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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
    • oF course, this is all just the start. trump is dragging it out as much as possible hoping to pardon himself, but the barrier the yanks had about admitting that a pres could be such a piece of err work has been broken and there is many more to come. His current criminal charges are extremely unlikely to result in jail time or anything other than fines  - but with some of the other charges - jail is pretty much mandatory - especially for one not only not on a first offense - but with others stacked up
    • Indeed, it’s all up to date at the moment and no missed payments and no issues from a credit file perspective everything is up to date in that sense 
    • follow it thru, plenty of time to poss arrange a tomlin or consent later on. ............   pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website https://www.consumeractiongroup.co.uk/topic/466952-lowelloverdales-claimform-old-cap1-debt/?do=findComment&comment=5260464 .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] .............. dx
    • so you've never been issued a default notice ever and all these accounts still show on your credit file?  
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OH HSBC credit card debt


benjibutton
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I just sign mine now with a squigle if it turns up on your agreement then write to them and state that is my computer generated signuture the laws doesnt state that i have to hand sign it and tell them this will now be passed on as fraud

Regards DK

Please Tip My Scales if Info was Use full

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As I understand it, the reason why it is not a good idea to sign a CCA letter (or any other letter) to a DCA is in case they try to use that signature to fraudulently create a CCA agreement that appears to be genuine, because it bears your signature.

 

Is it worth giving a DCA some rope to hang themselves with, by getting someone else to sign the letter in your name. Then, if an agreement miraculously appears, with this signature on, you can prove that they have acted fraudulently, and they would presumably be deep in the brown stuff. Only possible problem I can see is that if I have knowongly agreed to let someone else sign the letter to the DCA in my name, have I also acted fraudulently? Any suggestions?

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Do like i said do a computer generated one that way you cannot get done for fraud. Has it is my signuture on all out going letters i send and i always use this do to todays incraese in fraud courts will also see it that way

only time i use my pen to sign is a chq

Regards DK

PS knowhere in law does it state you have to use a pen

all the DCA letters a standard PC Signed

Please Tip My Scales if Info was Use full

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Rory, I was under the impression that if the company in my case M n S does not give me a valid cca I would then 1. stop making any payments, which would make them start to send me threatening letters and to get the whole debt written off I would have to take it to court stage as in the unfair bank charges? is that incorrect?? skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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As I understand it, the reason why it is not a good idea to sign a CCA letter (or any other letter) to a DCA is in case they try to use that signature to fraudulently create a CCA agreement that appears to be genuine, because it bears your signature.

 

Is it worth giving a DCA some rope to hang themselves with, by getting someone else to sign the letter in your name. Then, if an agreement miraculously appears, with this signature on, you can prove that they have acted fraudulently, and they would presumably be deep in the brown stuff. Only possible problem I can see is that if I have knowongly agreed to let someone else sign the letter to the DCA in my name, have I also acted fraudulently? Any suggestions?

 

If a company decides to fraudulently impose your signature and you have provided a false signature by getting someone else to sign it, this would contaminate any criminal offences of deception in court and perhaps weaken or discredit the case, I would suggest just acting whiter than white and if they want to hang themselves they will get caught out, expecially if you do what is recommended on this thread about how to provide a valid signature.. skeggsy

muffintop

Won Nationwide £900 and £1908 Bank Charges

Lloyds personal account 1,861

Lloyds Bus Account 2k

Abbey bank acc. Stayed 2008

 

CCA requested Barclaycard Nov 08 - n1 issued - GAVE UP

CCA Mbna Nov 08- n1 issued - GAVE UP

Marks and Spencer Money Nov 08 -lost found 2b enforceable.

Tomson Holiday - WON

 

if I help you tip my little scales it gives me a thrill. MT

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If you really want to sign it draw a couple of wavy lines, then sign over them, take a photocopy and keep it for proof, if that sig then appears on any other document you can prove its fraudulent.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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and to get the whole debt written off I would have to take it to court stage as in the unfair bank charges? is that incorrect??

I've answered on your thread skeggsy.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • Haha 1

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Hi

Just had a response from HSBC regarding CCA request Credit card debt 10k.

They have sent back ,within time limit which expires on 4/12/08, the following:

1,Photocopy of Midland Access/Visa T & C with MASS handwritten on front cover

2.Photocopy of HSBC booklet Important changes to your credit card agreement with section 8 Variations- highlighted

3. Credit Card Agreement Terms booklet

4.Photocopy of agreement signature form ( blank)

Plus yet again, they have returned our £1.00 postal order.

Nowhere have they produced an original document or signature.

Questions are -

What action next?

Do we have to wait for 4/12 deadline?

Are we winning?

ps Original credit limit was £350.00 then on resign to gold card was £3000.00

Thanks guys Do appreciate your help

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Send them this,

 

I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY

 

 

Your ref: XXX

 

Re; your recent reply to my request under section 77-79 of the Consumer Credit Act 1974

 

I note that you have replied to the above by sending your companies current Terms and conditions I must inform you that this is not sufficient to comply with the request and that your company is still in default under the act.

