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    • We need to see the actual document from the IAS where it is written - "The Operator's evidence shows no payment for the Appellant's vehicle, or anything similar. It does show two payments for the same registration in quick succession. I would take a reasonable guess, based on the circumstances described, that the person paying has paid for the registration of the person they assisted again." You can't just type it up yourself. At the hearing in July or August or whenever the judge will have two Witness Statements. One from Bank's director says you never made a second appeal. You say you did make a second appeal and the IAS concluded that payment was made. The judge will immediately twig that either you or the director is lying.  But who? Fail to show the documentation form the IAS and instead just produce something you've typed yourself will make it look like you just made up the appeal and you are lying and you will lose the case. Please let us see what the IAS adjudicator sent.
    • I used to have a retail outlet in London selling my husband's photography.  We also had a co-op with staff so they weren't directly employed by me, but I paid for the other overheads etc.  When my husband died, I carried on as usual for a while but then I became ill and moved quite far away so logistically was becoming very difficult.  I came to an arrangement (verbal) with one of the guys I trusted, that I would send him the images to print and sell as normal, and I wouldn't take any money, as a short term solution until I got back on my feet and worked out the best way to do things. He would pay all the  rent, insurance etc... Over a year later, not able to give things away for free anymore,  I drew up a contract as a wholesale agreement, so I would get everything printed and sent to him and I would invoice his for what he ordered. I noticed form the beginning that he wasn't ordering enough or frequently enough to be making any money, and was suspicious he was doing his own orders on the sly and ordering just enough from me to keep my happy.  I checked with my printer, which I've been with for 20 years, and he sad he wasn't getting orders for my images from anyone else. I emailed a few other printers to ask them to keep a look out for some images but I soon realised this would be impossible to police.  The only option really would be to buy a print from him and check the stamp on the back of it.  I finally managed to get hold of on the prints on sale, and sure enough, he did not order it through me.   In the contract he signed in 2022 it explicitly states that he must destroy all files I had previously sent him etc etc so e is in breach of that.  When I drew up the contract, I was careful to make sure it was legally binding, but before I let rip at him, I need to know where I stand.  The contract is here: PARTIES This WHOLESALE AGREEMENT (“Agreement”) is made effective as of 30th June, 2022, by and between ############################## The Supplier and the Client, collectively referred to as the "Parties," hereby agree to the following terms: TERMS AND CONDITIONS SALES OF GOODS The Supplier agrees to provide the following goods to the Client (“Goods”): Description of Goods ################################# Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b BOTH PARTIES AGREE: The Client purchases the Goods through the Supplier directly, and agrees to delete/destroy any previously held digital images (Goods) owned by the Supplier, and agrees not to use any such files for monetary gain, outside of this agreement, either directly or through a third party from immediate effect of this agreement. The Client purchases the other materials necessary for resale of the Goods independently of this agreement. The Client shall have exclusive rights for resale of Goods at ###########, and also with permission, as a retailer of the Goods elsewhere, provided that there is no conflict of interest between the Supplier and the Client. The Client is free to decide their own retail prices, for the Goods. The Supplier shall use #####  to provide the printed Goods on Fujifilm Crystal Archive paper, with Lustre finish, and will not use any other Printer unless #### cease to trade, without prior approval from the Client. The Supplier shall not impose restrictions on size or frequency of orders made by the Client. The prices provided by the Supplier shall not increase for a minimum of 3 years, unless the prices of the raw materials rise, in which case the client will be informed immediately. Any discounts/promotional prices of raw materials shall be passed on to the Client by the Supplier, and the invoice will show adjustments for this, as well as credit for return postage of any damaged goods. This agreement can be terminated by the Client without notice; the Supplier must give notice of no less than 90 days, unless the terms of the agreement are breached, in which case, the agreement can be terminated with immediate effect. PAYMENT Orders must be paid for upon receipt of invoice, via Bank transfer: ######### Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b DELIVERY AND INSPECTIONS All orders received by 12.00am (midnight) shall be processed by the Supplier the following working day and delivery of order shall arrive in accordance with the Royal Mail schedule, or DPD, should express delivery be requested. The Client shall be liable for the delivery charge which shall be added to the invoice. The Goods will be delivered to the address specified by the Client. The Client shall be provided with order tracking, and should any problems arise with the ordering system or the couriers (Royal Mail, DPD), the Client shall be informed without delay of any such issues. The Client will inspect the Goods and report any defects or damage to the Goods in transit as soon as possible upon receipt of Goods, and will retain damaged Goods for return to Supplier for refund/replacement. GENERAL PROVISIONS CONFIDENTIALITY The prices of the Goods and other information contained in this Agreement is confidential and will not be disclosed by either party unless with prior written consent of the other party. INDEMNIFICATION The Client indemnifies the Supplier from any claims, liabilities, and expenses made by any third party vendors or customers of the Client. GOVERNING LAW This Agreement will be governed by and construed in accordance with UK Law. ACCEPTANCE Both parties understand and accept the wholesale arrangement stipulated under this Agreement. Doc ID: 3d54c1d336d8780243801e0e068ebd33114b088b IN WITNESS WHEREOF, each of the Parties has executed this Wholesale Agreement as of the day and year set forth above.   Signed by us both electronically.   I haven't broached any of this yet, and I am looking for some advice about what action to take.  The main issue I've got is that he has still go those images.  If I terminate the contract, I will need to know that he no longer has those images and I can't think of a bulletproof way to do this. I'm thinking I might tell him I will continue with the contract but ask for a  sum in damages and say that if I find out he's still doing it down the line I will terminate the contract and sue him for damages. The damages side of things I'm not sure how it would work as he is self employed, and I'm positive he doesn't declare all of his earnings to HMRC, in order to find out how much I have lost, would the court demand to go through his tax self assessments?  I'm not sure how to proceed with this, I don't want to lose that place as an outlet as it is in a prime spot in London, which is why I let him have those images in the first place as I would have had to pull out altogether at that point.  I am regretting it somewhat now though.  Please help.
    • I cannot locate anything in my paper work that states 2 payments were made? Perhaps you could point this out? In reply from IAS it states "The ticketing data has been attached" nothing was sent to me. I made a response to the IAS all this was done online
    • Thanks again for your responses. The concern I have here, is that freeholder of the land (a company, who presumably would have been the ones to have initially instructed PPM to manage the parking here), will have proof of exactly how long the vehicle was on site for, as the driver was meeting operatives from that company on a separate matter. On this basis, if the matter was to get to court, I feel all the other technicalities about signage, size of signage/font, lack of start/finish times, will not be enough to have any case dropped? This PCN was brought up to the freeholder but they have advised that PPM will not waive this charge. 
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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It's all messed up...


