't know what else to do.

 

They take no notice!

 

Does anyone have any advice? It really would be most welcome.

 

Thank you.

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Dear Sirs

Harassment by telephone

 

Account Number: XXXXXXX

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

I now require all further correspondence from your company to be made in writing only.

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

__________________

Furthermore, should it be your intention to arrange a “doorstep call”, please be advised that under OFT rules, you can only visit me at my home if you make an appointment and I have no wish to make an appointment with you or anyone representing you.

 

There is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, police attendance."

 

Needless to say, if an idiot does turn up, you are under no obligation to let them in to your home, or even bother to converse with them at all. You can use a word of your choosing followed by "off", or you can just totally ignore the idiot on the basis that you only converse with human beings.

 

send by recorded delievery to this address

 

welcome financial services ltd

compliance

ruddington fields biz park

ruddington

nottingham

ng11 6nz

 

send the above by recorded delievery

 

what i want to say about welcome cant be posted if you get the idea but plenty of people willing to help over these muppets

 

how old is the agreement

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Do as suggested and get an injunction stopping all contact from their cretin. It's the only thing they might listen too - if he breaches it you can then legitimately take them to court for his actions and they MAY loose their licence.

 

I was offered a loan with them recently and told them they were UNWelcome and I wasn't looking for a loan anyway - they said I would be silly not to take their offer as it was the best on the market - I said I would be silly to take it as I didn't want it!

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Only additional advice I can offer is that if they did take something such as the car like they said they would, ring the police straight away and report a theft, as without a court order, that is what it is!

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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Welcome to the site Shella.

Have moved your thread here.Have a read through this forum.

 

Out of interest what is the name of the Baliffs firm ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Hello,

 

I posted a thread yesterday about Welcome Finance Harrassment.

And either I cannot find the thread or it has disappeared?

There was an excellent letter template someone posted on there that was brilliant but its gone :(

 

I cannot see it at all?

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It's here Shella, someone moved it:

 

Edit Invalid link removed

Edited by saintly_1
Invalid link removed

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Link to a thread that has been moved removed

 

 

To find your threads click on the quicklinks at the top then view subscribed threads :)

 

 

 

 

 

 

Edit .. invalid link now removed

Edited by saintly_1
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I can't access it either !

Regards

 

LilyLou

 

 

 

 

 

If I have been helpful please tip my scales

 

Any advice/comments I give are based solely on personal experience, if in doubt please consult an expert.

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I have merged it with your thread here, don't know why you can't see it, should be there now for all to see.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Message from The Consumer Action Group

No Thread specified. If you followed a valid link, please notify the

administrator

Regards

 

LilyLou

 

 

 

 

 

If I have been helpful please tip my scales

 

Any advice/comments I give are based solely on personal experience, if in doubt please consult an expert.

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Shellas original message is post 1 here, i have just merged it with this thread. The link earlier has been removed as it now will definately not work.

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Oh thats great ... thank you very much.

 

The man who came to the door was supposedly calling someone from a Baliff's company called Jakes?

 

My parents know now it was really all hot air but at the time they were pretty shook up.

 

They are also asking repeatedly for a statement from Welcome Finance, they were told when they miss a payment, the bill doubles. For example last week they owed £2000 this week it is £7000.

I'm not sure how that is worked out but I have seen a letter to them from Welcome stating they charge £10 for every phone call they make to YOU and £25 if they call at your door?

 

Either way a statement has not been forthcoming.

 

I'm having a good read of these forums and it is sooooo informative.

Thank you.

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Shella glad you found the thread.I did not send you pm as you should have been auto notified.

 

The name Jakes does not ring any bells.

Are you sure its not Drakes ?

There are clear differences in Baliffs and debt collectors.

 

As has already been said-there are clear breaches in OFT guidelines on debt collections,amongst others.

 

The temp letter above will address some of the problems,but there needs to be more.

You should get the help and advice here to enable you to do this.

In the meantime do not deal by phone keep a record of all communications and copies of any exchanges in writing.

 

 

I have noticed your thread has been moved back into the consumer issues,its not the best place for this-which is why I moved it !

It will need to be moved into the debt forums once we establish who is collecting.

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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hi shella

 

can you confirm jakes or drakes as martin asks

 

welcome use a repo outfit called country wide

they give the impression they are baliffs but are just agents for welcome

 

drakes are a rather nasty baliff company, they normally deal with parking fines

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Thank you for all your messages.

 

It very well could be Jayes then as the local branch is the Romford one. I wasn't there and my Father is somewhat deaf now. What happened?

 

It seems from reading these boards that Welcome Finance tend to ignore all communication. They have had no reply as yet from them.

 

Also from these boards it would appear that the charges they have and are adding to the account are far more than what they would actually incur.

And don't get me started on the PPI .... a lot to consider and research here.

 

My main thing at the moment is the harassment. I want that to stop and I want someone held accountable for it.

 

Would 'Watchdog' or something similar be interested? There seem to be an awful lot of similar tales on here about them?

 

Once again, thank you for all the messages. It is nice to have some support,to know you're not alone and ultimately to have the infomation that this board has :)

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Drop a complaint to your local Trading Standards

 

If they hold a consumer credit licence (and from your description it sounds as if they should) complain to the OFT.

 

If they are certificated bailiffs you can also complain to the court who issued their certificate who might even award you compensation.

 

None of these folk will do anything unless they receive lots of complaints.

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  • 2 months later...

I apologise for butting in but could anyone tell me Welcome's main address?

 

I am sending them a CCA request but I have so many addy's available.

 

The local branch,one in Abbeyfield Rd etc but which is better {I'm not doing a Harry Enfield here...FIGHT!},if anyone coud point me in the right direction I would be most grateful.

 

Thank you.

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I really don't understand shares etc.....I take it this is bad for Welcome Finance.

Is anyone lightly to step in at the last minute and take them on and what happens to all those who have had faulty agreements with them or who have been negotiating repayment plans etc etc?

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Welcome will go into administration and the debts will be sold off to creditors. They will not manage your account anymore.

 

Since you signed an agreement with Welcome they are bound by the FSA regulations and fair banking terms. That still stands. So who ever gets the loan book will continue to handle the agreements.

 

Stewie;)

I need to change my avatar..But cant find a good replacement.

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