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  1. Hi Will, The PPI element can normally be claimed without going through any courts. Should just be a standard template letter to them asking for a refund of the payments. You may have left this pretty late in the day to get an outcome before your court appearance. Perhaps give Northern Rock a call and see if something can be arranged to have the PPI element off-set on the arrears. Could keep them away for a bit. They can move swiftly if motivated. In court Northern Rock will state you were sent the documents to claim on the PPI but never returned the documents and push back to you. Wishing you luck with this one. PS: Are Northern Rock going to Judgement or trying to secure the loan against property? Or both?
  2. I never called anyone names. Just pointing out the obvious God complex of another. Anyhow, hope you get everything you can from your ex-employer and my bit of advice may be of help. Stewie
  3. You are right, I am so lucky!! I will count my blessing in church on Sunday. Its about protecting myself and my family, in the hight of a recession. Are you kidding me! I didnt see the solicitors offering to pay my bills or put food on the table. Its about survival and using the system to my advantage. I do think I am right, all payments made under "ex gracia" are tax free upto 35K apart from the obvious statutory payments laid down by the Goverment, I think its 1 weeks salary for every year worked. This is taxable and cannot be avoided. But leave, notice pay and exceptional payments can be thrown in. I consider myself a savvy person and used the system to my advantage rather than having to claim from it. Like I mentioned, check it out and speak to a solicitor, wouldnt want you to break the law now. Joncris - Where do you get 14yrs from?? People kill each other and get less than that. Get real
  4. Hi Elpulpo, My 2cents worth, I went through the same thing about a year ago. We sat at the table for 4 hours until we had a "off the record" discussion. They were trying to pull it on under the guise of redundancy but I knew it was just a conflict of personality between me and the new CEO. He just wanted me gone. I got everything I asked for built into a Ex gracia payment. But here is the kicker, as a once off exceptional payment the company does not have to declare this and you dont pay any tax on it. Everything was thrown into it, leave , notice period and a few months extra salary tax free. It ended up being about 6 months salary. Including a sterling ref. I took the paperwork to a solicitor and they were not keen on the idea of not declaring the payment and not paying tax and NI on it. I took onboard the advice and proceeded. This was a top firm. They were to protective over thier reputation rather than my best interests, and survival in the hight of a recession. I got another job about month later and banked the rest. Something to consider, ask your ex- employer for the ex-gracia to be a tax free exceptional payment. Just my 2 cents. Ps: Correct me if I am wrong, but arnt payments under 35k tax free? If its less, then thats something to consider.
  5. Yup, just completed one. Fill in the form but be vauge. The devil is in the detail. Use statements such as "you were led to believe the policy was needed in order to be approved for the loan" or " the insurance is not fit for purpose" Keep it light and to the point. It took just short of the 8 weeks to be done and dusted. Not even as much as a phone call from them. Check the breakdown of refund they will send you, make sure all the numbers are 100% correct before agreeing to the "rebook" as they call it. Goodluck
  6. Welcome Finance are now basically rolling over and paying out. I just completed a claim for a friend. 8 weeks start to finish, I didnt even bother with the SAR. I just included the account numbers and they did the rest. They will send you a standard questionnaire. This is the EXACT same one on the FOS website. Word for word. To save some time just download and copy that one. I included the PPI was not fit for purpose and was not explained properly and was mis-lead to believe the loan was subject of accepting PPI. Dont go into to much detail. Not even a single call from Welcome. Rolled over and deposited directly to his account. Waited exactly 7 weeks and 4 days. 3 days short of the 8 week limit. Stew
  7. I landed on this thread by mistake and ended up reading the whole thing. Wishface, I think you are suffering from a bit of anxity coupled with depression and isolation. Dude you need to listen to the people giving you great advice, it would appear you are not alone. Anyhow HB, furnitman, lone ranger and the rest helping...WOW what great support to a complete stranger!!! Really good to see. If Wishface doesnt take the advice, then I am certain others would appreciate your support and insights more. Now I will go back to my parking offences reading.
  8. Hi There, What stage of the claim are you at? You should have a breakdown of cost from Welcome. This will show how your re-payment is made up each month. The doc is called "Statement of price" It will include Credit/Cash Advance, Acceptance fee, broker fee, Insurance. The fastest way is to get the breakdown. Get to the part where it lists the portion for insurance. I was also confused as hell. Take this magic number and use the Bank Charges interest calaculator. Remember the amount listed on breakdown will include the APR so you basically need to calculate the standard 8% per payment and when it was made. Each payment to the loan is an individual payment and 8% should be added Per payment. The longer the better They should also propose a re-write of the loan agreement without the PPI element included. So you should not be paying the same amount each month after the refund. Welcome are sneeky buggers, they will assume you want the amount credited to your loan to reduce the amount. If you dont want this to happen you should tell them if and when they send you an acceptance form. The re-write is the important part. Welcome have a habbit of just crediting the back end of the loan with the refund and ending your term early, but you still hit for the full installment and interest.