Dottieminstral
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Back in April I made a complaint to the Woolwich about some charges that had been made to my account. I had been reading up on this website prior to my complaint and so was able to tell them what laws they were in breach of and also request my statements at a £10 charge. A couple of days later I got a letter stating that my complaint had been elivated to the Head Office because of it's nature. Soon after I had a letter from Barclays acknowledging my complaint and promising a response within a month. Last week I received my letter from Barclays offering me £800.....however, when I called them to discuss how they came to offer me this amount, it transpires that I have a total of £1600 in charges. Now, do I accept this or chase for my money. I never expected it to be quite as much and am happy to take the £800......I am honest enough to admit that I am scared of court proceedings.

 

Please let me know your thoughts....

 

Thanks.

 

DottieMinstral:?

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So, for 1 letter you can have £800 or for a couple more and filling in a form you can have £1600.

 

It's extremely unlikely that you will have to go to court ( although there is always a possibility and you must be prepared for that)

 

I would want all of my money, but the decision is always yours and if you feel happier with £800 without any hassle, take it.

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  • 2 weeks later...

Well I have just chased Barclays as they had 14 days to reply to my letter (declining their inital offer and asking for the remainder) and they have told me that they never received the letter! What a load of BULL! I am so angry! I am not sure what to do now.......:mad:

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Can we have a few more details of the stages you have completed, and what you have said so far etc, so that someone can advise.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi there.