 

To clarify, just sending the Terms and Conditions is a breach of the Act and Regulations as, apart from the information that the Regulations provide that you may exclude, the copy must be a “true copy” of the agreement.

 

This breach of the agreement can be demonstrated as follows;

As you will know section 180(1) (b) authorises, “the omission from a copy of certain material from the original, or the inclusion of certain material in condensed form.” This refers to statutory instruments made under the heading Copies of document regulations and in this care in particular to SI 1983/1557.

 

Before leaving section 180 there are two other sections that should be remembered these are:

 

Section 2(2) (a) A duty imposed by any provision of this Act (except section 35) to supply a copy of any document is not satisfied unless the copy supplied is in the prescribed form and conforms to the prescribed requirements;

 

And more importantly

 

Section 2(b) A duty imposed by any provision of this Act (except section 35) to supply a copy of any document is not infringed by the omission of any material, or its inclusion in condensed form, if that is authorised by regulations.

 

You will see that this quite clearly states that whilst certain items may be left out of the copy document the rest of the document must be in the form and contain all items as prescribed by the regulations.

 

Turning to the regulations regarding what may be omitted from these copies these are contained with SI 1983/1557.

 

The regulations state:

(2) There may be omitted from any such copy-

(a) any information included in an executed agreement, security instrument or other document relating to the debtor, hirer or surety or included for the use of the creditor or owner only which is not required to be included therein by the Act or any Regulations thereunder as to the form and content of the document of which it is a copy;

(b) any signature box, signature or date of signature (other than, in the case of a copy of a cancelable executed agreement delivered to the debtor under section 63(1) of the Act, the date of signature by the debtor of an agreement to which section 68(b) of the Act applies);

 

It is quite clear what can be omitted from the copy document, this again asserts that all other details of the agreement should presented in form and content as required by the regulations.

 

The requirements of the Agreement regulations 1983/1553 are very explicit in describing the form and content of an agreement and this as I have demonstrated also applies to the copy of any such agreement with the above mentioned proviso.

 

Nowhere within these regulations does it state that part of the agreement can be presented on a separate document headed terms and conditions.

It does state that all terms and conditions should be within the agreement document and is explicit of the form in which it is presented.

 

I hope this explains why your reply was unacceptable I await a True copy of my agreement and would remind you again that whilst the request has not been complied with the default continues

 

Yours faithfully

__________________

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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There will be others on here in a better position to confirm this, but but IMO they cant avoid the commitment by sending you your PO back, no way! Looks to me more like a case of they can't / won't be able to find the original. What they do with your pound is up to them, but they have no choice in the matter of letting you have the info you've requested....or face the consequences of dealing with someone who knows their rights

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Thank you for the letter advice creditcardmug. Very strange they keep returning the £1.00 postal order. Any thoughts from anyone? Is this a way of avoiding commitment to the default?

 

That's a smoke screen to give you the (wrong) impression that somehow they are not obliged to give you this information or to make you believe that if you re-sent them the pound the 12+2 time limit would start again. More fool them if they don't want your pound.

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benjibiutton i have sent a cca request for my partner what happens next sorry to bother you but we are very worried , they keep calling her work and harrassing her for the full amount which we cannot afford thanks in advance

 

No matter where she receives the phone call she should just say she wants all communication in writing only and hang up. There is a letter in the templates section requesting no further phone calls and all correspondence to be in writing only.

 

If you have sent the CCA just sit back and wait now. Once they have responded then come back here for advice.

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dont have a new thread buttons/link on my page is it because im new ?

 

Go to the forum you want your thread in, (general debt or debt collection industry) then click on the new thread button near the top.

 

I think its because you have to make 5 posts first, but you have done that many now, so should work.

Please note i have no legal training any advice i give comes from my own experience and from what i have learned on this site

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  • 1 month later...

Happy New year all

Well HSBC couldn't provide CCA -time ran out before Xmas, but they have sent same letter twice now saying we are not responding and will pass to DCA if nothing heard within 7 days, but can make them an offer. Debt 10k.We have sent dispute letter recorded delivery, responded every time, recorded and kept copies. The only contact we are refusing is by phone, and we are paying £5 per month. As debt appears unenforcable would they accept 2K ( all we can afford) or should we just ignore and wait for court etc?

 

Many Thanks

Benjibutton

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hi,

As they've failed in your request to provide the CCA and you've sent the A/C in dispute letter they shouldn't be selling the debt on to anyone (but when has that ever stopped them :rolleyes:)

 

 

Any DCA that contacts you should easily be sent packing with the bemused letter but we'll deal with that should it happen.

Have you sent the telephone harassment letter?

As the debt is unenforcable (at the moment) you are well within your rights to stop paying them.

If they decide to take you to court and they don't provide the CCA then it's a complete defence.

They'd be silly to do that at the moment.

I would advise you not to speak to them on the phone unless you can record the conversation.

 

fox

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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