  9. Hi there, Ask them for a statement. They are not allowed to bill you for unanswered phone calls. So if you see recent charges for calls, then they are telling porkies and you can use that against them. Stew
  10. Request for repayment of charges Dear Sir/Madam, ACCOUNT NUMBER: xxxxxxx My request I am writing to ask you to refund to me charges and related interest which you have levied from my account over the last three years. I consider that the regime of charges you operate is unfair within the Regulations as they are not individually negotiated, they operate in much the same way as charges operated by other High street banks and therefore there is little alternative to myself but to agree to the charges. Furthermore the charges are contrary to the requirement of good faith and fair dealing as they lack basic standards of commercial moral practice and take an unfair advantage of the weak bargaining power of the consumer. They impose a significant imbalance in the rights and obligations between the contracting parties which is to my detriment. I also consider that the charges may be unlawful at common law. Your responsibilities I would draw your attention to the terms of the contract which you agreed to at the time that I took the loan. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law. Furthermore you are bound by the Banking Code to treat your customers fairly and it is evident that you do not so. I consider that your repeated representations that your charges are unfair and reasonable are deceptive and that they have deceived me into agreeing to pay them. Your concealment of the true nature of your charges has prevented me from asserting my right until now. What I require I calculate that you have taken £xxx from me in three years. I enclose a schedule of the charges which I am claiming with this letter including 8% statutory interest and "capitalisation" that you apply. In addition to full payment of the sum mentioned above, I require that you remove the default entry and adverse comments from the register. Please note that mere correction or amendment to the entry will not be acceptable. I would remind you that the misuse of personal data in this way is contrary to the Data Protection Act and is probably defamatory. My targets to resolve this matter I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you will prefer to do this than merely respond with standard letters and leaflets. I am fully aware of the waiver which you are presently relying upon and which was granted to you by the FSA. However, this is an internal industry matter and has nothing to do with with High street banks test case brought by the OFT. I consider your charges a penalty and not unlawful under English law. It is one-sided and I note that you continue to levy charges and to enforce them despite the weight of judicial and popular opinion against you. I will give you 14 days to reply to me accepting, unconditionally, my request in principle and letting me know a date by which I will receive payment. If you dispute that I am entitled to a refund of these charges, then please let me know within the above timescale the basis upon which you dispute together with the reasons why you consider your charges to be fair. If you do not respond, or you do not respond positively, within this time period, I shall either forward my complaint to the FOS for mediation or send you a letter before action giving you a further 14 days in which to reflect. I believe that these targets are more than sufficient for a large company such as yours with dedicated staff and departments. After that, there will be no further communication from me and I shall issue a claim at the expiry of the second deadline. Yours faithfully, Stewie I had limited success with this before. You think this should do the trick on these flippen charges, just winds me up they can do what they like.
  11. Its total crud! I cant seem to find a decent letter to write to these people, I dont know what acts to quote. I did however ask for a breakdown of costs that make up for the charge. They didnt reply to that section of my complaint. What is wierd for Welcome, is the speed in getting back to me. It was just a few days and I had a reply. Are they upping the game? If anyone has a good template for this, post it up and lets give it a go. Stewie
  12. Hi All, I fired off a letter last week, 17th June to be exact. I want the charges applied to my loan for rubbish phone calls and worthless letters returned to me. Looking at my statement I have been charged approx £130 to date. Excluding "capitalisation" or what ever they call it. I want that money returned to me. I am almost certain they charge for phone calls confirming contact details etc. I dont have any arrears on the account currently. Anyhow, to the point....I got a letter back this morning already! I couldnt believe it. This cant be the Welcome Finance I know and hate so much! They refuse to refund me the costs of the calls and the letters, claiming I agreed to these fees when signing my loan agreement and they are well within rights to charge me administrative costs for missing payments or reminders that could result in the cancellation of the Direct debit. Looking over my agreement, there is a section with the charges listed. So do I have an argument? Or should I leave this one be? Anyone else have any luck with this? I didnt use any template letter. I just winged it. I know Andie got hers back as part of settlement, sneeky thing! I dont think this is a standard template letter they send out either. Looks like a real signiture. Stewie
  13. Affraid I have not been reading enough Do we have a sticky for this? Im trying to find threads where people have got this money back. I got a call from Welcome the other day just confirming contact details, at the end of the chat he read of his script about the charges they levy on missed payments and phone calls. Suddenly I had a lightbulb moment. Why would they be reminding people of this, Welcome do nothing without a reason. So im hunting for threads regarding charges from suppliers, doesnt have to be Welcome, but would be good. Stewie
  14. Has anyone tried to re-claim the charges Welcome impose on accounts such as the £10 for a phone call and the £20 for a letter or missed direct debit? I have a few and wondered if they are allowed to charge these.....Hmmm I am kind of looking for reasons to pick more of a fight with these guys. Stewie
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