 

Well I registered a complaint with the woolwich back on the 28th April and requested all of my statements to which they replied that there would be £10 charge - this was all done over the phone and was fine. I then got a letter from Barclays offering me £800 - I have not received any statements to date! So - I called my complaint contact and was told that they had calculated £1600 worth of charges and that the £800 was the final offer. I responded with the letter in templates that states that I am seeing a full refund and that they have 14 days to respond. This is the letter they claim they haven't received. Thing is - I know it's delay tactics.......they wouldn't acknowledge my voicemail messages and refused to believe that I had left any (I had left 6 over 3 days on machines and with colleagues) - so what do I do now?

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I started my complaint with the Woolwich on the 28th April requesting all of my statements. Shortly after I got a letter from Barclays offering me £800 - however I had not had my statements to see what I was actually owed. My officer dealing with my claim said it was £1600. So, I send a letter stating that I wanted FULL payment and that I trusted that the bank had informed me of the correct amount I was owed and that over 2 months later I am still waiting for my statements. Letter returned saying that they are not happy to give me a full refund and that they are sorry to see that I feel the need to go to court. Also at the bottom - your statements are being sent out in a seperate parcel........So, they are in breach of the 40 DPA response.........and now want to see me in court.......please - anyone I need some advice and reasurrance!

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Guest Mumofthreeboys

Check the libraries section, there is a template letter for non compliance of the DPA you can send.

 

The letter that you sent Barclays, was that the preliminary approach letter then I take it???

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  • 2 weeks later...

.....I don't know what to do. I am STILL waiting for my statements that I requested back on the 28th April. I did get a batch from 2004-2005 a week ago and have been chasing the rest since. I can't seem to get anywhere. I know that I am owed £1600 (I was told this by one of Barclays customer relations team) and so proceeded with the next stage asking for the full payment. I got a letter saying that they wouldn't pay it and that my statements are in the post..........I am very tempted to take the offer and run. The offer expires in 2 weeks and I don't want to lose £800........please - has anyone else been in a similar situation?

 

Stressed x:-?

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hi

Is this claim with baclays bank or barclaycard? I have had the same problem with barclaycard but found that barclays bank have sent all the statements i requested with the subject access request.

Did you use the s.a.r template from the library? if so you should have been on them after 40 days. If you did not demand statements using the sar and including the £10 charge, then start with this again now. There is no point worrying about their offer running out in 2 weeks as it would be like giving them £800 from your wallet if you accepted it(usually dont carry that much cash myself but hey).

Sounds like you need to check in the step by step instructions to check you have followed this properly. If you dont they will stall you.

If they are past the 40 days then report them to the information commisioners office.

 

DO NOT FORGET THAT THEY ARE IN THE WRONG NOT YOU!!!!

NatWest Data Protection Act 08/06/06. 29/06/2006 recieved all statements. total £240. Letter for refund 07/07/06. offer of £90. lba lost by P.O. hand delivered 10/08/06. money claim 25/08/06. will be deemed served 03/09/2006. acknowledged 31/08/06?? SETTLED :D

 

barclays Data Protection Act sent 08/06/06. Printout from 2001 arrived 14/07/06 total claim £740. 11/08/06 £425 offer. LBA 01/08/06. moneyclaim 22/08/06. served 28/08/06 acknowledged. DEFENDED. COURT SET DEC 13TH. LETTER OFFERING FULL REFUND + COSTS 17TH NOVEMBER. 21ST NOV MONEY IN BANK :eek::D :D :p

 

 

 

barclaycard Data Protection Act sent 08/06/06. 27/06/06 called to chase Data Protection Act. statements from 2004 onwards :-x arrived 14/07/06. Total of £160. putting this one off until i can buy my statements. NEXT INSTALMENT COMING SOON, VERY SOON.

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Okay - well thanks to Bookworm my posts have merged so there is a little more of my history around now.

 

So - 28th April - complained to Woolwich about the charges (over the phone) and told them that I wanted 6 years of statements - which they said there would be a £10 charge for. Ok'd it all.

 

11 May - Letter from Barclays 'Sorry you are unhappy with the charges incurred. Your comments are receiving attention and one of my team will be in contact with you again by the 6th June'

 

3rd June - 2nd letter (still no statements) 'Goodwill gesture of £800' Please sign the 'Full and Final settlement' blah blah. Called Jeremy Bigmore (who the letter was from) - after a week of calls he comes back to me. 'Well there is actually £1680 worth of charges we have taken from your account'. Request statements again.

 

13th June - Get fed up with waiting so send a 'Request for repayment of charges' to the tune of £1600.

 

29th June - Still no statements or response from the above letter. Call the bank - who never got the letter (learnt my lesson!) Resend it by fax with a 'Letter before action' - also mentioning that they are in breach of the 40 day deadline.

 

30th June - Letter from Rose Frimet

 

'I am sorry you have not decided to accept our offer (which I never stated in my letter!) which was made as a gesture of goodwill.

 

I am unable to refund you the full amount and it is with regret that you will now be proceeding to the County Court. I appreciate this is not the response you were hoping for, but I hope I have clarified the Bank's position.

 

I am happy to advise you that the statements you requested are being forwarded to you under seperate cover' (no mention of them being in breach of the deadline)

 

8th July - 18 months of statements arrive.

 

There have also been numerous calls chasing people and statements between the written correspondance.

 

So this is where I am - waiting for the remaining statements....and thinking that I don't want to go to court.

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Hi Dottie

 

Hang in there, I'm almost 100% sure you won't get to court (though you have to be prepared to) however I think, and this is just my humble opinion, that if the banks thought they could win they would have gone straight away and made an example for people not to mess with them.

 

But if you read the many hundreds of stories around the forums, they are continually paying up. It is intimidatory tactics and they are trying to use thier big corporation power to get to you but you're not on your own. We are ALL behind you to give any support we can.

 

Stick with it and keep us posted :D

Parachute Deployed !!! :-D

Data Protection sent to Barclays - 04/07/06

Reply from Pete Townsend - 06/07/06

Statements received - 12/08/06 - Claiming £200

Prliminary Letter sent 27/09/06

Reply from Martin Bennett 03/10/06

LBA sent 16/10/06

Partial settlement offered 25/10/06

MCOL Claim 04/11/06

 

OH NatWest Credit Card - Paid in full

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From what I have read it is not clear whether you have made a formal DPA SAR. If You have not sent a formal request I would do it immediately. Telling them over the phone that you want your statements and quoting the DPA does not constitute a formal request and therefore you cannot take action against them for not providing them. If you have not done so then send THIS letter and a further £10 fee (you can claim it back later).

 

This case shows that you need to follow procedure in order to get the result you want, without following procedure you will only get the run around and delaying tactics from the banks.

BEFORE starting your claim read through the FAQ's and if there's something you aren't sure of then ask.

If you win, donate to this site

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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  • 2 months later...

mmmm, anyone know what happened with dotties claim?

HSBC - 11/9/06 - prem letter sent

19/9/06 - lba sent £3391 requested

5/10/06 - MCOL

17/10/06 - offer for £1600 on one account recieved

28/11/06 - Full offer recieved

 

Capital one - 13/9/06 -letter asking for statements sent

17/10/06 - prelim sent for £640

 

Lloyds TSB - 13/9/06 -letter asking for statements sent

17/10/06 - prelim sent fro £732

Lloyds TSB - 26/9/06 - prem letter sent - £391

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If that's the right answer for you, then nobody here should blame you.

 

Good luck with the Halifax!

Victimnomore

By day, quiet unassuming bank customer - but, by night, .. .. .. .. ..

Barclays Case1

14/03/07 **WON** FULL settlement £3358.39

Barclays Case2

08/09/08 Prelim: please give me my £187.91 back.

Halifax Case1

14/03/07 **WON** Refunded £728 (including £54 costs)

Halifax Case2

08/09/08 Prelim: please give me my £268.24 back.

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